Tom Owen | Page 10

good with the exception of being overcharged $954 in NJ If it were not for the fact that I was overcharged $ 954. in new jersey state sales tax in error, it would have been an exceptional experience , but n If it were not for the fact that I was overcharged $ 954. in new jersey state sales tax in error, it would have been an exceptional experience , but no one seems to care. James Shamburg More

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Good service I had my car maintenance service today. I am very pleased as always because the staff are very accomodating and very nice. They took care of my car an I had my car maintenance service today. I am very pleased as always because the staff are very accomodating and very nice. They took care of my car and got me out there in less than an hour which is the usual wait time. More

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Service & sales People here are all helpful and informative, at all levels. Tom Owens, Marty Israel, Orlando Camacho, and Jean Jacques made this a five star experienc People here are all helpful and informative, at all levels. Tom Owens, Marty Israel, Orlando Camacho, and Jean Jacques made this a five star experience. More

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CAVEAT EMPTOR (Buyer Beware) This experience with this dealership has to be the most disappointing experience in customer service I have ever experienced. I took my car to this de This experience with this dealership has to be the most disappointing experience in customer service I have ever experienced. I took my car to this dealership in November. They were eager to repair my vehicle and at first was up front with everything that needed to be done. When my insurance company contacted them, they informed them that the car would need 12 hours of labor for completion. Once, they began the process they informed me of supplemental funding needed with a newly founded issue (no problem). After a week, I called to follow up and was told that they were still working on the car. I began to notice that if I did not contact them they were not going to call me which indicated to me that they were not doing any work. Thanksgiving approached and left, and the car was still not ready. My insurance issued me a check and I made two attempts to pay them the money that was agreed to do the service and they refused to accept payment (still confused as to why). The insurance company issued them a check to cover the new supplement (note this sentence, because it will make sense later in this story). My insurance company issued a rental car for me to use for duration of the repair and I returned it prior to departing for Texas because it was confirmed that my car will be ready when I returned. A WEEK later I contacted the dealership the day I was departing and heading back to Florida. They informed me that the car is ready for pick up (Yay!). When I arrived the next day to pick up my car… you guessed it! It was NOT ready, I saw my bumper still detached and laying on the ground in the service department. The key members who I have been dealing with (Earnest Bynes and Tom Owen) of course were off and could not be reached. I bought it to the manager’s attention and my frustration with a job that was agreed that would only take 12 hours to complete, and turned into a MONTH. Plus, I was being the proactive one by calling and CONSTANTLY following up! Is there any protocol for the service team to do?! While I waited YET AGAIN to get my bumper replaced, I began to read reviews on this dealership. To my surprise there were other people who had the same exact experience (go figure). I then contacted my friend who is a claim’s adjuster for Geico and told him the story, he informed me that it was not a good shop and that Geico doesn’t recommend their customers to go there. I then contacted my insurance company and informed them of everything happening and they were disappointed in what I was experiencing and also informed me the same advice that Geico said: “They’re not on our preferred list”. This translated to me as “Buyer beware!” After, about 45 minutes of watching them scramble to fix my car that should have been done weeks ago, we FINALLY sit down for payment. They quoted me an amount that was nowhere near what was agreed upon. They recalled the supplement amount, and I reminded them that my insurance sent a check to them weeks prior. Of course, they had zero memory of such transaction. I could not afford this amount at all and had to catch a Uber BACK home. Sad, they wouldn’t even offer me a ride (the place where I purchased the car from). The next day, Earnest called me and explained to me the mix up. I assumed that everything was squared away and can go retrieve my car. Unfortunately, the money that I tried to pay the department, was spent (My fault). I explained that to Earnest and he was cool with it. Well, a week later I came in as promised to pay the bill and collect my vehicle. Again, Earnest was not present, but Tom was (the guy who said my car was ready, but wasn’t) and Tom quoted me the amount that was not agreed upon. I informed him again that I spoke to Earnest and the insurance company issued a check weeks ago. Tom could not find the check, and they were not willing to issue my vehicle due to their negligence. I contacted my insurance company AGAIN to tell them of the fiasco going on at the dealership. They confirmed a check was sent and never processed. AND Tom couldn’t find the check, so how did this conclude? I ended up paying for a crappy experience due to negligence and non-communication. I have learned a valuable lesson, read the reviews and believe the consistency whether good or bad. Like the October review I read on Yelp, I too had to spend quite a bit on Uber and Lyft rides and riding the bus. To anyone getting their car serviced at RICK CASE HYUNDAI PLANTATION… CAVEAT EMPTOR! More

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Excellent Customer Service My Service Advisor, Tom Owen, is the reason why I keep coming back to the dealer to service my $35,000 car. I really appreciate his attention to detai My Service Advisor, Tom Owen, is the reason why I keep coming back to the dealer to service my $35,000 car. I really appreciate his attention to detail and my needs, as a paying customer. More

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Vaar Brewster-a real pro!! Dealing with my leasing of (2) G 80s on 11/30/18 with Vaar Brewster was wonderful !!! Vaar is completely knowledgeable, and he made the process of ge Dealing with my leasing of (2) G 80s on 11/30/18 with Vaar Brewster was wonderful !!! Vaar is completely knowledgeable, and he made the process of getting (2) cars in one day a complete pleasure. He is very professional, extremely intelligent, and a total pleasure to deal with! I am totally sold on Genesis and in particular Rick Case Genesis !!! More

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Friendly Atmosphere I brought my car in for an oil change and went home with a new car. This is a second Sonata I have purchased at this dealership. Tom greeted me as s I brought my car in for an oil change and went home with a new car. This is a second Sonata I have purchased at this dealership. Tom greeted me as soon as I walked in to the service department and contacted Abdel who I was meeting to possibly trade in my car. Abdel was patient with me and worked with me so I could leave with a new car. Thank you! More

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Great service Tom Owen at Rick Case 441 & Sunrise Hyundai always gives me great service. He let's me know details of maintenance needed. I've been a customer since Tom Owen at Rick Case 441 & Sunrise Hyundai always gives me great service. He let's me know details of maintenance needed. I've been a customer since 2011 More

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Service Dept. needs HELP in customer service!! Service department needs help! Customers are not priority, its what's in for themselves. I walked in to the service dept. office, not one customer the Service department needs help! Customers are not priority, its what's in for themselves. I walked in to the service dept. office, not one customer there nor in the showroom, cannot say employees are busy, Tom a service advisor was sitting on his desk, I walked up to his desk as he was writing notes with his head downward, this person did not even look up to acknowledge me and I know he heard me coming in from the door entering the office. I stood by him, 20 seconds went by, he did not even attempt to look up just to see who walked in. Another service advisor sitting behind him just starring at me, even that person did not even acknowledged me. I walked out and proceeded to the cashier desk hopefully my car keys and paperwork was there and ready to sign out, it was. WOW, no customer service. On another hand, these people DO NOT call you call you back when you leave a message! I wish they would answer the phone to begin with just to avoid leaving a message because you will not get a return call for sure. This dealership will never get my business on my next new car purchase. Collin Lord (service manager), you need to step it up and put some heat on your service employees, customer service should be a priority! More

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Awesome Staff My 4th purchase at this dealership. Great staff. I will continue to be a rick case customer. Thank you to all involved in the lease of our new cars. My 4th purchase at this dealership. Great staff. I will continue to be a rick case customer. Thank you to all involved in the lease of our new cars. More

by SAMYOVAN Verified Customer Verified Customer

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