Tomas Gates
Tomas Gates at Gates GMC Nissan

Tomas Gates | Page 17

Executive Manager

Gates GMC Nissan

143 Boston Post Road
North Windham, CT 06256

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4.9
533 Reviews

Dealership Experience

15 yrs, 2 mos

4.9

533 Reviews

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533 Reviews of Tomas Gates

April 24, 2021

Dealership Rating
Employee Rating

Absolutely amazing! From the moment walked we were treated like gold. JP was so wonderful. The finance guys went above and beyond. Even the simple gesture of water bottles. It’s the little things that More

by Amy&AndrewF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Messier , J P

April 09, 2021

Dealership Rating
Employee Rating

Martin was a great no pressure sales person. He was the reason I went to gates instead of several other GMC dealers I looked at More

by Johnf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Martin Quinones

April 07, 2021

Dealership Rating
Employee Rating

I contacted Gates to help me get into a newer car since I was having so many issues with a used car I had purchased about a year ago. Kyle was the first person I interacted with and was professional, knowled More

by sjohnson6601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Truax, Paul Bacon , Kyle Johnson

March 26, 2021

Dealership Rating
Employee Rating

My sales guy and finance done an amazing job. They worked their butts off to get me a deal done. Totally in love with it. More

by gatorcampbell2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Truax , Kyle Johnson

February 21, 2021

Dealership Rating
Employee Rating

I have been buying vehicles from Paul Bacon at the Gates GMC BUICK NISSAN dealership in Windham, CT. Since 2010 they have never let me down. They stand behind what they sell and service. They say what they More

by FRANCIS Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Lapierre, Paul Bacon, Tom Pearson, Chris Messier, Aaron Tumel , All the people here make you feel right at home it is a family atmosphere

January 19, 2021

Dealership Rating
Employee Rating

Stopped in for a used truck and ended u with a brand new 2021 GMC. Was a hassle free no pressure buying experience. I will be back for my next purchase More

by davidgokey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: J P

January 13, 2021

Dealership Rating
Employee Rating

I had the pleasure to deal with Paul at gates and he was awsome. Answered all my questions and made the process quick and painless which isn’t always the case when buying a vehicle. It’s my second vehicle t More

by bpalumbo159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Bacon, Chris Messier

December 29, 2020

Dealership Rating
Employee Rating

I had a great experience with Veronica. I had a unique situation and they were very willing to work with me to get the truck off my dreams. The entire staff was very welcoming and helpful. Would highly re More

by megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Messier , Veronica Greene

December 24, 2020

Dealership Rating
Employee Rating

I would like to update my horrible experience with the worst dealer in the country gates. After buying a loaded Denali truck at full msrp and the dealer dragged it's feet getting the truck paperwork done More

by Tom.indge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Reddy

Dec 28, 2020

Gates GMC Nissan responded

Tom we would love to have made this a better experience for you. This vehicle was found for you in Pennsylvania and it took longer than expected. Due to Covid we have to drop off the registration paperwork to Mass DMV then pick it up after its completed. We got this done for you as quickly as possible. We also delivered the truck to you in Mass during a snowstorm to try to keep you happy. We strive to earn a customer for life and we hope you will utilize the free maintenance that came with your new truck so we can show you.

Dec 30, 2020

Tom.indge responded

That is grossly incorrect. The reason it took longer was you guys didn't go get the truck. Covid had nothing to do with my insurance company contacting you 5 different times on 4 different days asking for the information to fill out the form needed to get the plate and never getting a answer. So even after I requested to be included on ALL emails with my insurance company because I was going to put a end to the finger pointing of someone not doing something. Very next email was either not sent or I was removed from the cc list. The sales Manager Tomas Gates is a joke he made no efforts to help he in fact threatened that if I did not say I was "happy" he was going to cancel the order and refuse to give me my truck that we had a contract on. I had a deposit on the truck. Due to the time restraints of needing to purchase before the end of the year as a company vehicle I had to tell mr. Gates "okay sir I am happy" despite what I really wanted to say. delivered during a snow storm???? FALSE you delivered BEFORE the snow storm stop with the lies. Zero snow had fallen and the ground was dry.... Then in true Gates fashion someone Lost my second key yet nobody wanted to tell me. So next best move send the runner and make him be the bad guy............ absolutely pathetic. When the truck was on the way they said they went to the parts department to get me a "gift" for all the trouble. That gift was a disposable water and cheesy Taiwan made lunch pail that I tossed the trash. I laughed when I saw the "gift" Next let's cover the "free" maintenance........ so Gates offers 4 free oil changes and a car wash included which will take a min of 1 hr to perform. I live like 70 miles and it is a solid 1 hr 30-40 minutes each way assuming I don't hit traffic. I explained to Gates I am not going to waste 5 hours for a oil change my entire day will be shot. In the beginning when they dropped the ball on all sorts of stuff I asked for them to toss in some floor mats that are 200 dollars and was told no. I asked several other times for the floor mats as a offering for their shortcomings and always told no. then when presented with this 400 dollar oil change I asked to trade the 400 worth of oil changes for some 200 dollar floor mats and again told no. I even asked for the floor mats at dealer cost and still told no LOL!!! This was a blatant case of arrogance by the entire Gates crew nobody gives a hoot. Nobody has reached out to correct anything they still have not sent me a check for the lost key that I had to go buy at a local dealer. After getting zero response from them on the key reimbursement I filed a complaint with General Motors and soon after filling the complaint I was told they would send a check for the key. You literally need to get GM involved to get these clowns to help out. This truck after all the fees and tax was just shy of $79,000. and I received a GM employee discount from GM for the month of Dec all customers get this and a additional thousand dollars off for being a Costco member. Essentially a full MSRP purchase and Tom Gates had the nerve to tell me he isn't making any money on this deal. Mr. Gates you are full of it and a LIAR!!!! absolute joke I hope GM holds you guys accountable for your pitiful performance. I WILL NEVER BE BACK AND I WILL TELL EVERYONE NEVER SHOP AT GATES. still waiting for the check for the keys. I was not only paying full price I was treated like dirt, threatened by the sales manager and then they lost my key and came close to refusing to pay for it till I got GM involved.

December 22, 2020

Dealership Rating
Employee Rating

The staff at Gates make you feel like family. This is the 4th car I’ve bought from them. They always give a fair deal and are easy to work with. More

by AnnieO218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Messier, Jeana Zajaczkowski , J P

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