Tommy Mackey
Tommy Mackey at Napleton Ford of Oak Lawn

Tommy Mackey | Page 5

Service Manager

Napleton Ford of Oak Lawn

6100 W 95th St
Oak Lawn, IL 60453

4.8
102 Reviews
4.8

102 Reviews

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Dealership Experience

1 yr, 6 mos

102 Reviews of Tommy Mackey

February 26, 2026

Dealership Rating
Employee Rating

It’s the best dealer ever the best people the best Customer Service the best team More

by nasman5465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 25, 2026

Dealership Rating
Employee Rating

They got me in same day and the work was done in a timely manner More

by TOMHAROLD_EPPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 23, 2026

Dealership Rating
Employee Rating

I received awesome customer service from service department, especially Kathy, Tommy and Bill Parks. Bought my car 16 years ago from this dealership and have never been disappointed. More

by Ajs544s
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Parks , Kathy, not sure last name

February 21, 2026

Dealership Rating
Employee Rating

Service manager Tommy Mackey went above and beyond without being asked, fixed well more than the vehicle was brought in for. More

by Dsnicholaou
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

February 20, 2026

Dealership Rating
Employee Rating

Great to know that you care Kathy is a great person very nice you need more people like her More

by brainolivares4
Recommend Dealer
Yes

February 13, 2026

Dealership Rating
Employee Rating

Tommy Mackey did an outstanding job ! !! Explain what I need and about the recall and the service what they will be doing and how long it will take I was very impressed pleased More

by leola watkins newsome
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

February 12, 2026

Dealership Rating
Employee Rating

Service was great. Staff at the service departmentwas very helpful. They did a great job. More

by jorgemarin7881
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

February 12, 2026

Dealership Rating
Employee Rating

Went in there and waited for 1 hour without anyone acknowledging me or saying anything to me More

by ovmalik
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

February 08, 2026

Dealership Rating
Employee Rating

Tommy was great and I felt like he really wanted the best for my vehicle! The waiting area was also very nice and comfortable while I waited for service. More

by faustinewalcott
Recommend Dealer
Yes

February 05, 2026

Dealership Rating
Employee Rating

Didn’t fix my side door and my ladder went missing on my work truck. More

by eric.monroy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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