Tom Vick | Page 3
Service Advisor
South Oak Jeep Dodge Ram Chrysler
4550 W. Lincoln Hwy
Matteson, IL 60443
91 Reviews
Write a Review91 Reviews of Tom Vick
March 29, 2019
Excellent Great customer service! I was updated on my vehicle's progress while I waited, which was great. Service was provided in a timely manner. Overall exp Great customer service! I was updated on my vehicle's progress while I waited, which was great. Service was provided in a timely manner. Overall experience was good. More
March 29, 2019
Worth the wait I made an appointment and my car was fixed. Not in the time frame i wanted but the wait was worth it. GREAT JOB. I was very satisfied. If your loc I made an appointment and my car was fixed. Not in the time frame i wanted but the wait was worth it. GREAT JOB. I was very satisfied. If your location was closer to my home i would bring my car to you all the time. More
March 28, 2019
Car wash I think when someone spends $1700.00 to have their car fixed, the least you can do is wash it. Its the little things that can make a big difference I think when someone spends $1700.00 to have their car fixed, the least you can do is wash it. Its the little things that can make a big difference More
Other Employees Tagged: Amy Henderson
March 25, 2019
Outstanding Sevice I must say Bobby, Ryan, Tom are outstanding! An absolute pleasure to deal with and they represent your organization in the most customer service po I must say Bobby, Ryan, Tom are outstanding! An absolute pleasure to deal with and they represent your organization in the most customer service positive way. Cannot stress enough their professional and friendly demeanor in explaining my options for purchasing my new 2019 Jeep Cherokee!! In reality the whole team was wonderful. Jim Costello also is incredible in his experience and customer service. I will recommend to everyone!! Thanks More
Other Employees Tagged: Mark Hester, Ryan Ganser , Bobby Weinert
March 19, 2019
Accommodated Service Need on Short Notice I had to bring my vehicle in on short notice and they got me in. Even though I had to leave my vehicle, they set me up with a loaner vehicle--same mak I had to bring my vehicle in on short notice and they got me in. Even though I had to leave my vehicle, they set me up with a loaner vehicle--same make/model as my vehicle)--which was such a relief, and so appreciated. More
March 13, 2019
Under promise, Over deliver The service department was neat and clean, always a good sign. When people care about their workspace it reflects pride. Everyone there was cordial The service department was neat and clean, always a good sign. When people care about their workspace it reflects pride. Everyone there was cordial and professional. But moreover, did the job on my car perfectly, and quicker than promised. Highly recommend. More
Other Employees Tagged: Jonathan Jeffries , Jamie Benck, Joe Bennish, Matt Ganser, Alexis Martinez, Rich Pitlock
March 13, 2019
Great I called on Saturday afternoon I brought my car in Monday morning and was repaired and ready to pick up by 4:00 Monday afternoon I called on Saturday afternoon I brought my car in Monday morning and was repaired and ready to pick up by 4:00 Monday afternoon More
Other Employees Tagged: Jamie Benck, Alexis Martinez
March 13, 2019
Great service experience! Service was done in a fast and timely manner! Every person in the service department is friendly and professional! Never have a problem with the servi Service was done in a fast and timely manner! Every person in the service department is friendly and professional! Never have a problem with the service department. More
Other Employees Tagged: Jonathan Jeffries , Jamie Benck, Joe Bennish, Matt Ganser, Alexis Martinez, Rich Pitlock
March 13, 2019
Service: Oil Change Very happy with the service department and the completion of an oil change in my Jeep. I took advantage of buying 2 oil changes, it’s a great deal! Very happy with the service department and the completion of an oil change in my Jeep. I took advantage of buying 2 oil changes, it’s a great deal! More
Other Employees Tagged: Korey Patrick
March 09, 2019
Very disappointed I'm hoping it was just a bad day and not the new norm. After bringing my vehicle in for and oil change, the safety inspection was marked completed b I'm hoping it was just a bad day and not the new norm. After bringing my vehicle in for and oil change, the safety inspection was marked completed but no report. Change oil alert still on after the oil change. Cashier staff did not know who the service manager was. So very disappointed More

