Toni Jones

I’ve been to two different Mercedes dealerships in north Houston. Mercedes-Benz of The Woodlands was by far the better experience. I chose to buy and have my car serviced here for the fact that customer service is top notch, the dealership is very organized, and the experience is seamless.

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Due to Hurricane Harvey, my vehicle was totaled. I conducted a search for a similar car and located one at MBOTW. The vehicle was actually better than the one I owned. I made one phone call, arrived to the dealer to sign paperwork, and left with a BETTER vehicle. The entire process was stress free. Awesome customer service from Toni J. Sales tag team of Katelyn H. and Anthony S. was fantastic. Arturo G. of finance did not exceed my budget or attempt to sell me something.

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Great experience starting with walking in the front door! Everyone made us feel welcome and that we were important. Our sales person Alex took the time immediately to understand our wants and needs. He was very knowledgeable about all the vehicles and drove us around in the AC (thank goodness) until we found the vehicle that matched our needs. When it came time to negotiate price there wasn't the pressure, hassle, or confusion that you experience at most dealers. Everything was transparent and up front. Very pleased with the deal! When it came to the finance portion of the deal, Paula was outstanding! She was very thorough and made sure we understood everything, while not being pushy over dealer add-on's like most places. Best experience with finance I've had over the years of buying cars! The facility is top notch! Beautiful layout and amenities to make the customer comfortable. Look forward to a long relationship with this dealer!

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