Check out Tony Perkins's reviews on DealerRater

May 12, 2024

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Employee Rating

It is a really nice place and as long as I have my truck I will always go there. I will always go there. More

by simschris540

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Quick, Jesus Vazquez, Bassim Farhoud , Derrick Bey, Lawrence Bledsoe, David Disch, Landon Hill, Joseph Vicari Jr.

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May 12, 2024 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, Chris, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 02, 2024

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Employee Rating

I've always had great experiences with Heiser, from their sales people to their service department. sales people to their service department. More

by WIESS4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bob Gigl , Marco Villa

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May 03, 2024 -

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 02, 2024

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Employee Rating

Great Service with a great understanding of the customers thoughts and needs Thanks you much thoughts and needs Thanks you much More

by nowella

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Quick, Alex Serak , Lawrence Bledsoe, David Disch, Landon Hill, Marco Villa, Michael Wemmer

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May 03, 2024 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

April 20, 2024

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Employee Rating

I was quoted different prices on service, mixed communication and completion date was not accurate communication and completion date was not accurate More

by KATHYBARBER99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Landon Hill

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Apr 25, 2024 -

Heiser Ford Lincoln responded

Kathy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Apr 25, 2024 -

Heiser Ford Lincoln responded

Kathy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 12, 2024

Dealership Rating

Employee Rating

My vehicle was at the dealership over a month. I got decent communication and customer service while my car was being fixed. Tony and Derek were very thoughtful through this process. Now I’m back I got decent communication and customer service while my car was being fixed. Tony and Derek were very thoughtful through this process. Now I’m back with the same issue. My car can’t be serviced right away and I no loaner is available and the service mgr won’t authorize a rental. 😡 my engine was only replaced a month ago. Feeling disappointed More

by L_RAYSR

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: “Hutch” Hutchinson, Jhyaire Tatum, Bruce Denson , Derek

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Apr 12, 2024 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Chad Formico by phone at 414-247-8831 or by email at Chad.formico@heiser.com so we can better understand what happened during your experience.

April 10, 2024

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Employee Rating

My service guy (Tony) is Very professional. The dealership is a little pricey but I like the location and the attitudes of the workers as well the atmosphere The dealership is a little pricey but I like the location and the attitudes of the workers as well the atmosphere More

by e.simpson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 10, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. Tony and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 02, 2024

Dealership Rating

Employee Rating

Took my truck in to have work done, truck was there for almost 2weeks and was misquoted on the price of repairs,,,as of this day I'm still not sure what the actual problem is now tho...they did tell me tha almost 2weeks and was misquoted on the price of repairs,,,as of this day I'm still not sure what the actual problem is now tho...they did tell me that is was a number of thinks that it could be.. More

by a1moore

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Tony Perkins

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Apr 03, 2024 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Apr 03, 2024 -

a1moore responded

Hello David,..I will continue too use the Dealership for my repairs for like Oil Changes & Tire Rotations in the future,..i'm plaining on having the brakes done on the F-350 in the near future,.....Thanks AM

Apr 03, 2024 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

Dealership Rating

Employee Rating

Car came in 2 different times for a total of 7 days. One of the problems still isn't fixed and will have to bring in a 3rd time! One of the problems still isn't fixed and will have to bring in a 3rd time! More

by A7STERLING

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Tony Perkins

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Mar 12, 2024 -

Heiser Ford Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Mar 12, 2024 -

Heiser Ford Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 05, 2024

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Employee Rating

Custom service was great Job completed on time. Job well done I would recommend Heiser to my friend. Job well done I would recommend Heiser to my friend. More

by LINDALEMON945

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tony Perkins

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Mar 05, 2024 -

Heiser Ford Lincoln responded

Linda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 28, 2024

Dealership Rating

Employee Rating

Friendly Forgot I was waiting for my vehicle Rectified situation Pulled off and had to come right back because signal light was out. situation Pulled off and had to come right back because signal light was out. More

by Patterson.johnnie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tony Perkins

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Jul 09, 2024 -

Heiser Ford Lincoln responded

Johnnie, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

Tony Perkins | Page 4

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Heiser Ford Lincoln

58 Reviews of Tony Perkins

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