Tomas Gates
Tomas Gates at Gates GMC Nissan

Tomas Gates | Page 11

Executive Manager

Gates GMC Nissan

143 Boston Post Road
North Windham, CT 06256

Contact Me
4.9
533 Reviews

Dealership Experience

15 yrs, 2 mos

4.9

533 Reviews

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533 Reviews of Tomas Gates

July 24, 2022

Dealership Rating
Employee Rating

Brian was amazing! He was thorough in helping us find what we want, consistent and beyond friendly. We purchased the first car he showed us because it met all the needs More

by evelynanderson1218
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Messier , Adam Jackman, Brian McKeown

July 22, 2022

Dealership Rating
Employee Rating

Was a a WAY better experience then Manchester City. ..OR Ray Sheraphin I have ya a A! More

by mikecsiki22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Truax, Ralph Clement

July 18, 2022

Dealership Rating
Employee Rating

Our Saleman Devon was just wonderful! He was informed and helpful all the way through process. I can't express how much I appreciated the great customer service and care he put into this More

by clairebeans007
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Messier , Devin Pannone

Jul 18, 2022

clairebeans007 responded

Thank you all for your help.

July 17, 2022

Dealership Rating
Employee Rating

Very excellent service from the initial meeting of the sales person, Brian, do the final signatures More

by linda.neelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 30, 2022

Dealership Rating
Employee Rating

He asked what I wanted and kept trying to find the car that I could afford. He made sure that my car was in great shape before I picked it up. He helped me get all of the necessary paperwork to do the sal More

by new+town1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Truax , Brian McKeown

June 29, 2022

Dealership Rating
Employee Rating

Got a great used 2017 gmc elevation from an absolutely outstanding young man named Devin Pannone More

by JHaney
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Truax, Mark Miner , Brian McKeown, Devin Pannone

June 28, 2022

Dealership Rating
Employee Rating

.The sales Rep Brian McKeown was friendly and knowledgable.He found the car I wanted and delivered. Everyone at Gates worked hard and made this a great experience. I would highly recommend Gates More

by Mike C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Truax, Chris Messier , Brian McKeown

June 28, 2022

Dealership Rating
Employee Rating

My wife and I have purchased many cars over the years this was by far the best process we've ever gone through buying a car. Martin was a class act from start to finish and we'll definitely be going back More

by calebneves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Martin Quinones

June 24, 2022

Dealership Rating
Employee Rating

Issues with communication - never did we received an apology, and the effort to rectify was unreasonable and one-sided. More

by jpozer99
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Truax, Nick Florentino

Jun 28, 2022

Gates GMC Nissan responded

Hello Jill, Again we are sorry for the miscommunication between all parties, We worked hard to get the best rate for you and your husband possible. The rate your husband was approved for was slightly higher as discussed than the rate you qualified for together. We gave you and your husband the option of coming back to resign the next day with you on the loan which was also communicated via text message. You messaged back requesting us to leave it the way it was. We have tried to call and email you but have not heard back from you. We would love to set up a phone call with all parties to talk about it. Please reach out to Tomas Gates when you can 860-456-0055.

Jun 29, 2022

jpozer99 responded

Tom- we don't have anything further to discuss. We were unhappy with our experience, and how things were handled. We never received an apology - there is no again. Your option of having us return to the dealership within 3 hours when we work during normal business hours and live over an hour away was not reasonable nor worth the aggravation.

June 08, 2022

Dealership Rating
Employee Rating

Great experience great sales staff have brought there many times threw over 20 years also have had a great experience!! More

by Loulepine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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