Tom Pardo | Page 14

Overall--- pleasant experience Dealership needs ( if possible ) to speed up leasing process if customer is out of state---non Florida resident. It took about five hours from the tim Dealership needs ( if possible ) to speed up leasing process if customer is out of state---non Florida resident. It took about five hours from the time the sales person greeted us to the time we left with the leased vehicle. We are from Ohio and the leasing software was not designed to handle the Ohio tax regulations in terms of description and breakout on the lease document. The sales team did their job of getting us to make the decision on the first visit but after that things slowed down. More

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Honest and professional None of the usual sales tactics A minimum time spent to arrive at a agreeable sale without the usual hassal of the car buying experience None of the usual sales tactics A minimum time spent to arrive at a agreeable sale without the usual hassal of the car buying experience More

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Income falsified to lender to get the deal approved! Jan. 31, 2017 my husband passed away. On 2/7/17, 7 p.m. I stopped to check out the Prius, during the 2 hrs I was there I was asked if I could afford Jan. 31, 2017 my husband passed away. On 2/7/17, 7 p.m. I stopped to check out the Prius, during the 2 hrs I was there I was asked if I could afford $695.71 pymts, yes, (I could at that time), shortly after 9 p.m. I was taken into the business mgrs. office & he rushed me into signing & initialing all kinds of papers & I wasn’t given the chance to put my glasses on to be able to read anything, the sales person & business mgr. wanted to leave for the night. I was sold a Prius Two my pymts are $695.71 for 5 years so the total price is $41,742.60 In all reality my pymts should be no more than $375 a month. On 3/17/2017 I stopped by the Dealership spoke to sales person about a GPS he told me he’d get back to me. On 3/19/2017 @ 4:30 p.m. v/m from Salesperson. I retrieved the msg @ 6:34 p.m. The v/m from the sales person wanted me to call him on his cell phone & he left the # plus it was on my caller I.D. I returned his call, @ 6:36 p.m., he asked if I was going to be home the next day (Monday 3/20), I said yes, he said he was going to stop by & see me. He called at 11:35 a.m. on 3/20/17 & inquired if I was home, I said yes, he said he’d be at my home within the hour, I said ok. I thought it had something to do with the GPS inquiry. When he arrived, he sat on my sofa & patted the middle cushion for me to sit NEXT to him, I chose to sit across the room in my lift chair. He immediately asked me for $4,000 saying he needed it to pay the IRS & he’d pay me back in May when he got his commission check. I told him I didn’t have it! He then asked for $2,000. Again, I told him I didn't have it! He left immediately. I called my neighbor & told her what he wanted! I then called the dealership @ 12:34 p.m. & spoke to the G.M., he said he was going to talk to the salesperson & would get back to me, @ 1:49 p.m. my call was returned. I was told the story the sales person gave to him, I told the G.M. I’d be there within 10 min. as I did not live very far from the dealership. I met with the G.M. & the new car mgr. in a private office, they called the sales person in & he stated: Why would I ask her for money when I had $2700 in my pocket & that he had just put it into the bank & held a white paper saying it was the receipt, in his right hand, with his back to us standing in front of a table with a coffee maker, he then left the room. I was told they would fire him. On 3/22/17 a friend called the dealership & asked to speak with the salesperson. The new car mgr. took the call & asked if he could help & my friend stated he only wanted to speak to the sales person (we had the call on speaker phone, so I heard the entire conversation) The new car sales mgr. told my friend the sales person was on vacation & would return the 1st week in April. When I got home I called the dealership & was told the sales person was suspended. (definitely not the same as fired). I attempted to reach The Owner of the dealership but was told he was on vacation. I stopped into the dealership & who walked across the showroom floor but the sales person, I was speechless! At a later time, I went to Phillips Buick & was told the owner had returned from vacation but was out sick, so I spoke with his son in a conference room & told him what had happened, he asked how he could help I told him I wanted the sales person fired & stated I can’t help but wonder how many others he has tried to or has scammed! He said he would take care of it! July 5, 2017 10 a.m. I had an appt. for the car to be serviced! I was amazed the short amount of time it took, the service person came & got me & said I’ll walk you to your car, I thought this is odd, then 1/2 way to my car the new car mgr. came out from the side showroom door & said: We no longer want your business, you are not welcome here, you are not permitted on our property ever again so take your car elsewhere to be serviced! WHAT? I was in a state of shock & left speechless. In April I discovered the dealership inflated my income saying it was $5900, as I attempted to trade my Prius for the Niro and when the lender was called Kia was asked why my income dropped to $1856 from $5900. When Kia told me this they said I told you the dealership had to inflate your income to get that Prius deal to go through. Kia was 100% right. I then called the lender & spoke to a supervisor & told them EVERYTHING, my file was documented. So, did the lender contact the dealership? So, is this the reason they no longer want my business to service my new car! They got caught giving incorrect income information to the lender just to make a sale? I never filled out a credit app it was printed from the computer, it was one of the forms that was pushed in front of me to sign that night on 2/7/2017 shortly after 9:00 p.m. Then to top it off they added gap insurance & an extended warranty which I told them I did not want either one, so I had to return to sign additional papers to have these things removed. This would have cost me additional few thousand dollars more to my car loan. They took advantage of a retired, recently widowed female! Just to make a car sale! Salesperson tried to scam me by coming to my home wanting money! This has caused a lot of undo stress over the past 9 months. The balance owing on the Prius is over $23,050. They not only inflated my income, but they also inflated the price of the car & I found out it is the cheaper Prius! I never did hear from the owner & I had left my information with the receptionist & the son! More

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OLD, REFURBISHED LEATHER SEATS ON NEW CARS? Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehi Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehicle, I noticed that the leather seats appeared to look as though they were possibly used. (I had the seat covers replaced with leather.) Upon pointing this out, the vehicle was reclaimed and driven all the way back to Leesburg, placing many miles upon it no less as I live at a great distance. But, ok, as long as they fix it, right? Well, the vehicle was returned to me with the seats showing the same symptoms of being possibly used. (It was not something that was easy to notice, but I had caught a glimpse of it when putting the rear seats down.) Tired of the back and forth (I had also had a few other issues which had to be worked out), I decided to drop the issue. It was clear to me they had not fixed the problem, but maybe the seats were ok after all and I was just reading too much into something minor. I had owned the vehicle about 7 or 8 months when I noticed that the front drivers seat appeared unusually worn. The leather was looking as though it had some dark staining across it. I attributed it to some clothing that I had purchased which I felt had dye issues, and wanted to be honest and not ask the dealer to replace something that I felt was perhaps not their fault. However, in the process of trying to see if this could be resolved, at least several people told me that they did NOT think it had anything to do with dye issues from my clothing. They insisted that it appeared as though the seats were perhaps already old, and had just been recovered to look new. When I questioned, one man insisted quite emphatically that given the age of the car, the seats should NOT look like they did. He felt that they looked "worn-in" the way I understood him. I was told that someone could have easily taken old seats, and repainted the leather. It was this "paint" that they claimed could be coming off, revealing the darker "shading" effect that was causing the seats to look permanently "dirty." This was at the location of a Toyota dealership by men who repair cars; not just mechanics who handle engines. I still was hesitant, however, and did not want to ask the dealership to replace something if it was not their error. The dealer was contacted before a year was up, but we did not hear back. (I did hear back from a former employee who now worked at another location, but not the dealership.) As a result, I let one year go by...and then some. I am now at one year and eight months of owning the vehicle, and the front drivers seat looks awful. Not only is it clearly darkened all over - very evenly - as compared to the other seats, but it looks so worn and broken in. I am not an expert in cars, but I am starting to wonder if my initial skepticism - that I was given used seats - was correct. It makes no sense why they look so broken in on top of the odd staining. To add to the matter, the SAME vehicle was purchased by another person who was with me just a few days or so before mine was purchased. This individual weighs much more than me (well over 200 pounds), and has a harder time getting in and out of their driver seat - having to slide in and out with more weight and pressure and difficulty. Yet their seats (factory seats) are not physically broken down as mine are by far - they still look strong and sturdy, virtually like new. The comparison for two cars purchased at practically the same time (just a matter of days difference) is striking Given all of these things, I am starting to wonder if the skepticism of others was correct, when they insisted that these were not new seats. One person who had told me that was at the location of a Toyota Dealership up north, who worked in the back lot restoring vehicles that were in not very good condition. Another was the man who details my car, and deals with cars constantly on a daily basis. He insisted that if I looked at the way the seats were worn and broken down (besides the dark staining) it was clear they were old. He just kept shaking his head, saying that no, these should not look as they do at their age. Sadly, the seat looks old, ad contributes to making my car look permanently dirty, and there is nothing I can really do about it. Furthermore, this dealership still owes me two other products that were purchased at the time the car was. A year and eight months later, I am still waiting on them. One they told me just to take somewhere else and have done, which made it more complicated and I just dropped it, which was a letdown as it was actually one of the things that had helped me to seal the deal with THEM - not another location. This is the reason why I am rating it as two stars. Yet at the beginning I mentioned that they could have had five stars - and this is true. The service was great in everything else, and they really went out of their way on a number of other things. I was going to give them a high rating initially, but all of this - and a few other things - has quite modified that. If you are going to buy here, be careful about adding leather to your seats, or any other alterations or modifications that you make. Unfortunately, two stars as a result of my experience with such things. Finally. I have noticed on at least one other site so far (and I am just getting started with car reviews, so I have not been to many other sites yet), that the dealership happily responds to the positive reviews, but not the negative ones. Hmmm... More

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Good Experience Sonny Rothwell was very knowledgeable about the vehicle I was interested in and was not pushy at all. The car was ready when promised and the whole e Sonny Rothwell was very knowledgeable about the vehicle I was interested in and was not pushy at all. The car was ready when promised and the whole experience was stress-free. More

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Buying a Toyota at Phillips of Leesburg FL I have purchased 5 Toyota Highlanders from Phillips, the last 3 from Sonny Rothwell. Sonny is very professional; develops an excellent Representativ I have purchased 5 Toyota Highlanders from Phillips, the last 3 from Sonny Rothwell. Sonny is very professional; develops an excellent Representative / Customer report; explains the entire process of buying a vehicle thoroughly well and is just a pleasure to deal with. I will be back again in a few years and hopefully Sonny will still be around to sell me a new vehicle.. More

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No pressure Sonny and Tom made my car buying experience easy. I felt like I was talking to a friend not a salesman. I will definitely recommend Phillips Toyota to Sonny and Tom made my car buying experience easy. I felt like I was talking to a friend not a salesman. I will definitely recommend Phillips Toyota to anyone looking for a new car. More

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Keep your ears opened This is a great place to buy a car . It is layed back and relaxed, Just watch out for things that they say and don't follow through with. This is a great place to buy a car . It is layed back and relaxed, Just watch out for things that they say and don't follow through with. More

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Honest and friendly. I can't express how happy I was with Toyota! This was the very first time I was on the buying end of a brand new car, although I had recently sat in w I can't express how happy I was with Toyota! This was the very first time I was on the buying end of a brand new car, although I had recently sat in with my Dad, who purchased a car from another dealership. I can honestly say the two experiences were night and day, and Toyota hands down won my business. From the sales man Tracy Zimmerman to the business manager Thomas Pardo, who were both very friendly, honest and went above and beyond the call of duty. From making sure we were all comfortable, and happy (including the two children) I had with me as this was a last minute decision, and a Saturday. To doing everything they could to get my payments and interest rate down to something I could afford. No surprise fees and I was even excited to learn of all their warranties for several years. The whole atmosphere was very friendly, and welcoming. Not chaotic, or full of tension as I have seen at other dealerships. They all work together. Thank you again for such a wonderful experience, Phillips Toyota. - Crystal Siblag More

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Fun and professional Worried about being pressured or over sold you can rest at ease. No pressure or hard selling. Just great people and very helpful. This is my second Worried about being pressured or over sold you can rest at ease. No pressure or hard selling. Just great people and very helpful. This is my second purchase here and I will be back for the next one. More

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