Tony Pagano
Tony Pagano at Plaza Cadillac
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Tony Pagano | Page 4

General Sales Manager

Plaza Cadillac

8893 US-441
Leesburg, FL 34788

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4.5
118 Reviews
4.5

118 Reviews

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118 Reviews of Tony Pagano

February 09, 2023

Dealership Rating
Employee Rating

I bought my car here because of the professional correspondence I had with Robert Giovanetti. He explained to me all Ineeded to know before my purchase. More

by josephdigilio2141
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen, Robby Giovanetti , DAVID STONE

February 05, 2023

Dealership Rating
Employee Rating

Took to lone for a oil change my appointment was at 8:30 and I didn’t leave there until 11 o’clock More

by GRUMPY071942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 17, 2023

Dealership Rating
Employee Rating

Visit was okay and a little lacking on communication. Had an oil leak after the repair and found a loose oil filter that was leaking and lost two quarts of oil. I tighten the oil filter and it seems fine More

by Dalerduffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 17, 2023

Plaza Cadillac responded

Thank you for filling out survey and letting me know what happened. This is not something we take lightly and I will get to the bottom of it. Please except my appoligy and I will be intouch.

January 15, 2023

Dealership Rating
Employee Rating

We have owned five Cadillacs over the years and purchased two of them from Plaza. We have always been impressed with the quality of the product. However it is only surpassed by the quality of the service whi More

by BOBADAMCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harry in Service gets 5 stars for technical knowledge and sensitive customer service !!!

January 14, 2023

Dealership Rating
Employee Rating

The service is beyond excellent call very friendly, very informative always a pleasure to visit More

by jimmy121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 30, 2022

Dealership Rating
Employee Rating

I scheduled an appointment so I could wait on my vehicle by no choice. They did all the work within the prescribed time and did a great job at a very reasonable price. More

by JOHNFRANCISPERROTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robby Giovanetti

December 18, 2022

Dealership Rating
Employee Rating

A great dealership people are wonderful and a very clean place been going there for years thank you More

by MAREP1581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 04, 2022

Dealership Rating
Employee Rating

Salesman, Rick Jimenez, was very helpful Needed to come back to review all the features that swere different than my Lexus. More

by cyer1010
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen, Rick Jimenez

November 22, 2022

Dealership Rating
Employee Rating

Very professional and courteous and team was wonderful to work with. Will always use them More

by LMARTELLO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen, Jonathan Molzof , DAVID STONE

November 05, 2022

Dealership Rating
Employee Rating

Seat memory still does not work correctly. Intermittent failure of running boards remains irritating and dangerous. Sure wish someone cared. Unacceptable attitude and performance from “premiu More

by GJBRANIFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 08, 2022

Plaza Cadillac responded

Our apologies that your recent service wasn't satisfactory. Our Service Manager Patrick Bianchi will be in touch to discuss your concerns shortly.

Nov 10, 2022

Plaza Cadillac responded

We left a message for you and please call me back anytime. It looks like you brought vehicle in May for running boards intermittent issue and we check the module for codes and tested function at that time. We were unable to get to fail. This makes it hard to determine what may be causing problem. As for the remotes I see you brought it in May of 2021 and found an issue with the programing on #1 and #2 remotes. I don't see that you had us look at this again since. looking forward to discussing this and once again thanks again and we will be talking soon.

Nov 30, 2022

GJBRANIFF responded

Just for closure: I don't expect a response or even want one. I am moving on to other choices for Cadillac services. Wrapping up: 1. Steve called me while I was on vacation. I called back when I got in town and left a message. I know he is a very busy man and I am a low priority; he did not call back. Frankly, Patrick (Service Manager) off-loading his problems to staff does not seem genuinely responsive. 2. At the last visit, our Salesman, Rick, gave me a trick on dealing with the problem of "fobs and seats." Apparently, it is known you have a design software or hardware issue with no resolution. Rick's hint + Steve's hint last May has helped. I just acknowledge that the setting I prefer is not compatible with Cadillac design; so I just get in and adjust my seat ... every time. 3. The running board issue remains, I'll learn to live with it or find a service center that cares enough to solve the problem. Patrick, I followed up with you on 6/15 and 8/30 about this issue. Last status from you was on 6/15 where you were waiting on Cadillac Customer Care. You still waiting? I am.

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