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Tony Perkins
Tony Perkins at Heiser Ford Lincoln
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Tony Perkins | Page 3

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.4
32 Reviews
4.4

32 Reviews

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32 Reviews of Tony Perkins

February 02, 2024

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Employee Rating

My oil change took 2 hours for no reason. Up on a lift and not a single person working on it More

by FFJRO25
Recommend Dealer
No

Other Employees Tagged: Tony Perkins

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Feb 05, 2024

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 26, 2024

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Employee Rating

I used the valet service for the first time and loved it. . This was also the first time me getting something other then a oil change.. My experience was great you will see me again.. More

by chenellshaniece007
Recommend Dealer
Yes

Other Employees Tagged: Tony Perkins

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Jan 28, 2024

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 16, 2024

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Quickly found out what my problem was nice staff comfortable waiting area i was satisfied More

by 30seccheckin
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 17, 2024

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 21, 2023

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The family has been awesome to all my needs for 15 years. Would not think of going anywhere else. More

by Freestyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Team

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Dec 26, 2023

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 14, 2023

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Employee Rating

Very slow did not check all my fluids in the vehicle waited 5 hours I will go somewhere else More

by oscar.rush467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joseph Vicari Jr., Alex Serak, Kreyshia White, Marco Villa , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team

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Dec 18, 2023

Heiser Ford Lincoln responded

Oscar, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 13, 2023

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Employee Rating

Very thorough at their job they complete the job in timely manner you’re always given feedback about the tasks they are working on I always choose this dealership when I have issues with my car More

by DORTHY.ACOSTA31
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Service Time
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Recommend Dealer
Yes
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Dec 13, 2023

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 09, 2023

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Employee Rating

I'm very comfortable get service there, everyone has been very helpful with my car needs. More

by tatumdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Team, I don't know everyone's name. But to me they're all do a good job as far as I could see.

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Dec 10, 2023

Heiser Ford Lincoln responded

Tatum, Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 05, 2023

Dealership Rating
Employee Rating

The Customer Service representative I spoke with on 11/27/2023 at 8:54am was very rude and not helpful at all. I was complaining about the problem I found after my truck was serviced by your company, i More

by RBK0676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Dec 07, 2023

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 28, 2023

Dealership Rating
Employee Rating

Dealership is okay. It's cleanish and reliable I suppose. Happy with the car I bought there. More

by secondary900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Marco Villa , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team

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Nov 28, 2023

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 22, 2023

Dealership Rating
Employee Rating

Tony admitted he was new & was trying hard. Liked the waiting area. Clean place. Easy to check out More

by RUGGGERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Team

Helpful
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Nov 24, 2023

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. Tony and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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