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Phillips Chevrolet - Service Center

4.2

548 Lifetime Service Reviews

9700 West Lincoln Highway, Frankfort, Illinois 60423

548 Reviews of Phillips Chevrolet - Service Center

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June 21, 2018

"Follow through"

- Cher

We were to be given services on our new Tahoe that were overlooked when we went back the first time after the sale. Dan called telling us that these services had been missed and we needed to bring the vehicle in to have them done. On BOTH occasions we were provided with comfortable, new loaners rather than sitting and waiting hours. Thus us our fourth vehicle serviced by Phillios Frankfort and we have been nothing but pleased and govemyexcelkent customer service.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Kachinsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Hamdan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Noer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2018 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet! We appreciate you having serviced 4 vehicles at Phillips! I will pass your kind words on to the Team. Happy motoring!!!

May 29, 2018

"They know how to take care of my electric Volt"

- Behave

Knowing that Phillip service is available to fix my electric vehicle and the confidence in the quality of their workmanship has led me to come back to Phillips again. One night my tire indicator went on I turned into Phillips at 10 minutes to closing time they open the door and gladly filled the tire. I was so grateful and they helpful. The service out in Bourbonnais is as good as the Frankfort for sure.

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Recommend Dealer
Yes
Employees Worked With
Christine Finch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kourtney Oldenberg
May 29, 2018 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet! I will pass your kind words on to Christine and Kourtney. We appreciate your business. Happy motoring!

May 17, 2018

"Great people to work with"

- Mchappy

Dan always takes great care of our cars . We appreciate the care and attention he takes to ensure the safety of our car. The service team always is prompt, professional, and fair.

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Recommend Dealer
Yes
Employees Worked With
Dan Kachinsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 18, 2018 -

Phillips Chevrolet responded

Thank you for taking the time to write such a nice review! We'll pass along your kind words to Dan and the rest of the service team. Happy motoring!!!

March 08, 2018

"New lifer"

- Dan Trofimchuk

In very pleased with this dealership. Please with everything from the salesman, Steve Sorenson, to the people who greet you at the service dept, to the mechanic and the Porter's. Look, I don't write reviews and usually don't care, but there's just something about this place that makes me not only write a review, but also to now become a new life member. I will be buying a new vehicle from this place! That's how happy I am. It's the little things that count, and this dealership knows what those little things are and take care of them! Very happy!

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Recommend Dealer
Yes
Employees Worked With
Unknown service employee
Mar 09, 2018 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet especially since you are not one to write reviews. I will pass your VERY kind words on to the Phillips Team and we are so thankful to have your as a life member :) Your business is very much appreciated. Happy motoring!

March 03, 2018

"Poor service"

- Kim $ wasted

Spent 300 plus dollars car still has the same problem that went in for now you want me to spend at least another 400 not happening feel like I was robbed

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Recommend Dealer
No
Employees Worked With
Nicole LeRoy
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 23, 2018

"Very disappointed "

- bmacias

After buying 2 cars there and having several issues with Traverse, timing chain, throttle and timing chain again...only to find out needs engine with a cost of about 10k and still paying for it is really upsetting. Inspection was 150 and you would think it would be waived...50 was all they would do. Planet Toyota thanks you for a very nice sale. If you look up review on Traverse many owners are having the same issue. Do not buy a Traverse, do you homework and don’t learn the hard way.

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Recommend Dealer
No
Employees Worked With
Rami Alamawi
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sean Stuffert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dan Kachinsky
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 23, 2018 -

Phillips Chevrolet responded

Thank you for your comments. We apologize for your experience here not living up to you expectations.

February 21, 2018

"Rescued "

- David5132

Arrived for emergency service on my 2004 Chevy Blazer. I was approached by Lynn McLaughlin. I explained to her the reason for my visit. ( Gas Leak coming from the gas tank ). she suggested it may be time for a new vehicle. She explained several options about a purchase or lease. She is very knowledgeable about the product and made my decision to choose the lease option easy. She made me very comfortable with her through the long process.

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Recommend Dealer
Yes
Employees Worked With
Lynn McLaughlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 23, 2018 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet! We appreciate your choosing Phillips for the service and purchase of your vehicle. I will pass your kind words on to Lynn. Happy motoring!

February 17, 2018

"Quick Service"

- cruzegirl59

James Baggarly was great to work with. He had my car ready to pick up the next day. This was a great experience all around.

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Recommend Dealer
Yes
Employees Worked With
James Baggarly
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 19, 2018 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet!! We appreciate you choosing Phillips Chevrolet for the service of your vehicle. Happy motoring!

January 22, 2018

"Top Notch Service Department"

- Kevo521

Was at Phillips Chevy on January 18, 2018 to service my vehicle. The staff was very professional, courteous, and fast. I had received the runaround with another Chevy service center, but not Phillips Chevy. Outstanding service and people. Will be coming here from now on.

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Recommend Dealer
Yes
Employees Worked With
Charles Knight
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Julianna Simon
Jan 23, 2018 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet!! "Outstanding service and people" is what we strive for. Your business is very much appreciated. Happy motoring!

December 11, 2017

"Service team is excellent"

- Frankfortvolt

Service team is polite, professional and the work always excellent. During the six years of owning a Volt, they have taken the time to show me and my son the underside of the vehicle and explain how the car “works”. I appreciate their knowledge and enthusiasm for new technology. Great group to do business with, and competitive pricing. I recently replaced the tires there, after shopping around the area - great deal.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Kachinsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 11, 2017 -

Phillips Chevrolet responded

Thank you for taking the time to write a review for Phillips Chevrolet! We appreciate your and your sons choosing Phillips Chevrolet for the service of your Volt. Happy motoring!

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