Tommy Mackey | Page 4

The dealership was very clean. Everyone at the dealership was very friendly. Definitely a five star experience. Everyone at the dealership was very friendly. Definitely a five star experience. More

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Great service but takes time to get your car back to you. Good communication and the service manager is great. Good communication and the service manager is great. More

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Very helpful people very courteous friendly knew the answers about everything I asked I took care of my vehicle the right way and no issues at all answers about everything I asked I took care of my vehicle the right way and no issues at all More

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Have Friendly people, clean dealership, nice people to do business with. I would buy another car from here. business with. I would buy another car from here. More

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First time here for service. Westfield in Countryside wasn’t answering phones. Recall on 2019 Explorer was the reason. 1 call, had a date to bring it in, was told unable to bring Westfield in Countryside wasn’t answering phones. Recall on 2019 Explorer was the reason. 1 call, had a date to bring it in, was told unable to bring me back to house due to it being beyond 5 mile limit, service advisor handled it and provided a ride. When vehicle was ready, shuttle drivers very busy, service advisor again handled it, contacted and dealership paid for Uber ride back. Very professional service, would consider here for a future purchase based on how well the service was handled. More

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I found the staff to be friendly, accommodating, helpful and courteous. The experience was better than expected. and courteous. The experience was better than expected. More

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A great experience with Napleton Oak Lawn good service representative that explained everything and explained future needs! representative that explained everything and explained future needs! More

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Always great staff and service. From the service advisor to the techs. Got service done in a timely fashion. From the service advisor to the techs. Got service done in a timely fashion. More

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Hello, I’ve own Fords for over 40 years and 2 of them were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was to were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was told that tech wouldn’t be able to diagnose the problem till next day. I received a call at 12:30 am that day with an estimate of $5600. I was informed that entire sunroof needed to be replaced excluding the glass. The arms, track, cables, frame and motor were to all be replaced. I declined the repair and picked it up that afternoon at 3:00pm. before I left dealer ship my wife noticed that the rubber thing (concertina blind) was ripped. The service manager did check inventory and gave me the replacement part to have sunroof repair shop replace? Well that shop did replace it. and repair the broken arm( according to them a very common issue). The diagnosis and repair was done in a 4 hour period of time, Also for a cost of $795. A huge difference in repair costs a long with a huge trust issue with Napleton ford. Thanks Robert Marcowka More

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They were polite and welcoming. My car was done promptly. Everyone was so professional Service with a smile My car was done promptly. Everyone was so professional Service with a smile More

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