Tom Pardo | Page 13

An unexpected experience. We went shopping for flowers and came home with a car. The whole experience could not have been any more pleasant nor professional. We were gree We went shopping for flowers and came home with a car. The whole experience could not have been any more pleasant nor professional. We were greeted with a smile and asked if we were looking for anyone in particular. My response was "We're looking for you.". It began my most pleasant ever while buying a car. Our salesman is Ryan King. Nothing could have been any different that would have us feel any more at ease and confident that we were being treated as fairly as possible. Congratulations to Phillips Toyota for having such leadership that attracts people like Ryan who work with your customers. Carl Sandquist More

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From service to purchasing a new Highlander I was very impressed with the friendly staff starting with the people upon entering the service area to the sales staff. We only were there to have co I was very impressed with the friendly staff starting with the people upon entering the service area to the sales staff. We only were there to have complimentary work done on my RAV4 and after my asking Wes Tabor for a price on a used Highlander, he came back with info pertaining to that used Highlander. After some discussion we decided that it did not have the options we wanted. Wes then came back with a very attractive price and trade allowance on a new Highlander and now it sits in our carport! This is my 9th Toyota since 1986 and I am quite confident this one will be just as reliable and comfortable as all the others. More

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Great deal/some pressure My partner told salesman that he wouldn’t make a decision the same day because he likes to crunch the numbers before he commits. Dealer wanted us to My partner told salesman that he wouldn’t make a decision the same day because he likes to crunch the numbers before he commits. Dealer wanted us to decide that day. They kept sweetening the deal. When we stuck to our initial decision they gave us the car to drive overnight. The SUV was great and the numbers fit our budget so we committed to the lease when we returned the vehicle. More

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I was totally at ease leasing my car with Phillips. Both Ashley and Tom went out of their way to make me feel comfortable and at ease. I didn't feel I was being rushed into something I didn't exactly w Both Ashley and Tom went out of their way to make me feel comfortable and at ease. I didn't feel I was being rushed into something I didn't exactly want. There was absolutely no pressure and after the paperwork was all done I felt confident I made the right choices. Thanks Ashley and Tom! More

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Great Service was great, Atef was kind, considerate and knowledgeable. I would buy from him again if I looked for another vehicle. Tom in Finance was also Service was great, Atef was kind, considerate and knowledgeable. I would buy from him again if I looked for another vehicle. Tom in Finance was also wonderful and helpful. More

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very nice and plesant because it is true and honest and is the way I was treated. very nice. I have used the service dept. for about five and every one is a pro. I enjoye because it is true and honest and is the way I was treated. very nice. I have used the service dept. for about five and every one is a pro. I enjoyed having my vehicle served with Phillip's this is the reason I chose Phillip's. More

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Best car buying experience since moving to Florida I used the TruCar buying service through Consumers Reports to make initial contact with Phillips Toyota and get an initial price quote on a vehicle. I used the TruCar buying service through Consumers Reports to make initial contact with Phillips Toyota and get an initial price quote on a vehicle. But, this is not why I rate them 5 stars. From the time my wife and I arrived at the dealership and through the whole purchasing process we were treated extremely well. Our sales representative was a pleasure to work with. I can only rate the Sales Department at this time, but I have to believe that their Service Department will be equally as good to work with. More

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Overall--- pleasant experience Dealership needs ( if possible ) to speed up leasing process if customer is out of state---non Florida resident. It took about five hours from the tim Dealership needs ( if possible ) to speed up leasing process if customer is out of state---non Florida resident. It took about five hours from the time the sales person greeted us to the time we left with the leased vehicle. We are from Ohio and the leasing software was not designed to handle the Ohio tax regulations in terms of description and breakout on the lease document. The sales team did their job of getting us to make the decision on the first visit but after that things slowed down. More

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Honest and professional None of the usual sales tactics A minimum time spent to arrive at a agreeable sale without the usual hassal of the car buying experience None of the usual sales tactics A minimum time spent to arrive at a agreeable sale without the usual hassal of the car buying experience More

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Income falsified to lender to get the deal approved! Jan. 31, 2017 my husband passed away. On 2/7/17, 7 p.m. I stopped to check out the Prius, during the 2 hrs I was there I was asked if I could afford Jan. 31, 2017 my husband passed away. On 2/7/17, 7 p.m. I stopped to check out the Prius, during the 2 hrs I was there I was asked if I could afford $695.71 pymts, yes, (I could at that time), shortly after 9 p.m. I was taken into the business mgrs. office & he rushed me into signing & initialing all kinds of papers & I wasn’t given the chance to put my glasses on to be able to read anything, the sales person & business mgr. wanted to leave for the night. I was sold a Prius Two my pymts are $695.71 for 5 years so the total price is $41,742.60 In all reality my pymts should be no more than $375 a month. On 3/17/2017 I stopped by the Dealership spoke to sales person about a GPS he told me he’d get back to me. On 3/19/2017 @ 4:30 p.m. v/m from Salesperson. I retrieved the msg @ 6:34 p.m. The v/m from the sales person wanted me to call him on his cell phone & he left the # plus it was on my caller I.D. I returned his call, @ 6:36 p.m., he asked if I was going to be home the next day (Monday 3/20), I said yes, he said he was going to stop by & see me. He called at 11:35 a.m. on 3/20/17 & inquired if I was home, I said yes, he said he’d be at my home within the hour, I said ok. I thought it had something to do with the GPS inquiry. When he arrived, he sat on my sofa & patted the middle cushion for me to sit NEXT to him, I chose to sit across the room in my lift chair. He immediately asked me for $4,000 saying he needed it to pay the IRS & he’d pay me back in May when he got his commission check. I told him I didn’t have it! He then asked for $2,000. Again, I told him I didn't have it! He left immediately. I called my neighbor & told her what he wanted! I then called the dealership @ 12:34 p.m. & spoke to the G.M., he said he was going to talk to the salesperson & would get back to me, @ 1:49 p.m. my call was returned. I was told the story the sales person gave to him, I told the G.M. I’d be there within 10 min. as I did not live very far from the dealership. I met with the G.M. & the new car mgr. in a private office, they called the sales person in & he stated: Why would I ask her for money when I had $2700 in my pocket & that he had just put it into the bank & held a white paper saying it was the receipt, in his right hand, with his back to us standing in front of a table with a coffee maker, he then left the room. I was told they would fire him. On 3/22/17 a friend called the dealership & asked to speak with the salesperson. The new car mgr. took the call & asked if he could help & my friend stated he only wanted to speak to the sales person (we had the call on speaker phone, so I heard the entire conversation) The new car sales mgr. told my friend the sales person was on vacation & would return the 1st week in April. When I got home I called the dealership & was told the sales person was suspended. (definitely not the same as fired). I attempted to reach The Owner of the dealership but was told he was on vacation. I stopped into the dealership & who walked across the showroom floor but the sales person, I was speechless! At a later time, I went to Phillips Buick & was told the owner had returned from vacation but was out sick, so I spoke with his son in a conference room & told him what had happened, he asked how he could help I told him I wanted the sales person fired & stated I can’t help but wonder how many others he has tried to or has scammed! He said he would take care of it! July 5, 2017 10 a.m. I had an appt. for the car to be serviced! I was amazed the short amount of time it took, the service person came & got me & said I’ll walk you to your car, I thought this is odd, then 1/2 way to my car the new car mgr. came out from the side showroom door & said: We no longer want your business, you are not welcome here, you are not permitted on our property ever again so take your car elsewhere to be serviced! WHAT? I was in a state of shock & left speechless. In April I discovered the dealership inflated my income saying it was $5900, as I attempted to trade my Prius for the Niro and when the lender was called Kia was asked why my income dropped to $1856 from $5900. When Kia told me this they said I told you the dealership had to inflate your income to get that Prius deal to go through. Kia was 100% right. I then called the lender & spoke to a supervisor & told them EVERYTHING, my file was documented. So, did the lender contact the dealership? So, is this the reason they no longer want my business to service my new car! They got caught giving incorrect income information to the lender just to make a sale? I never filled out a credit app it was printed from the computer, it was one of the forms that was pushed in front of me to sign that night on 2/7/2017 shortly after 9:00 p.m. Then to top it off they added gap insurance & an extended warranty which I told them I did not want either one, so I had to return to sign additional papers to have these things removed. This would have cost me additional few thousand dollars more to my car loan. They took advantage of a retired, recently widowed female! Just to make a car sale! Salesperson tried to scam me by coming to my home wanting money! This has caused a lot of undo stress over the past 9 months. The balance owing on the Prius is over $23,050. They not only inflated my income, but they also inflated the price of the car & I found out it is the cheaper Prius! I never did hear from the owner & I had left my information with the receptionist & the son! More

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