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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
September 11, 2019
Grade Eddie Garcia was great! Great service and follow up.. the whole service department is very attentive and professional. I would defiantly recommen Eddie Garcia was great! Great service and follow up.. the whole service department is very attentive and professional. I would defiantly recommend people to go there. More
by LADYBOCA
Verified CustomerOther Employees Tagged: Eddie Garcia, Cindi Link
September 10, 2019
Excellent experience I traded my Mercedes and the salesperson was very helpful with the process and worked to get me a better deal. I always have excellent service from th I traded my Mercedes and the salesperson was very helpful with the process and worked to get me a better deal. I always have excellent service from the service department More
by RAYMONDGLENVIEW
Other Employees Tagged: Alex George, Don Storm
August 23, 2019
From scheduling to take in and getting the loaner quickly - Nothing more to say -- 18 minutes in and out with the loaner -- return at end of day to get my car - work done perfect, car clean -- 10 minutes for th Nothing more to say -- 18 minutes in and out with the loaner -- return at end of day to get my car - work done perfect, car clean -- 10 minutes for the pickup -- very smooth . More
by DBORRIS
August 01, 2019
Tom Lood is great Tom quarterbacked the service on my vehicle and did an awesome job. All and all I have been very happy with the service at this dealership. Tom quarterbacked the service on my vehicle and did an awesome job. All and all I have been very happy with the service at this dealership. More
by kkiers
July 31, 2019
First checkup for GLC 300 I was there for a 7:30am appointment and it was rush hour with a lot of folks and altgough everyone was courteous it took a while to get the paperwork I was there for a 7:30am appointment and it was rush hour with a lot of folks and altgough everyone was courteous it took a while to get the paperwork done for the loaner car. As I have been a customer for years I don;t understand why my information is not file (cc and driver's license and insurance company). There needs to be an express check-in process. Otherwise service was very good! More
by ROSENMICHAELS
July 30, 2019
check engine light service I brought my car in as it was under warranty to have the check engine light message serviced. They had my car for 10 hours and when I went to pick up I brought my car in as it was under warranty to have the check engine light message serviced. They had my car for 10 hours and when I went to pick up the car I started the car and the check engine light was still on!! I went inside and told them and they said all the tech guys are gone for the day, First thing in the morning I received a text from my service advisor to bring the car back in to see why the light was on. I took it in and they had the car for 6 hours and said it was another fault sensor not like the first one.They fixed that and then there was no more sensor check light! A lot of running back and forth to the service center for 2 days. More
by MB Fan
July 27, 2019
hometown Prompt, efficient, courteous. Always comfortable. Surprisingly honest appraisal of what needs to be done, now or in future. I am treated with respe Prompt, efficient, courteous. Always comfortable. Surprisingly honest appraisal of what needs to be done, now or in future. I am treated with respect and rewarded with good coffee. More
by STEVE
July 24, 2019
Tom Lood Provided Great Service Tom's customer service was best in class from the moment I walked in until the moment I left! Tom was professional, accomodating, friendly, and worke Tom's customer service was best in class from the moment I walked in until the moment I left! Tom was professional, accomodating, friendly, and worked fast to make sure I was back in business. More
by matt_mitchell0
July 23, 2019
Repairs which are not necessarily I was told that I need to change brakes and was given very high price, double of other services. Also I was told that a tire had to be replaced immedi I was told that I need to change brakes and was given very high price, double of other services. Also I was told that a tire had to be replaced immediately. I went to a different service and was told that I don’t have to replace anything yet. Not even close. More
by GEJMK
July 20, 2019
Fast and easy service Very easy and quick as promised with loaner available when promised. Thanks for keeping it simple. Convenient to my home. This survey should be easi Very easy and quick as promised with loaner available when promised. Thanks for keeping it simple. Convenient to my home. This survey should be easier to complete without the need to have minimal words and a password. More
by ron.behm
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