Phillips Chevrolet - Service Center

I’ve had my car in the service department for over a month, when initially I was told it was gonna take 2 weeks for repairs, but I’ve been getting in contact with them and they have the same excuse how GM is on strike so parts haven’t arrived . I had a rental from my insurance for a month, I called the dealership to let them Know I had one week left to turn the rental in, and I was told by Stacey that it wouldn’t be a problem to get a loner vehicle. I had to return the rental yesterday and I went in to the dealership to get the loner car, I seen Stacey and she walked me over to this man who was very dismissive and said no, and that he needed approval from Gm the company to help me out. I’ve filed a case with GM and the senior advisor Pat or Tricia who I’ve numerously tried to contact but was always sent to voicemail has not responded. It is raining and snowing and I don’t have transportation to my Job and to drop off and pick someone up from school, it’s been a waste of my time and money. I have received the worst customer service, I don’t recommend buying a vehicle from here.

Just oil/rotate. Had a question about my other car that might need service Dan listened and put me in touch with Mike who worked at their Hyundai Dealer previously. Mike was awesome and checked into my issue by calling his contacts at their other location. Very nice of them. Dan is always great, if there's ever a problem he will make it right. Christine was helpful, got me some tire quotes and rebate prices since i need them soon. Always drop in to see my old pal Anthony M who i purchased several cars from in his sales days. Hes the best, probably one of the main reason i come here still. Thanks!

I am very disappointed with the whole buying experience at Phillips Chevrolet. I purchased a used 2010 Equinox in September 2016 with about 48,000 miles on it. I purchased the 2 yr extended warranty which expired September 2018. In August 2019, my transmission went out. I was told my extended warranty expired and the car only had a 5 yr dealer warranty which expired before I even bought the car. The price for repairs was $6500.00! The car now only has less than 76,000. miles which means I put less than 30,000 miles on it and now need to invest another $6500.00 into it! By the way, the $6500.00 quote is way overpriced I found out when shopping around. I am having the car towed to get serviced elsewhere. Also, I will never buy another car from them and will educate everyone I know about this experience! If I could rate 0 I would.

I had to bring my car in for service after my check engine light went on. Rami went above and beyond to help me. He made sure I was completely taken care of and satisfied with my service, he even set up my appointment date and time for me! Once again I am walking away from this dealer amazed by thier customer service!!!

There service Department is neat and clean and there service advisers are very friendly and noliable and very friendly. And professional, and they treat you like family

If you ever have any service issues I would definitely recommend you talk with Dan Kachinsky. He was by far the nicest man I have dealt with. He was very understanding and actually seemed concerned about me and my issues.

Nicole was very informative and helpful about my service I was getting done I highly recommend as one of very good work and that why I keep coming to your dealership 😊👍👍

Phillips Chevy in Frankfort is a good dealership to do business with. Staff is very friendly and helpful when you need service, or answers to questions you might have. Would recommend them to anyone looking for a new car or service.

I had A wonderful salesperson Amber is the BEST!!! Very knowledgeable and very sociable 🤗 I came for an oil change & left with a vehicle very happy

This experience was so much improved. My courtesy car was an Equanox, a very nice car and easier for me to get into. The car was brought up to the door,air conditioning was on and the lady doing my paperwork asked if I k ew how to use a push button start car. Very nice, Thank you.