Tom Portee
Tom Portee at Liberty Subaru

Tom Portee | Page 95

Business Manager

Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

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5.0
1,236 Reviews

Languages Spoken

English English

5.0

1,236 Reviews

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1236 Reviews of Tom Portee

August 06, 2017

Dealership Rating
Employee Rating

1st Class experience. Totally professional staff. I have nothing but superlatives to describe my experience purchasing a Subaru from this dealer. Doing business with Jeff Miletta, Dan Cohen and the Li More

by DK-road warrior
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Jeff Miletta

Aug 31, 2017

Liberty Subaru responded

Thank you for recommending our staff and dealership, we are so pleased to hear that you had a "1st class experience"! We hope you are enjoying your new car, and appreciate you taking the time our to leave a review! Hope to see you back again!

August 04, 2017

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Employee Rating

Impreza Lease After several visits to the Subaru dealership where I purchased my first Subaru (Forester) where the pressure to make a purchase was blatant and was m More

by Seasoned Subaru Driver
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Goon, Service - Serene

Aug 31, 2017

Liberty Subaru responded

Finding a dealership that listens to your needs is very important, and we thank you for choosing Liberty. We hope you are enjoying your new Subaru, and taking advantage of all it's new features! Thank you for sharing your great experience with Brian, we appreciate your feedback. Please give us a call if you ever have any questions, we hope to see you back again!

August 01, 2017

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Employee Rating

Great Dealership Liberty Subaru has a good selection of cars and a great staff that made us very comfortable throughout the whole buying process. Would not hesitate to More

by Alex L.
Recommend Dealer
Yes

Other Employees Tagged: Alex Welch

Aug 31, 2017

Liberty Subaru responded

It's very important to us to make our customers feel comfortable during their car purchase experience with us. We appreciate you recommending our dealership, and hope to see you again in the future! Thank you for your review, we hope you enjoy your new car!

August 01, 2017

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Great Place to Buy a Car I just bought a car from Libert Subaru, and they are the most professional dealership in the state. From the moment that I walked in, they treated me More

by JasonKing22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wangerin

Aug 31, 2017

Liberty Subaru responded

We appreciate you recommending us, and hope that you are enjoying your new Subaru! Please don't hesitate to call if you have any questions, we thank you for your feedback!

July 30, 2017

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Employee Rating

Outback Purchase with John Clarke at Liberty Subaru I had a great experience learning about the Outback, reaching agreement on a price, and receiving delivery. I highly recommend John Clarke of Liberty More

by Gary D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Clarke

Aug 30, 2017

Liberty Subaru responded

Thank you for recommending John, we hope that you are enjoying your Outback! Please give us a call if you have any further questions, we hope to see you back again!

July 30, 2017

Dealership Rating

John Clarke at Liberty Subaru is a gem! A couple of days ago, we wandered into Liberty Subaru. (Earlier in the day, we'd visited other car dealerships and hadn't found anything that lit a More

by MissyH
Recommend Dealer
Yes

Other Employees Tagged: John Clarke

Aug 30, 2017

Liberty Subaru responded

We are so happy to hear John helped you find a car that you both can enjoy for years! We hope that you are loving it, and if you have any questions please don't hesitate to give us a call. Thank you so much for sharing your experience, we hope to see you back again!

July 25, 2017

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Employee Rating

Would not even give you 1 star, damaged car when put in for Car was damaged when put in for service. They tried to fix but you could still see & feel damage. Bob Osterlof said he would need picture of car when More

by Not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bob Osterlof, Ed Vogel

Jul 29, 2017

Liberty Subaru responded

Hello, Not Happy...thank you for taking the time to leave feedback on your experience. You'll have to forgive me for not being able to figure out who you are given the name and description of your issue, but you didn't give me a lot to go on, so I'll have to respond less specifically than I'd like to! We do have security cameras throughout our property, both inside of our facilities and out. Depending on the type of damage we're looking for (door ding, scratch, etc.), the security camera recordings can be inconclusive. In such a case, we'll review the recording and follow a car from the time a customer drives it onto our property, through the service process, until the customer drives it away, looking for a cause of the damage that a customer has brought to our attention (many times, parking lot damage is caused by other customers!). In this case, it sounds like Bob did not agree that the damage occurred while your car was in our care but went ahead and fixed it anyway. That being the case, I'm guessing you're someone we see regularly, as Bob has been known to do that for our good customers on a goodwill basis. Finally, I'd like to address the most disturbing part of your comments. Your statement that "Bob is a liar & not to be trusted" is very serious. His track record over the past 38 years at Liberty Subaru would indicate otherwise. Many of our repeat customers are repeat customers because of Bob and his Service Department...if your characterization were accurate, this would never be the case. I feel badly that you disagreed with Bob's assessment of your claim and his goodwill repair of the damage you brought to his attention, but to defame him (or anyone) from behind the curtain of anonymity that the internet provides is unacceptable. I see you also gave Ed (who presumably sold you your car) and Tom (who presumably prepared your paperwork when you purchased your car) poor ratings. Your review doesn't make clear how they're connected at all with the situation described in your review, or why they deserve low marks. In this case, it's clear that we fell short of your expectations, and I feel badly about that...we take these reviews very seriously. Each time we fail to meet a customer's expectations, we use it as an opportunity to grow, but that only happens when customers take the time to let us know, so I appreciate the fact that you took the time to do so.

July 18, 2017

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Employee Rating

new car purchase While my (old) car was being serviced, I wandered the showroom. Lucky me. Jeff was on the floor, happened to ask me if I had any questions and I ask More

by Shirley Chamberlain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wangerin

Aug 30, 2017

Liberty Subaru responded

We hope you are enjoying your Outback, and happy to hear Jeff was able to assist you! We are pleased that your experience was smooth. Please give us a call if you have any further questions, we thank you for the feedback.

July 17, 2017

Dealership Rating
Employee Rating

Best car experience ever This was my first "big girl" purchase on my own. It was the easiest / painless car buying experience ever, from our sales man, Daniel Rovelli, to the More

by mdgrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Rovelli

Aug 25, 2017

Liberty Subaru responded

Congrats on your first "big"purchase!! We are so happy to hear this was your best car buying experience, and we hope you are happy with your new car! Please don't hesitate to give us a call if you have any questions, we hope to see you back again! Thank you for taking the time to leave a review!

July 15, 2017

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Employee Rating

AMAZING!! I've purchased several cars in my life, but the employees at Liberty Subaru by far have given me the best experience I've ever had at a dealership. Ev More

by Jazmin A Torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Rovelli

Aug 25, 2017

Liberty Subaru responded

We are so happy to hear about your experience, and we are glad to have made it your best! We hope you are enjoying your new car, and if you have any questions please don't hesitate to give us a call. Thank you for your review, we hope to see you back again!

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