"Great experience "
Good work,friendly staff.My first vehicle with Lou was a Saturn now it’s the Mazda.
The service and staff have always been excellent and I have never had a bad experience.
"New 2018 Mazda3 Sport Hatchback"
Came in after seeing a used Mazda3 hatchback online to test drive a few vehicles. Andrew was very helpful and suggested multiple cars that might be a good fit for my needs and based on the criteria I was hoping to stick to in my car search. Did not buy a car until a few days after the test drives, and Andrew and his managers were very responsive via email and phone and helped me get a very good deal on a new car for only a bit more money than the used vehicles I has been looking at. Were very patient and explained every step of the financing and purchase process. Took time to go over the car features in detail before I drove it home.
"2016 Mazada CX 5"
Everyone we came into contact with was friendly, knowledgeable and fantastic. They were laid back but profession which is exactly what I wanted to work with!
In direct contrast to that, the next night, I went to turn in my lease to Nissian Suntrup. The person who took my car didn’t tell me his name. He didn’t ask me my name. When I asked him some questions regarding my last bill ans final property tax bill he said “Oh you are asking me too many questions. I don’t know any of that.” He was rude. He wouldn’t help me and he wouldn’t find anyone else to answer my questions.
"Always a winning team"
- Jimmy O
This was the second time that I’ve had my car worked on by the Lou Fusz body shop. I’m very impressed with the detail, professionalism, quality and overall helpfulness of the staff.
Nancy O’Connor was so helpful in helping me find a used car! She had look online before I arrived which made the process very smooth and easy. She is the best! Cory was also great in working out the best loan possible.
Fabulous experience traded in my Mazda 3 for a Mazda CX3 (first time lease) Everyone who helped me was the best! Settings set up for me, Car needed some service for a light that was on and that was fixed with no problem.
"1st time Mazda owner"
I thought the friendly staff at Lou Fusz were exceptional and stood out. I didn’t feel taken for granted as I have at a variety of dealers where I am just a number. Tom worked hard to win my business, but used no pushy tactics. Moe was super down-to-earth, gave me just the right amount of attention & information with no pushy tactics. He was happy to help me out any time I texted or visited as I was making a decision between Mazda & Honda. After my purchase he spent a lot of time making sure I knew how to work the vehicle electronics. While Cory was friendly, the final stage, financing, was my least favorite part of the whole process because I didn’t expect all of the additional extended warranty/coverage options and having to make a decision on the spot. I was complegely unprepared & felt a little bit pressured, like that was more of a haggling experience than negotiating the price of the car with the sales staff. It was exhausting, overwhelming and stressful for me personally. So driving away felt bittersweet instead of all sweet. I second guessed myself, but consulted with a State Farm agent who said I got a good deal & made the right decisions during the finance stage. That reassured me. So my overall experience was great.