Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 38

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

June 06, 2022

Dealership Rating
Employee Rating

Tom did an excellent job of communicating and delivering my car on time. He provides excellent client service. He always does a great job and is an asset to Autohaus. More

by NWILNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 06, 2022

Dealership Rating
Employee Rating

Tom did an excellent job of communicating with me on when my car would be ready and through out the entire process. More

by DDZIEDZIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 03, 2022

Dealership Rating
Employee Rating

Tom kept me up to date on the whole process. Being in the industry, it was nice to see that I was just as important as a regular customer. More

by amarzullo0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 02, 2022

Dealership Rating
Employee Rating

Good communication, service is on the high level. Tom Lood was very helpful and responded quickly. More

by LEONSAGALCHIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

May 31, 2022

Dealership Rating
Employee Rating

Service was provided at a high level, and my service rep, Tom, was excellent as usual. I only wish that the deadly slow car wash service was in the same league as other services: way too small a facility, cl More

by THANDLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

May 27, 2022

Dealership Rating
Employee Rating

Tom was so helpful & friendly. He made everything super easy. The service was quick and I was very satisfied. More

by STEPHANIE ZAYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 27, 2022

Dealership Rating
Employee Rating

Autohaus is great! A wonderful company to do business with. They treat their customers with their highest priority and the service is always the best. More

by kskasten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 27, 2022

Dealership Rating
Employee Rating

Tom always does a great job of servicing my car! I will be back next time the car needs work. More

by COLLINSJUSTBETTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

May 25, 2022

Dealership Rating
Employee Rating

Knowledgeable, Professional Helpful They brought me a car that I wanted with everything I needed, so happy!! More

by Deirdre Gallagher
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ricky Pena , Kevin Abraham, Nick Gioulos, Nathan Streango

May 23, 2022

Dealership Rating
Employee Rating

Tom was great. Followed up timely. Service took longer than expected, but more involved than expected More

by jhg63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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