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Tony Perkins
Tony Perkins at Heiser Ford Lincoln

Tony Perkins | Page 3

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.4
58 Reviews
4.4

58 Reviews

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58 Reviews of Tony Perkins

July 04, 2024

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Employee Rating

I feel as though it's unfair for the diagnostic fee not to go toward the amount that's charged if we as the customer actually have it fixed. More

by sakotarichmond
Recommend Dealer
No
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Jul 08, 2024

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

Jul 08, 2024

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 28, 2024

Dealership Rating
Employee Rating

Unconfessional when it comes to the staff. They kept my car for more than 4 days for a simple fuse check More

by Shawnell Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Quick, Alex Serak , Derrick Bey, Lawrence Bledsoe, David Disch, Landon Hill, Marco Villa, Michael Wemmer

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Jul 01, 2024

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

Jul 01, 2024

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 20, 2024

Dealership Rating
Employee Rating

Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out More

by gigl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Gigl, Alex Serak, Chad Formico, Tom Ikert , Lawrence Bledsoe, Brian Crandall, Keli Gastrow, Marco Villa, Michael Wemmer

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Jun 20, 2024

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 13, 2024

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Employee Rating

Tony and the team were great to deal with. Always enjoy my time there Thanks More

by aplm
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Derrick Bey, Lawrence Bledsoe, David Disch, Landon Hill

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Jun 14, 2024

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 13, 2024

Dealership Rating
Employee Rating

Exceptional service will definitely buy another car from Heiser Mercury Sure, honored to be one of their customers More

by lsipatrick
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Alex Serak , Derrick Bey, Lawrence Bledsoe, David Disch, Landon Hill, Marco Villa

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Jun 14, 2024

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 23, 2024

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Employee Rating

Fast service with courteous staff. Work was completed quickly snd with good quakity. No issues. More

by chriszim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Alex Serak , Derrick Bey, Lawrence Bledsoe, David Disch, Landon Hill, Michael Wemmer

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May 29, 2024

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 17, 2024

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Employee Rating

One of a kind. Always pleased with service and I look forward for next service More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Bey, Marco Villa

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May 20, 2024

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business, Gail, and hope to see you again soon! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 16, 2024

Dealership Rating
Employee Rating

Always had great experience at Ford. Outstanding crew and Always keeps you informed on what is needed More

by DSANTORO13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Alex Serak , Derrick Bey, Lawrence Bledsoe, David Disch, Landon Hill, Marco Villa, Michael Wemmer

Report | Print
May 17, 2024

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 15, 2024

Dealership Rating
Employee Rating

Very good customer service, very informative. Good listeners, care about my concern. Good work folks More

by Cc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak

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May 16, 2024

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 14, 2024

Dealership Rating
Employee Rating

They was very friendly and nice and I got the job done. Thank you again. More

by sheltonlalita73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: “Hutch” Hutchinson, Jhyaire Tatum, Bruce Denson, Meagan Jones , Ronladell Bratchett, Landon Hill, Ralph Price

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May 15, 2024

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

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