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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
May 01, 2019
My E-350 Great experience with Tom Lood at Autohaus on Edens as always! Tom is my personal guy to to for service visits. He is a pleasure to deal with and co Great experience with Tom Lood at Autohaus on Edens as always! Tom is my personal guy to to for service visits. He is a pleasure to deal with and communicates any issues and status perfectly. Chuck More
by CEJI529
Verified Customer
April 25, 2019
Excellence at it best I came in to replace an airbag and was treated like a queen...Thank you Tom Lood for your efficiency, speed and kindness! Yes, I am partial Tom Has be I came in to replace an airbag and was treated like a queen...Thank you Tom Lood for your efficiency, speed and kindness! Yes, I am partial Tom Has been helping me with all my Mercedes for almost 20 years My husband and I trust him implicitly! Hands down an amazing experience! More
by vikoula
April 23, 2019
Service B check-up Tom Lood always make sure that my experience is wonderful. Mr. Lood noticed that my rear windshield was broken and made an executive decision to have Tom Lood always make sure that my experience is wonderful. Mr. Lood noticed that my rear windshield was broken and made an executive decision to have it repaired because I was unable. I was very thankful because now I didn't have to wait for my spouse to fix it and who knows when that would be. Thank you. More
by SHANA0
April 17, 2019
They just do a great job. Autohaus has a real customer focus. All of the service people are very friendly and aim to please. They accomplished the work ahead of schedule. Autohaus has a real customer focus. All of the service people are very friendly and aim to please. They accomplished the work ahead of schedule. More
by wjdoyle5
April 15, 2019
Thanks My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. More
by aimes3773
April 15, 2019
B service Brought my car in on Wednesday at 7:30 am for a B service. Was given a loaner with only 3 bars of gas. Turned out the service took 2 1/2 days! I was Brought my car in on Wednesday at 7:30 am for a B service. Was given a loaner with only 3 bars of gas. Turned out the service took 2 1/2 days! I was given updates "(not done yet") at the end of Wednesday and Thursday. I have always given a very high rating for service but this time I was incredibly disappointed. Apparently, the service department was understaffed and over loaded. Tom did his best to assuage my frustration.Additionally, I think all loaners should be near full before loaned to clients. More
by AJFLY1217
Other Employees Tagged: Julie Michel
April 12, 2019
Excellent service as always I drove like an hour but was worth it. Tom Lood Always take care of us with excellent costume service, if you need to take you car for service ask fo I drove like an hour but was worth it. Tom Lood Always take care of us with excellent costume service, if you need to take you car for service ask for him. Thanks Tom More
by RODODELATORRE
Other Employees Tagged: Philip Gagerman
April 11, 2019
Have to go back Open water bottles left in my car, not mine. Garbage! They did not reset my service reminder on my car. I was told to come back because it needs a u Open water bottles left in my car, not mine. Garbage! They did not reset my service reminder on my car. I was told to come back because it needs a update, but why didn’t they do that when they had my car all day. More
by NEWNIX1
Other Employees Tagged: Julie Michel
April 11, 2019
Excellent in every way Support caring personal attention by Service department in the past 19 Years that my family has been buying cars at dealership! Would not purchase ca Support caring personal attention by Service department in the past 19 Years that my family has been buying cars at dealership! Would not purchase cars any where but here. More
by CFS66
Other Employees Tagged: Mark Tames, Cindi Link , Nick Gioulos, Mark Hoegler, Mike Mesic, Julie Michel
April 02, 2019
Car repair I would rate my experience with Tom Lood exceptional. He advocated on my behalf with some expensive repairs and I could not be happier with the resul I would rate my experience with Tom Lood exceptional. He advocated on my behalf with some expensive repairs and I could not be happier with the results. I have full confidence in the service department at Autohaus on Edens. More
by TINAMARIEKIRST
Other Employees Tagged: Cindi Link , Prem Parikh
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