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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
April 17, 2019
They just do a great job. Autohaus has a real customer focus. All of the service people are very friendly and aim to please. They accomplished the work ahead of schedule. Autohaus has a real customer focus. All of the service people are very friendly and aim to please. They accomplished the work ahead of schedule. More
by wjdoyle5
Verified Customer
April 15, 2019
Thanks My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. More
by aimes3773
April 15, 2019
B service Brought my car in on Wednesday at 7:30 am for a B service. Was given a loaner with only 3 bars of gas. Turned out the service took 2 1/2 days! I was Brought my car in on Wednesday at 7:30 am for a B service. Was given a loaner with only 3 bars of gas. Turned out the service took 2 1/2 days! I was given updates "(not done yet") at the end of Wednesday and Thursday. I have always given a very high rating for service but this time I was incredibly disappointed. Apparently, the service department was understaffed and over loaded. Tom did his best to assuage my frustration.Additionally, I think all loaners should be near full before loaned to clients. More
by AJFLY1217
Other Employees Tagged: Julie Michel
April 12, 2019
Excellent service as always I drove like an hour but was worth it. Tom Lood Always take care of us with excellent costume service, if you need to take you car for service ask fo I drove like an hour but was worth it. Tom Lood Always take care of us with excellent costume service, if you need to take you car for service ask for him. Thanks Tom More
by RODODELATORRE
Other Employees Tagged: Philip Gagerman
April 11, 2019
Have to go back Open water bottles left in my car, not mine. Garbage! They did not reset my service reminder on my car. I was told to come back because it needs a u Open water bottles left in my car, not mine. Garbage! They did not reset my service reminder on my car. I was told to come back because it needs a update, but why didn’t they do that when they had my car all day. More
by NEWNIX1
Other Employees Tagged: Julie Michel
April 11, 2019
Excellent in every way Support caring personal attention by Service department in the past 19 Years that my family has been buying cars at dealership! Would not purchase ca Support caring personal attention by Service department in the past 19 Years that my family has been buying cars at dealership! Would not purchase cars any where but here. More
by CFS66
Other Employees Tagged: Mark Tames, Cindi Link , Nick Gioulos, Mark Hoegler, Mike Mesic, Julie Michel
April 02, 2019
Car repair I would rate my experience with Tom Lood exceptional. He advocated on my behalf with some expensive repairs and I could not be happier with the resul I would rate my experience with Tom Lood exceptional. He advocated on my behalf with some expensive repairs and I could not be happier with the results. I have full confidence in the service department at Autohaus on Edens. More
by TINAMARIEKIRST
Other Employees Tagged: Cindi Link , Prem Parikh
March 29, 2019
Thank you I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip I had a few problems upon arriving but Cindy fixed them all. She is kind, caring, amazing and an asset to your dearlership. I drive 3 hours round trip to have my service done there. Tom initially didn’t think he could fulfill my service appt but then was able to do so and more. I appreciate all the help in taking care of the items needed. More
by HEALTHIERGREEN
Other Employees Tagged: Cindi Link
March 23, 2019
Great Service I can always count on Tom and the service team to get the job done in a timely and efficient manner. Thanks Tom and the team. I can always count on Tom and the service team to get the job done in a timely and efficient manner. Thanks Tom and the team. More
by PHOTOPATTIE
March 18, 2019
Very helpful. I texted Tom Lood about an error message that appeared in my car. He immediately diagnosed the problem and let me come in to resolve the problem with I texted Tom Lood about an error message that appeared in my car. He immediately diagnosed the problem and let me come in to resolve the problem without an appointment. As a bonus, my car was cleaned and ready for an upcoming trip. More
by bethpommer
Dealership Inventory (273 Vehicles)
2022 Mercedes-Benz GLE 350
used
MANUFAKTUR Diamond White Bright exterior
Automatic
All-wheel Drive
