Tony Martinez | Page 3

My service advisor at Williamson Cadillac, Tony Martinez, is friendly, professional and takes great care of my cars which is why I only buy cars from this dealer. It’s a joy to get my cars serviced at Willi is friendly, professional and takes great care of my cars which is why I only buy cars from this dealer. It’s a joy to get my cars serviced at Williamson Cadillac and know they are well maintained. More

by LYNNMWHITE Verified Customer Verified Customer

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Service was great as usual. Main reason me and my family only buy from Williamson. Main reason me and my family only buy from Williamson. More

by RICHARD95 Verified Customer Verified Customer

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Amazing service and amazing staff my go to for all my service needs. They always go above and beyond like no other dealership. service needs. They always go above and beyond like no other dealership. More

by mikev11 Verified Customer Verified Customer

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Excellent and very kind Extreme professionalism and fast response to every phone call Im very pleased response to every phone call Im very pleased More

by ELOYPADRON67 Verified Customer Verified Customer

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All went well service was good. As well as communication was pleased with the outcome As well as communication was pleased with the outcome More

by jamestthomas47 Verified Customer Verified Customer

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Excellent customer service,, clean organized facility, and lots of attentiveness during my visit. Kudos to Service advisor Tony Martinez who thou explained what will be done to my vehicle. and lots of attentiveness during my visit. Kudos to Service advisor Tony Martinez who thou explained what will be done to my vehicle. More

by Arnulfothompson62 Verified Customer Verified Customer

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Tony Martinez took care of my recall work and oil change service on my two vehicles. service on my two vehicles. More

by ARTURO_VAZQUEZ Verified Customer Verified Customer

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I am very disappointed with Williamson Cadillac because the service has been inconsistent and confusing. Each mechanic gives me a different explanation about what is wrong with my car—one says there is an the service has been inconsistent and confusing. Each mechanic gives me a different explanation about what is wrong with my car—one says there is an issue, another says there isn’t—and in the end nothing gets fixed. On Nov 13, 2025, I arrived late and my usual service advisor, Antonio Martínez, had already left, so Stephanie Reyno took over even though she knew I already had an assigned advisor. She also used a diagnosis that I believed was incorrect, and I told her four different times that it did not match the issue I had just explained to her. I even met with the service manager, Rolando, and requested two separate work orders to avoid further confusion. On Nov 24, 2025, Stephanie Reyno called me and told me to pick up my car, saying it was “ready.” But that was not true. The mechanic had only worked on the work order that required me to pay, and for the other work order—the one that should have been covered under the warranty—the mechanic claimed there was nothing wrong with the car. Because of this, they put me in a situation where the only reason they wanted me at the dealer was so I could pay $1,812.70. After I paid the $1,812.70, I drove my car with one of the dealer’s mechanics, and he clearly felt the vibration and the other issues I had been requesting to have fixed. Because of that, I had to leave my car at the dealer again. Today, Dec 04, 2025, the dealer called me and said that my car is “ready” again, and that they found nothing wrong with it. I asked them whether the mechanic who rode with me on Nov 24, 2025 had evaluated the car or left any notes, because he is proof that something is actually wrong. My car has been at the dealer since Nov 13, 2025, and despite all this time, it feels like they still haven’t done anything to truly address the problems. There was also a previous service where a mechanic worked on something involving all four windows, and after that visit I noticed several areas on the body of my car that looked bent, which was very upsetting. Overall, I am very disappointed with Williamson Cadillac and with some of their employees, and I’m also frustrated with Cadillac itself because my car has been taken to the dealer multiple times and the problems continue. More

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Shop is. Dry well maintain and I have taken all my cars to get service done here Dry well maintain and I have taken all my cars to get service done here More

by mikey23tam Verified Customer Verified Customer

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Great customer service! Tony Martinez is a caring, friendly and a very professional service representative. I am very satisfied with the repairs performed on my XT6 2025. Tony Martinez is a caring, friendly and a very professional service representative. I am very satisfied with the repairs performed on my XT6 2025. More

by Eduardo Fuentes Verified Customer Verified Customer

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