Tommy Farruggio | Page 14

Excellent sales and customer service Everyone was very helpful knowledgeable and service was great. Transitioning into the new car was very easy I would recommend family and friends to th Everyone was very helpful knowledgeable and service was great. Transitioning into the new car was very easy I would recommend family and friends to this dealership everyone there was absolutely wonderful More

by BEAMVICKY Verified Customer Verified Customer

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Going the extra mile to complete the sale John Copeland went the extra mile to put a smile on this sale. The explorer had several issues that were discovered after the sale was completed and n John Copeland went the extra mile to put a smile on this sale. The explorer had several issues that were discovered after the sale was completed and not really Fermans responsibility, but John sought out the proper fellow employee to make all issues disappear. One very happy customer. More

by WRR49 Verified Customer Verified Customer

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Buying from Ferman again I have purchased over 10 vehicles from Ferman using my friend salesman Frank Iarrobino. All have been pleasant dealings and good results for my car se I have purchased over 10 vehicles from Ferman using my friend salesman Frank Iarrobino. All have been pleasant dealings and good results for my car search. More

by PERCAPBOB Verified Customer Verified Customer

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Had an oil change and tire rotation. Quick and courteous service. Got my car in and out in a timely fashion especially for being really busy. They recommended a service that was cost effe Quick and courteous service. Got my car in and out in a timely fashion especially for being really busy. They recommended a service that was cost effective for me and accomplished what I wanted it to. More

by MMCCALLUM10 Verified Customer Verified Customer

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Chevy 2018 Awesome service. Mr Thorpe was very courteous,helpful. He listen and make sure i got the color and features i wanted in my new car. Awesome service. Mr Thorpe was very courteous,helpful. He listen and make sure i got the color and features i wanted in my new car. More

by LAURETTELAL Verified Customer Verified Customer

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Service Great service. Manny Robles keep me informed. Everything went great. No issues. They had my car done in a timely manner. Great drop ferman service Great service. Manny Robles keep me informed. Everything went great. No issues. They had my car done in a timely manner. Great drop ferman service More

by BRABEAU0 Verified Customer Verified Customer

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Created Problems I didn’t have before So prior to coming for a standard oil change, my SVC tire monitor worked fine. Never messed up. My front tires were older but I just replaced the brak So prior to coming for a standard oil change, my SVC tire monitor worked fine. Never messed up. My front tires were older but I just replaced the brakes. The back tires were newer. I mentioned this information & that I planned on putting my back tires in the front & front to back prior to the oil change (in hopes that they would not upsell me on anything-which happens a lot as a younger female at a car dealership). During the oil change the guy comes in & gives me a list of stuff that needs done-recalls, etc. He mentions that the front right tire monitor is not reading-which was weird because it was prior to visiting. I leave the store. When I get home I noticed they switched my back tires to my front for me-which at the time I appreciated. Next morning/next time I start my car-none of my tire monitors are reading, the SVC tire monitor light comes on. He says bring it by when I get back into town but when I ask the day I get back if I can bring it by I get no reply. Left an honest review on google, the manager replies & tells me to email them. I do & still haven’t received a reply in over 2 weeks. On the interstate it feels as though my steering wheel now wobbles at speeds above 60 mph. Before this oil change my car was fine. While the one star is for the problems I now have with my car, the man who helped me Merrick was very nice & I don’t have any problems with him. I can’t check his name below because I don’t see it. More

by destinyleigh1 Verified Customer Verified Customer

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The company must provide customer service traning to all of If you can be honest this place is very far from the good predicate about customer service. Almost all employees who exist both in the office and the If you can be honest this place is very far from the good predicate about customer service. Almost all employees who exist both in the office and the field is very unconcern with customer satisfaction. They seem indifferent and do not want to give the best to the customer. not friendly, I have to be forced to come to this place for my car service because I've already bought a car in this place, to get free service facility and change the oil More

by yoyowalandouw Verified Customer Verified Customer

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New car purchase I arrived at Ferman Chevy and was greeted by William Z. He was polite and courteous. I told him what I was there to buy and we started the process rig I arrived at Ferman Chevy and was greeted by William Z. He was polite and courteous. I told him what I was there to buy and we started the process right away. Within a couple hours I was signing paperwork with payment I wanted and a smile on my face. William did a great job getting me what I needed. I will definitely purchase a future vehicle from ferman Chevy. More

by GERENA.STEVEN Verified Customer Verified Customer

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Got the deal done I told the salesman Rich Rizzo what I was looking for. I told him what I wanted to pay. Rick worked with my trade in and the price to get the deal d I told the salesman Rich Rizzo what I was looking for. I told him what I wanted to pay. Rick worked with my trade in and the price to get the deal done!! Great experience More

by LEIGHSTEVENS0717 Verified Customer Verified Customer

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