Tom Henschel | Page 18

Best Experience ever! Do your homework! You will come to the same conclusion I have. I researched the types of cars and car reviews. I found the type of car I wanted, (Ho Do your homework! You will come to the same conclusion I have. I researched the types of cars and car reviews. I found the type of car I wanted, (Honda CR-V) Then I took it a step further and searched the dealerships ratings and reviews. I found Manly Honda in Santa Rosa about a 4 hr drive away from me. They had a top dealer rating and found that the reviews all said how great it was to work with these people. I searched their inventory and compared it with other dealers. There were a few dealers with similar inventory BUT, much lower dealer ratings. I found out for myself, Manly folks are super to work with. No pressure in sales. Fair, honest, and really nice. "What are you looking for, and here is what we have". Manly even found a better interest rate for me than what my bank had pre-authorized. Was it worth the 4 hr drive? oh heck ya! I will go again if i ever need another car and for sure I will be recommending my friends go there! More

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Can always count on being taken care of here! Everyone in my family has a Honda and we have all gotten them from this dealership. We can always count on sincere and amazing customer service. I wou Everyone in my family has a Honda and we have all gotten them from this dealership. We can always count on sincere and amazing customer service. I would recommend this dealership to anyone. More

by ALYSSACOMB Verified Customer Verified Customer

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The Absolute Best!! Every single person I got the pleasure of working with while purchasing my first, brand new car, was spectacular. The level of customer service given Every single person I got the pleasure of working with while purchasing my first, brand new car, was spectacular. The level of customer service given by Susan Morris was as always, excellent and made me feel right at home. Ben kindly went through the features on my new Honda Accord Sport, including Apple CarPlay which I had never seen before. His level of competence was very helpful and I learned about so many features I had no clue my new car had! Sean, Thomas, Cory, and Tim were so kind and walked me through each step with thorough knowledge and professionalism yet treated me like family. Manly Honda, YOU ROCK!! More

by Alexandra Morris Verified Customer Verified Customer

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Repeat Customers! We went to Manly Honda to buy a 2019 Honda Pilot. We actually turned in our 2011 Honda Pilot while there. The service once again was wonderful. Ev We went to Manly Honda to buy a 2019 Honda Pilot. We actually turned in our 2011 Honda Pilot while there. The service once again was wonderful. Everyone we worked with was extremely knowledgeable, helpful, friendly, and efficient. The overall experience was very pleasant. We will definitely continue to be repeat customers. More

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Great like always! Been servicing my car here for a while and cannot complain. Great like always! Always look forward to seeing these guys! Always looking out for me and Been servicing my car here for a while and cannot complain. Great like always! Always look forward to seeing these guys! Always looking out for me and my car! More

by alexcrossman0 Verified Customer Verified Customer

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Bill Robertson helped me today. He did an excellent job. He was nice. He was knowledgeable. He helped me without making me wait a long time. He was nice. He was knowledgeable. He helped me without making me wait a long time. More

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Great job They were fantastic! Enjoyed the experience and I will be back again as soon as my car needs service, thanks again for all the help They were fantastic! Enjoyed the experience and I will be back again as soon as my car needs service, thanks again for all the help More

by ladyvergox Verified Customer Verified Customer

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Customer Service with Hearts Galor Tom Henschel, Justin Allen, and Paul Ciardiello were excellent when I was debating on getting a new car. When Tom found out my husband was in a nursin Tom Henschel, Justin Allen, and Paul Ciardiello were excellent when I was debating on getting a new car. When Tom found out my husband was in a nursing home with Alzheimer's, he was so compassionate and caring. Justin finalized the new car deal and I am very happy with my fourth Honda Accord, with my first one having been bought in 1991. When I found a gash in the front of my new car recently, Tom took care of me again and Justin followed through to make sure that everything went smoothly. I would definitely recommend this dealership and their Service Department. More

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Great people, great service I really enjoyed working with Jose Flores and Tom Henshel. They were knowledgable, kind and really spent the time to provide great customer service. I I really enjoyed working with Jose Flores and Tom Henshel. They were knowledgable, kind and really spent the time to provide great customer service. I will return to this dealership whenever purchasing a car! More

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Upgrade Success! Excellent Teamwork! I received a text from Justin Allen in the Upgrade Department after a routine service visit on my 2008 Honda Accord. I was not really in the market f I received a text from Justin Allen in the Upgrade Department after a routine service visit on my 2008 Honda Accord. I was not really in the market for a newer car, but after speaking with Justin and looking at options online, I was open to the opportunity. I made an appointment to test drive a newer model Accord with Alex Iniguez and after the test drive I was ready to talk about upgrading. Alex was very knowledgeable about the Accord's fit and finish as well as showing me all the newest features. He showed me a few other vehicles and answered all my questions. Finance Manager, Tom Henschel stepped in after the test drive and went over all the options for purchasing as well as potentially leasing a vehicle and determined what would fit for me, not pushing ANYTHING I was not comfortable with doing. Both were extremely professional and courteous, listening to my wants and needs for the upgrade. Beejan Roohian was my final finance team member interaction, stepping in to complete all the final paperwork. He walked through everything efficiently, answering all questions and finished up all the paperwork in a timely manner. I left Manly in an upgraded vehicle feeling as if I was the only person buying a car that day. Thank you to Manly Honda for training team members to work collaboratively and communicate uniformly so that it was clear everyone was on the same page for the customer. I would highly recommend Manly Honda to anyone for service, upgrading a newer used vehicle or purchasing a brand new vehicle. More

by amyjo.smith88 Verified Customer Verified Customer

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