Tom Lood | Page 4

The service crews and advisor are both very accomodative. Additionally, they have a lot of flexibilities on the scheduling. Additionally, they have a lot of flexibilities on the scheduling. More

by KERALD_GONZALES Verified Customer Verified Customer

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I I will only take my car here…honest and good work. I have an extra older car and it’s in great shape because of the service department. I have an extra older car and it’s in great shape because of the service department. More

by MORENOLAURAF Verified Customer Verified Customer

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Tom was fantastic. Such an easy experience from start to finish. I come from the city because the service is so good. Such an easy experience from start to finish. I come from the city because the service is so good. More

by MARIEGEANULEAS Verified Customer Verified Customer

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They are polite and helpful and explain the issues with the car and when the service needs to be done. the car and when the service needs to be done. More

by EKUHNS1950 Verified Customer Verified Customer

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Everyone in the service department, especially Tom Lood, are the best that I have dealt with at any dealership. are the best that I have dealt with at any dealership. More

by drferguson Verified Customer Verified Customer

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The all process from beginning to the end was excellent accept waiting room under Mercedes standard accept waiting room under Mercedes standard More

by annaurban17 Verified Customer Verified Customer

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Went in to have a check engine light looked at. Came out with over 9k in suggested fixes. Was told I wouldn't pass emissions without one of the $1500 fixes. A quick Google search said the issue wa Came out with over 9k in suggested fixes. Was told I wouldn't pass emissions without one of the $1500 fixes. A quick Google search said the issue was $700 max so I decided I would take it . Next day the light goes off and I passed the emissions test. It was $250 just for the check. This was my second experience here and the first was similar. Won't be back. More

by tperkowitz Verified Customer Verified Customer

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Tom Lood did a great job taking care of me. He’s great at his job and communicating. He’s great at his job and communicating. More

by marynave77 Verified Customer Verified Customer

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Tom was awesome to work with , he is very attentive and makes good decisions in prioritizing your car care . makes good decisions in prioritizing your car care . More

by jklimediotis Verified Customer Verified Customer

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Choosing a "5" for "Extremely satisfied" isn't even high enough to classify my experience. It was truly beyond exceptional - starting with my customer experience with Tom Lood. He exhibited an old school "c enough to classify my experience. It was truly beyond exceptional - starting with my customer experience with Tom Lood. He exhibited an old school "customer first" approach which I haven't experienced in a very long time. He genuinely cared as much for me as a "person" as he did for me a "Mercedes Driver" Regarding the service....everything was done exactly as I had hoped. It was apparent that the attention to detail Tom showed to me was equally exhibited by the technicians. I've had some poor experiences at other Mercedes dealerships, so I'll be driving the hour it takes to get to Autohaus on Edens anytime I need something in the future. I know I'm in good hands there. More

by ritro Verified Customer Verified Customer

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