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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
July 10, 2019
A simple but serious problem was dealt with quickly I took my car in because I had some rock chips in the windshield from my recent road trip. Tom immediately suggested an excellent solution, made an ap I took my car in because I had some rock chips in the windshield from my recent road trip. Tom immediately suggested an excellent solution, made an appointment for the next day and it all happened as planned. Very user friendly and efficient service. More
by ROBERT.S.SPENCER
Verified CustomerOther Employees Tagged: Julie Michel
July 08, 2019
Recall Notice Tom Lood always makes my service visits efficient and pleasant. He is friendly, knowledgeable, and makes sure things are taken care of in a timely man Tom Lood always makes my service visits efficient and pleasant. He is friendly, knowledgeable, and makes sure things are taken care of in a timely manner. More
by DEB W
July 05, 2019
Quick fix They fixed the problem quickly and thoroughly and had my beautiful Mercedes cleaned and back to me in one day,top notch Dealer,I’ll be doing business They fixed the problem quickly and thoroughly and had my beautiful Mercedes cleaned and back to me in one day,top notch Dealer,I’ll be doing business there and recommending them More
by jackreagans
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link , Peter Benyamin, Kevin Crokin, Julie Michel, Prem Parikh, James Riley
June 27, 2019
Tom is great! Too many words to describe how good Tom is...few are courteous, customer friendly, doesn't over sell service, good follow up, prompt, friendly, always Too many words to describe how good Tom is...few are courteous, customer friendly, doesn't over sell service, good follow up, prompt, friendly, always available. More
by RICK
June 25, 2019
High level of service attention and quality Tom did a great job of committing the issues and time frame and was easy to work with. Weee very satisfied with the work and communication. Tom did a great job of committing the issues and time frame and was easy to work with. Weee very satisfied with the work and communication. More
by Eek
June 18, 2019
Excellent service all around I had a wonderful experience with my service at Autohaus. Tom Lood was especially helpful. My car was acting perfectly after my service and was clean I had a wonderful experience with my service at Autohaus. Tom Lood was especially helpful. My car was acting perfectly after my service and was clean inside and out. More
by RAYMONDGLENVIEW
June 17, 2019
Excellent service and professional care. Tom is great to work with and Julie takes wonderful care of you from the minute you drive in. I would highly recommend Autohaus to all my friends and Tom is great to work with and Julie takes wonderful care of you from the minute you drive in. I would highly recommend Autohaus to all my friends and family. More
by KK
Other Employees Tagged: Julie Michel
June 14, 2019
Car should have been checked before releasing Sales process was fine. But delivery of car was sloppy. I had to leave the lot with issues knowing I would have to return the car ASAP for servicing. Sales process was fine. But delivery of car was sloppy. I had to leave the lot with issues knowing I would have to return the car ASAP for servicing. The car should have been checked for obvious issues such as seat belt light not functioning or low battery charge More
by TONYPAD28
Other Employees Tagged: Nicholas Maniatis, Mike Mesic, Noreen
May 16, 2019
Fast, smart, and complete. Tom handled everything. Well done. The service department found the rattle. They returned the car the next day. We had a new loaner for the day. Tom handled everything. Well done. The service department found the rattle. They returned the car the next day. We had a new loaner for the day. More
by dangooze
Other Employees Tagged: Julie Michel
May 16, 2019
Poor Service - NOT like other Mercedes dealerships The service person Tom Lood was rude and dismissive and unresponsive. I have been a loyal Mercedes customer for years. The Mercedes standard of serv The service person Tom Lood was rude and dismissive and unresponsive. I have been a loyal Mercedes customer for years. The Mercedes standard of service was not honored at all. More
by Hakeem523!
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