Tom Stegeman | Page 30

Great Buying Experience I had a fantastic buying experience at Joe Machens Ford with Doug. There was no pressure, as is sometimes the case when buying a car. I knew exactly w I had a fantastic buying experience at Joe Machens Ford with Doug. There was no pressure, as is sometimes the case when buying a car. I knew exactly which car I wanted and Doug was great to work with to make it happen. The nicest salesperson I've ever worked with, Doug is willing to go the extra mile to make sure his customers are satisfied. Overall, it was a pressureless, smooth buying experience. More

Report | Print

Great service Douglas Keeler does a wonderful job. Went out of his way to take care of me and my truck. Always kept me in the loop and did whatever he could to help Douglas Keeler does a wonderful job. Went out of his way to take care of me and my truck. Always kept me in the loop and did whatever he could to help. Have purchased several vehicles from him and he is always great to work with. Terrycloth is great on the numbers side of things and Tom will go out of his way to help you out. More

Report | Print

Improved Customer Service I bought my 2013 Ford Fiesta in 2012 from Randy Wells. Despite a miscommunication, I was super happy with a vehicle I could count on! After driving I bought my 2013 Ford Fiesta in 2012 from Randy Wells. Despite a miscommunication, I was super happy with a vehicle I could count on! After driving the car for 87,000 miles, I had repeated issues with one of the recalls on the Fiesta. In order to make the situation right, financial guy, Mike Slikerd, worked with me to get me into a great, customized deal on a replacement! Randy Wells closed out the deal and I was on my way in my new 2016 Ford Focus (the car I couldn't afford in 2012)! I am very impressed with the effort Ford has put into making sure the deal fit me personally! Thanks for improving business practices all around! I will continue to buy from Randy. More

Report | Print

Awesome, outstanding, all around great people Thank you John Lange for going above and beyond in helping with my mother's new car purchase! Thank you Sarah Streeter for making the paper work and Thank you John Lange for going above and beyond in helping with my mother's new car purchase! Thank you Sarah Streeter for making the paper work and breeze. We recommend John and the Joe Machens team 100% More

Report | Print

Disappointing Dealership We spent approximately 6 months looking for a used vehicle that fit our needs at locations all over our state. A vehicle that fit what we needed came We spent approximately 6 months looking for a used vehicle that fit our needs at locations all over our state. A vehicle that fit what we needed came available at Joe Machens Capital City. The sales representative we worked with was great (Devon Henry)! Unfortunately, the 2014 Pathfinder we purchased was not sent through ANY sort of check system as within two weeks of ownership, it was being towed from our driveway as it needed a new transmission. The whole process of getting it repaired, securing a loaner car during the repairs, and then what followed with dealing with the dealership that sold us the vehicle (Joe Machens Capital City) was absolutely and utterly disappointing. When we expressed our concerns with the vehicle and keeping it, we were told they would work with us in finding a replacement vehicle if we chose to do that. Back to square one of what we had spent 6 months doing...searching for a vehicle.....again. The process of replacing the lemon vehicle they sold us was to be a basic trade in. No...not convenient at all. We told the dealership to find us a replacement any way as we were no longer comfortable in this vehicle that left us stranded with needing a NEW TRANSMISSION at only 48,000 miles and that had a $29,000 price tag. I have saved the emails....we were told they were going to find us what we needed (I sent an itemized list of what we wanted in a vehicle...a simple internet search would have found what we needed within a few MINUTES!) It's been one month today....we haven't heard ONE WORD from the dealership that gave us nothing but words, a $29,000 vehicle that needed a new transmission and has us concerned we will be stranded on the side of the road....again.... DO NOT PURCHASE FROM THIS DEALERSHIP. Their definition of customer service is dismal. Once the sale is made, they are done with you. We are the proof of this. When a customer expresses their level of dissatisfaction to the point we did, SOMETHING should be done to take care of them. NOT at Joe Machens Capital City. More

Report | Print

Love our Fords Another great experience buying our 10th Ford vehicle at Joe Machens Capital City Ford. Thanks to the awesome staff and my favorite salesman! Go MIZZO Another great experience buying our 10th Ford vehicle at Joe Machens Capital City Ford. Thanks to the awesome staff and my favorite salesman! Go MIZZOU More

Report | Print

Excellent dealership My salesperson, Judy, was excellent with explaining the operation of all equipment on the truck I purchased. Terry Bradshaw was very thorough with My salesperson, Judy, was excellent with explaining the operation of all equipment on the truck I purchased. Terry Bradshaw was very thorough with all the finance procedures. In addition Tom Stegman, General Manager, was most helpful in overall coordination of my truck purchase. More

Report | Print

My wonderful new MKC! I cannot say enough good things about my new car buying experience! Tom Stegeman was uber-patient in answering my questions and finding the perfect M I cannot say enough good things about my new car buying experience! Tom Stegeman was uber-patient in answering my questions and finding the perfect MKC with everything I wanted. And, Judy Obermeyer -- well she really knows her stuff! There isn't a button, switch or touchscreen spot she doesn't know backwards and forwards ... and she was able to walk me through them all, making sure I "got it". Plus, she made sure I knew she would be there for me anytime if I ever forget or think of a question even months or years from now Matt Wilde was efficient, professional and had the paperwork details ready in no time at all. Finally, a shout out to Chris Ehase for just checking in to be sure everything was going "just right". It was! Thanks All! More

Report | Print

Great experience This is second vehicle I got from Brad Bartlett and Tom Stegeman and was a great service. Ford makes a great product! I will visit again and buy fro This is second vehicle I got from Brad Bartlett and Tom Stegeman and was a great service. Ford makes a great product! I will visit again and buy from Brad! More

Report | Print

Great Experience I came in expecting to not get anywhere, but left very happy! Brad, Bryan, and Tom were all extremely helpful. Everyone was very friendly and made sur I came in expecting to not get anywhere, but left very happy! Brad, Bryan, and Tom were all extremely helpful. Everyone was very friendly and made sure I had what I needed. More

Report | Print