Tony Pozderac | Page 5

I was not looking for a vehicle; I was helping my girlfriend look for a vehicle and I suggested we look at a Mercedes-Benz since we were driving past a dealership. We test drove a GLB and after look girlfriend look for a vehicle and I suggested we look at a Mercedes-Benz since we were driving past a dealership. We test drove a GLB and after looking at some vehicles, let's just say Mercedes-Benz found me! I am a detail person, and it was the details that hooked me, reinforced by watching some YouTube videos of some of the models being made in the Germany plants. That unnamed dealership ghosted me, so I went to Owings Mills where I was introduced to Reza and found open arms to help in factory ordering a vehicle that is not even available in the USA yet. After Reza walked me through the options, even showing me a configuration page the other dealer did not show me, I had a build sheet to think over. My son is out of state with my ex-wife so I do a lot of highway driving to pick him up on alternating weekends for father/son quality time. As a 36-year volunteer firefighter/EMT, safety is important to me and there are crazy drivers on 695 and the NJ turnpike so I wanted every safety feature available for those trips and with him in the back seat... along with some convenience features. It was near closing time and Reza did not rush me at all. On the way out, Reza introduced me to the sales manager, Tony Pozderac. I had worked Tony on my current Jeep at a Jeep dealership! Tony asked who my Jeep salesperson was and I told him it was Tim Deinlein... for 2 Jeeps. Tony says "hold on a moment"... and out walks Tim! I knew I was in good hands at Owings Mills Mercedes-Benz with both of them now working there! I went back the following week to put in the order and Reza was outstanding in patiently walking me through the process... until sales manager Robb came over to deliver bad news on some features the ordering system flagged. Jennifer Aniston could have delivered the news and I wouldn't have liked her that day, I almost walked out but Robb said he would contact the factory so I left him at his word. The issue was no fault of the dealership. Very long story short - Reza, Tony, and Robb went WAY above and beyond to spec the vehicle I desired. Tony, as polite and professional as ever, called to make sure everything was correct. All it was missing was the rear climate controls to keep peace in the back but that isn't available in the US. I will write another review on the buying process once the vehicle arrives, but the ordering process was off the charts - these folks at Owings Mills Mercedes are truly top notch and an easy 5* across the board. To be continued around May... More

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Exceptional dealership with great salespeople willing to guide you from beginning to end of your purchasing process. guide you from beginning to end of your purchasing process. More

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Lucy and the Sales Management team were absolutely amazing to work with! Could not ask for a better experience when purchasing my SUV! Highly recommend working with Lucy and the entire Mercedes Benz o amazing to work with! Could not ask for a better experience when purchasing my SUV! Highly recommend working with Lucy and the entire Mercedes Benz of Owings Mills team! More

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Lucy Yun is very Professional and Knowledgeable. Ask for her as your sales person. She is great. The dealership is very Professional. I went to a BMW dealership in Alexandria, VA and they treated me Ask for her as your sales person. She is great. The dealership is very Professional. I went to a BMW dealership in Alexandria, VA and they treated me very Rude and Condescending. This is the dealership to go too if you look like me. I came in with a hoodie and was respected and treated like everyone else. Ask for Ms. Yun. More

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Darmon Was amazing and the whole entire team was of so much help and assistance. I was able to walk away with the car I wanted, and everyone was so friendly and helpful. Even with my busy toddler. Thee be much help and assistance. I was able to walk away with the car I wanted, and everyone was so friendly and helpful. Even with my busy toddler. Thee best car buying experience I ever had. I will be sending referrals for sure. -shameekah smith More

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Lucy was a delight to work with! I contacted her 6 months ago about a vehicle but ending up changing my mind. Fast forward to 2 weeks ago, I contacted the dealer about a particular v I contacted her 6 months ago about a vehicle but ending up changing my mind. Fast forward to 2 weeks ago, I contacted the dealer about a particular vehicle and Lucy promptly followed-up. From the initial point of contact until the day I purchased a week later and even now, she has been pleasant, communicative and diligent in ensuring that I'm satisfied with everything. She made the process seamless and I look forward to working with her again in the future! More

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My experience with MB of Owings Mills was special, from the first online interaction, to the in person transaction was flawless: high level professionalism, pro prompt responsiveness, and a rare transparen the first online interaction, to the in person transaction was flawless: high level professionalism, pro prompt responsiveness, and a rare transparency with every detail. From Elliott (sales rep) to Mahaman (finance mgr), to Tony (sales mgr), it was nothing but great service and awesome interactions. I recommend to anyone interested in a Mercedes-Benz vehicle and the MB level of customer care, to give MB of Owings Mills a visit. More

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Mr. D, Tony, Phang and Ms. Fran all walk on water. Their service was impeccable beginning to end. They will work hard to get you in a vehicle you love and can afford. service was impeccable beginning to end. They will work hard to get you in a vehicle you love and can afford. More

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Mr. Epps is a 5 out of 5. Mercedes Benz of Owings Mills is fortunate to have him. We tip our hat to him! Judge Sylvester and Judy Cox is fortunate to have him. We tip our hat to him! Judge Sylvester and Judy Cox More

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I had the best experience purchasing my car. I highly recommend going to Mercedes-Benz of Owing Mills for your next purchase. I highly recommend going to Mercedes-Benz of Owing Mills for your next purchase. More

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