Tom Lough | Page 7

My review I bought my Kia in 2011 and have had my car serviced at Halleen in North Olmsted since then. Service rep Mike Worthington, on a 1 to 10 scale, should I bought my Kia in 2011 and have had my car serviced at Halleen in North Olmsted since then. Service rep Mike Worthington, on a 1 to 10 scale, should be rated 12. I have dealt with him a number of times and he has always gone above and beyond each time. More

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Great Experience! Great Experience and service! Jim made the entire process extremely easy for me. Thank you so much Halleen Kia. I absolutely love my new car! Great Experience and service! Jim made the entire process extremely easy for me. Thank you so much Halleen Kia. I absolutely love my new car! More

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First 7500 mile maintenance check Quick efficient service; friendly staff. Close to home and great hrs for service. Offered me a car wash however I just got one the day.before. Quick efficient service; friendly staff. Close to home and great hrs for service. Offered me a car wash however I just got one the day.before. Very nice! More

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Excellent customer service and lots of patience!!! We came in while our car was in service and decided to just look. Tom in service was great (as always)! He kept us informed through the process and di We came in while our car was in service and decided to just look. Tom in service was great (as always)! He kept us informed through the process and didn’t try and oversell anything!!! Charles in sales answered so many of our questions, spent a ton of time going from car to car, explaining the different features and showed me the technology (which needed a lot of explaining for me to understand and he was so patient). He made the process so easy and I don’t think I’ve ever laughed so much buying a car!! We ended up buying a car and we couldn’t be happier!!! Thanks, Charles!!! More

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Excellent customer service!!! We just bought a new Kia Optima! We had great customer service at Halleen! I would recommend this dealership, and we will be back when we need a new We just bought a new Kia Optima! We had great customer service at Halleen! I would recommend this dealership, and we will be back when we need a new car!!! More

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AWESOME! Jim McConville was very easy to work with and helpful! When I made the decision to purchase a new car, I was so happy to be able to work with Jim. Ole Jim McConville was very easy to work with and helpful! When I made the decision to purchase a new car, I was so happy to be able to work with Jim. Oleg was very patient and helped me make the right financing decision. I had previous experience in the service department working with Tom Lough and I know that when I am in need of service I will be in good hands with an honest person! More

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Brandon Really made our experience special Brandon was there, greeted us and asked us the right questions so we could get down to testing driving quickly, he really know his Kia's!! He found t Brandon was there, greeted us and asked us the right questions so we could get down to testing driving quickly, he really know his Kia's!! He found the right Sportage and Niro that we were looking for and was patient while we drove both. Negociating the final deal he was also very patient and kept the customer first on a very busy night. Delivery was SPOTLESS all around and we were in and out quickly. You can't go wrong with Brandon!!! Great experience Great Sale Experience is hard to find!!! More

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Laura Campbell--Best Salesperson Ever!! Laura Campbell went above & beyond my expectations! I am disabled. She helped me clean out my car in 90 degree heat with the worst humidity this Sum Laura Campbell went above & beyond my expectations! I am disabled. She helped me clean out my car in 90 degree heat with the worst humidity this Summer! .She got me cold water and even set up everything with the Service Dept. so that it would be easier with my disability. I will definitely recommend Halleen Kia because of her!!! More

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Fantastic customer service all around! Halleen KIA particularly our sales agent Jim recently went above and beyond to make sure I got into a reliable car. After buying a used 2006 Ford Fus Halleen KIA particularly our sales agent Jim recently went above and beyond to make sure I got into a reliable car. After buying a used 2006 Ford Fusion that turned out to have transmission issues that Halleen could not have screened for, the service department and the sales department worked with me to immediately try to fix the problem even though the car was purchased "as is" with no warranty so they could have just left me to deal with a new transmission on my own. Ultimately when it turned out that the car needed a whole new transmission Jim worked with the dealership to arrange a full refund instead of going through the hastle of the repair which went towards a much newer and reliable KIA Rio without any hastle or headache. I can not thank Jim and the whole team enough for what they did to make the situation right when they really had no obligation to do anything for the "as is" vehicle. I would definitely revoked this dealership and Jim for anybody looking for a new car without the pressure or hastle!! More

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Halleen Kia is GREAT! This is the 4th car we got from Hallen Kia. They provide friendly and non stressful shopping. We have experienced both sales and service at Halleen This is the 4th car we got from Hallen Kia. They provide friendly and non stressful shopping. We have experienced both sales and service at Halleen and we are always very satisfied with our purchases and all service. For sales please see Aaron and Manager Don. The finance process at Halleen is also hassle free. They are great! More

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