Tom Yerace | Page 3

Brandon was a cool salesman. Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me. The actual deal, trade value negotiation, interest rate offer, and sales tax part of signing the deal was filled with issues. Had an agreed trade in writing and then finance put a lessor amount, the GM did approve the higher trade as it was in writing. I provided my pre-approved interest rate with Bank of America and told finance if they couldn't match I would go through my bank to finance. They played around on the interest rate and finally came down to what my rate was. Finance forgot how to properly calculate the sales tax and while I was reviewing the loan docs/price sheet before signing I had to explain to finance the sales tax was $6,000 too high and they didn't factored in my trade value on the new vehicle. That got resolved before signing. I would say the process had issues along the way that are typical of dealerships in general. The sales tax issue is concerning that a finance department didn't catch it and I had to correct them. Shows incompetence on finance. Considering I had been dealing with this dealership for the last 14 months on warranty issues on the truck I was trading in, I would have liked to see more attention to detail on the process and the dealership. Going through the normal dealership back and forth on trade and financing was rather annoying as I told them upfront let's not play the normal back and forth, give me your best deal considering all the issues and lies over the last 14 months. I will never do business with Ganley again. They prioritize profit over customer service. More

by andysamuel18 Verified Customer Verified Customer

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Review of Ganley Ford Dealership and Body Shop I strongly recommend avoiding this dealership and its affiliated body shop. I had a Ford F-150 Raptor with factory paint defects that required warra strongly recommend avoiding this dealership and its affiliated body shop. I had a Ford F-150 Raptor with factory paint defects that required warranty repair. I initially began the process with Gillingham Ford in June 2024, where the service manager was transparent about their impending acquisition by Ganley and even warned me that the body shop Ganley used was not one he would recommend. Once Ganley took over, the service experience declined dramatically. My warranty claim was not approved until October 2024, after months of delays and repeated follow-ups on my part. Despite approval, the dealership pushed repairs into 2025, citing weather concerns. It wasn’t until April 2025—nearly a year after initiating the claim—that my truck finally went into the body shop. From the beginning, the repairs were mishandled. I had informed the dealership that my truck was fully ceramic coated, yet they failed to pass this on to the body shop. Predictably, the new paint failed almost immediately, peeling in the same areas as the original defects. Other issues included broken clips, poor panel fitment, sanding marks, and mismatched paint. When the vehicle was returned for correction, I was assured by the dealership that the body shop manager had reviewed and fixed the issues. In reality, the manager later admitted he had been on vacation, had not inspected the truck, and was never informed about the ceramic coating. He acknowledged that painting over the coating likely caused the recurring problems. The back-and-forth continued for months, with both the dealership and body shop blaming each other. Even Ken Ganley himself admitted in writing that each party was sticking to their own version of events, leaving me caught in the middle of a communication breakdown. My truck spent over 90 days at their body shop in 2025. When it was finally returned in September, the workmanship was unacceptable—dirt embedded under the paint, heavy sanding marks, scratches on every panel, and carelessness with the bed liner. At that point, the dealership offered either another repaint or a trade toward a new truck. Given the diminished value of a repeatedly repainted vehicle, I chose the trade. Even that process was unnecessarily adversarial—they attempted to reduce the agreed trade value, manipulate financing despite my preapproval, and overcharge me nearly $6,000 in taxes until I pointed out the error. Throughout this ordeal, I had hoped Ganley would take accountability, work with Ford on my behalf, or at least offer some form of good faith resolution. Instead, the focus seemed entirely on maximizing profit. The GM even dismissed my concerns by highlighting how much above MSRP they had been selling trucks to celebrity clients, rather than showing any willingness to support a loyal customer. In the end, I spent over 14 months fighting for a resolution, endured multiple failed repairs, and was left with the impression that customer service and accountability are simply not priorities for Ganley’s dealerships or body shops. Conclusion: My experience reflects a troubling lack of transparency, professionalism, and customer care. I would strongly caution anyone considering doing business with Ganley dealerships or their body shops. More

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Kristy is a true asset…. .you should be proud to have her ! From the moment I walked into the dealership, her warm welcome to her knowledge won me over. Hats off to you ….. .you should be proud to have her ! From the moment I walked into the dealership, her warm welcome to her knowledge won me over. Hats off to you ….. More

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Excellent Ford personnel with uncompromising standards. Tom treats guests with genuine concern to meet their needs. He is the reason we keep coming back to Ganley Ford again and again and again and send ou Tom treats guests with genuine concern to meet their needs. He is the reason we keep coming back to Ganley Ford again and again and again and send our friends and family, too. More

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All the staff at Ken Ganley Ford Parma were incredible to work with. My salesperson Pam Koglman was exception. John Ruper was also wonderful to work with. I can’t say enough wonderful things about my car work with. My salesperson Pam Koglman was exception. John Ruper was also wonderful to work with. I can’t say enough wonderful things about my car shopping experience with Pam, John and all the crew at Ken Ganley Ford Parma. And thank you so much Tom :) More

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I’ve been buying my cars from Ganley for many years. Pam Koglman has always taken great care of me. Signing the papers with Tracy Sapienza is always a breeze. Thank you, Pam, Tracy, Tom, and everyone a Pam Koglman has always taken great care of me. Signing the papers with Tracy Sapienza is always a breeze. Thank you, Pam, Tracy, Tom, and everyone at Ganley Ford! Love my new car! More

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Dylan is an absolute super ambassador and professional service advisor who makes getting service a breeze. His explanation of the work to be done, timeframe, and overall coordination is on point. He service advisor who makes getting service a breeze. His explanation of the work to be done, timeframe, and overall coordination is on point. He epitomizes superior customer service. A dealership is measured by its Service Department and this one fires on all cylinders because of the staff. Everyone is helpful, professional, and friendly. Ken Ganley Ford is a terrific dealership that cares about its customers and delivers a terrific customer experience. Aces! More

by hapretel Verified Customer Verified Customer

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I had the best car buying experience here! Pam, Nick and Tom were so knowledgeable and helpful, and shared in my excitement of my new car. Pam, Nick and Tom were so knowledgeable and helpful, and shared in my excitement of my new car. More

by KITHARDING Verified Customer Verified Customer

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The GM Tom has always treated me well, and since they've moved to Parma, I have had the pleasure of dealing with Dylan in service. He is great, explains everything, and made me comfortable. I have always b moved to Parma, I have had the pleasure of dealing with Dylan in service. He is great, explains everything, and made me comfortable. I have always bought vehicles, and had them serviced thru this dealership, and will continue to do so. Mostly due to the great customer service I received from Dylan. More

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Thank you Ashley and team for all the hard work into getting my car fixed I appreciate all the hard work and effort put in to make me happy again ❣️ getting my car fixed I appreciate all the hard work and effort put in to make me happy again ❣️ More

by cruiz8882 Verified Customer Verified Customer

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