Tommy Mackey

Good service. Great staff. Courteous and informative. Great service overall. Good for the community. Thank you! Great staff. Courteous and informative. Great service overall. Good for the community. Thank you! More

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Tom was able to get my car right in for an oil change. It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed c It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed car services. More

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Wish I could leave a 0. Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3 Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3)$100 deductible, not 0 as he told me. 4) Lied about getting free oil changes as long as I own the vehicle, there are none. 5) Protection plan that he sold me for $1500 does not cover scratches, he told me it did. 6)Promised me all weather floor mats. I've had the car 3 months and had to go there in person and talk to General Sales Manager Don Boros for them to be ordered (he never returned my voucemail). Finance: Andrew Munson 1) Didn't give me copies of financial paperwork. 2) Didn't give me a copy of my warranty. Service: Bill Parks 1) Very rude to customers 2) Does not call you about your vehicle, you have to call him. My car was there for 2 months waiting on a transmission. He told me: "What was I supposed to do? Call you everyday and tell you the transmission was not in?" They lie, cheat and steal from you! That should be there slogan! More

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Excellent service, excellent staff. the service manager is always friendly and helpful my car was repaired very well the service manager is always friendly and helpful my car was repaired very well More

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Everyone was helpful and pleasant. They were knowledgeable of the problem and efficient on resolution. They were knowledgeable of the problem and efficient on resolution. More

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My advisor and all the staff was friendly and my service was completed fairly quick, was completed fairly quick, More

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I made an appointment for service and they honor the appointment. It was real fast for an oil change. They were nice and professional. appointment. It was real fast for an oil change. They were nice and professional. More

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Their customer service was excellent. They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you More

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Wish I could leave a 0. Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3 Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3)$100 deductible, not 0 as he told me. 4) Lied about getting free oil changes as long as I own the vehicle, there are none. 5) Protection plan that he sold me for $1500 does not cover scratches, he told me it did. 6)Promised me all weather floor mats. I've had the car 3 months and had to go there in person and talk to General Sales Manager Don Boros for them to be ordered (he never returned my voucemail). Finance: Andrew Munson 1) Didn't give me copies of financial paperwork. 2) Didn't give me a copy of my warranty. Service: Bill Parks 1) Very rude to customers 2) Does not call you about your vehicle, you have to call him. My car was there for 2 months waiting on a transmission. He told me: "What was I supposed to do? Call you everyday and tell you the transmission was not in?" They lie, cheat and steal from you! That should be their slogan! More

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