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Tom Lood
Refer Me
622 Reviews
I have enjoyed 22 years of working as a Mercedes Benz rep and helping people. The genuine feeling of satisfaction after knowing you have helped people needing assistance and being able to put a smile on their face that is priceless.
Read moreDealership Experience
11 yrs, 9 mos
Industry Experience
36 yrs, 4 mos
622 Reviews
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622 Reviews of Tom Lood
November 01, 2018
Tom Lood hooked me up Came in for a normal service and advised something didn’t seem right with the sound of the engine. They thoroughly diagnosed the car and found an issu Came in for a normal service and advised something didn’t seem right with the sound of the engine. They thoroughly diagnosed the car and found an issue that would have grenaded the engine if it was left alone. On top of that, they touched up a bunch of rock chips! Definitely worth your while to have your car serviced here. More
by RonnieT
Verified Customer
Helpful 
November 01, 2018
Pleasant service experience. Tom and the greeters always make the service experience go as smoothly as possible and as I would expect from a fine, quality MB service facility. Tom and the greeters always make the service experience go as smoothly as possible and as I would expect from a fine, quality MB service facility. More
by WOLF
October 31, 2018
Annual service visit Such a pleasure to deal with Tom Lood - he is knowledgeable and friendly. He takes time to explain everything in detail. I am always promptly wait Such a pleasure to deal with Tom Lood - he is knowledgeable and friendly. He takes time to explain everything in detail. I am always promptly waited on and appreciate the use of the loaner vehicles very much. I have recommended Autohaus and Tom to my friends who have Mercedes. More
by MARIBETH.DECEMBER
October 31, 2018
On Time without issues Service at Autohaus continues to be at the highest level of quality and timeliness. The people are accurate, informative and professional. Would not g Service at Autohaus continues to be at the highest level of quality and timeliness. The people are accurate, informative and professional. Would not go anywhere else. More
by LCOLLE
October 31, 2018
Excellent service and easy to work with Outstanding service .. Tom Lood is excellent at helping you answer all the questions, always updating on the status of the repair, highly recommend to Outstanding service .. Tom Lood is excellent at helping you answer all the questions, always updating on the status of the repair, highly recommend to work with Tom More
by AGAKORSAK
October 31, 2018
Outstanding service Service was performed in a timely manner with no surprises. Tom, my service representative always communicates what is needed and the cost involved. H Service was performed in a timely manner with no surprises. Tom, my service representative always communicates what is needed and the cost involved. He is responsive to our needs. More
by JSKUPPERMAN
October 31, 2018
Excellent service It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. He explains everything that need to be done and answers all q It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. He explains everything that need to be done and answers all questions without getting exasperated by my lack of knowledge regarding cars. If it's imperative to repair something, he will make it clear to me, and other recommendations he will rank in the order of necessity. In accordance with the aforementioned, I feel that he has my car's and my best interest in mind, rather than just making a buck. He understands that I can go elsewhere to get my car maintained, yet offers me good prices and excellent service. More
by FESTKITTY
October 31, 2018
Tom Lood It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me post It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me posted with text messages.And always has a smile. More
by JKAMENSKY1
October 31, 2018
Tom Lood was simply perfect in every way Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always RUDE! We cannot say enough about Tom. More
by JAHARCH512
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