I was very skeptical about buying a Chevy Cruze from Phillips Chevy. Hands down the worst vehicle I've ever owned. I have always been a Dodge fan but decided to try a Cruze for the gas mileage because of long commutes to the city . While the mileage is much better than a truck, the amount of wasted time and money at the dealership is not. I bought this Cruze in Feb 2012 and have had it in the service dept (not including oil changes) 11 times. The car is five years old. Absolute garbage.
My most recent occurrence at this Phillips dealership was an oil leak. This was the tipping point. I had called the dealership prior to dropping it off about their policy on not fixing the problem yet charging for the work. They guaranteed success but as usually it was not.
They took the car in for the last four days,charged 2300$ to fix an oil leak. Picked the car up after work, parked it in the garage and found a puddle of oil under the car after 10 minutes. This is completely unacceptable. Once I called them up and was transferred to Art he was basically no help. Zero empathy towards my situation. This place had no problem taking my 2300$. Absolute B.S. With no question this is the first and last time I will ever own a Chevrolet vehicle and while I have to deal with this lemon for a few more months any other issue will be brought somewhere else. Total garbage!!!!
On a side note Dan K at Phillips was immediately helpful after I had to call up to talk to someone who cared. We shall see if the saga continues once the car gets picked up some day , who knows. Stay tuned.