Tommy Mackey
Tommy Mackey at Napleton Ford of Oak Lawn

Tommy Mackey

Service Manager

Napleton Ford of Oak Lawn

6100 W 95th St
Oak Lawn, IL 60453

4.8
57 Reviews
4.8

57 Reviews

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Dealership Experience

1 yr

57 Reviews of Tommy Mackey

February 13, 2026

Dealership Rating
Employee Rating

Tommy Mackey did an outstanding job ! !! Explain what I need and about the recall and the service what they will be doing and how long it will take I was very impressed pleased More

by leola watkins newsome
Service Price Transparency
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Recommend Dealer
Yes

February 12, 2026

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Service was great. Staff at the service departmentwas very helpful. They did a great job. More

by jorgemarin7881
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

February 12, 2026

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Went in there and waited for 1 hour without anyone acknowledging me or saying anything to me More

by ovmalik
Service Price Transparency
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Service Communication
Recommend Dealer
No

February 08, 2026

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Employee Rating

Tommy was great and I felt like he really wanted the best for my vehicle! The waiting area was also very nice and comfortable while I waited for service. More

by faustinewalcott
Recommend Dealer
Yes

February 05, 2026

Dealership Rating
Employee Rating

Didn’t fix my side door and my ladder went missing on my work truck. More

by eric.monroy
Service Price Transparency
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Recommend Dealer
No

February 01, 2026

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I liked the way they were very courteous, attended me fast, Hope to see you on the next Oil change. Thanks More

by silverio.espinoza6973
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Recommend Dealer
Yes

Other Employees Tagged: Timothy Harris

January 29, 2026

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Ray Brown is the best! He's gentle, yet firm and is magical with a lube job. More

by GMoney
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Recommend Dealer
Yes

Other Employees Tagged: Ray Brown

January 23, 2026

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I had to create a last minute appointment due to my battery needing to be replaced before the negative temperatures hit. I was not able to go so my mom took the vehicle in for me. She was super happy w More

by joshuadom26
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

January 18, 2026

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Everyone was very friendly. It was quick. They informed me before and after what was done also how many visits I have left. Thank you to all who helped me More

by dorenestefaniuk
Service Price Transparency
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Recommend Dealer
Yes

January 10, 2026

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Employee Rating

Fantastic service! I will always go back for all my vehicles needs. The environment is great and they really care about you as a customer. More

by hollywoodjohnnyp
Service Price Transparency
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Recommend Dealer
Yes
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