Tony Zorn | Page 9

I traveled from out of state to purchase a vehicle. I sat staring at a wall for 2.5 hours and ultimately ended up having to walk out before I could ever get a finance offer in my hand. I then spent some time staring at a wall for 2.5 hours and ultimately ended up having to walk out before I could ever get a finance offer in my hand. I then spent some time debating with someone in sales (not Maggie) about the difference between the administrative fee and the title and document handling fee. This person was willing to let me walk away but not competent enough to provide an explanation other than "they're different." I ultimately decided to pay the fee since I was in desperate need of a new car and ready to leave. I was able to settle on a finance offer but not without some deliberation. My biggest upset is that after paying an absorbent amount of doc fees that I didn't agree with, I was sent home with zero instruction expecting to receive a new tag in the mail. My tag is now expired and after reaching out to the dealership I am now learning I must pay property taxes in my home state and submit the receipt to the dealer before the DMV can issue me a new tag. I would have done this the day after purchasing had I known. Certainly, after collecting $1,150 in fees, someone, somewhere could have put forth a little more effort (or any at all) to ensure I received a replacement tag in a more timely manner. After calling the dealership out on this, I was given the response "it's not the responsibility of the dealership to handle your property taxes." No, it's not. It is, however, the responsibility of the dealership to inform me of what actions I need to take to help fulfill your obligation to ensure I receive a replacement tag -- a service that I paid for. More

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Adam is hands down the best! When other dealerships would not help me, Adam & Lake Norman CJDR did! I had a pleasant experience with them! not help me, Adam & Lake Norman CJDR did! I had a pleasant experience with them! More

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There's are no words that i can say that will throughly Express how great Maggie and paul and tony was i really appreciate how they were able to get what i wanted thank you Maggie and all your team for a w Express how great Maggie and paul and tony was i really appreciate how they were able to get what i wanted thank you Maggie and all your team for a wonderful experience and i will be back More

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Maggie and Bill were super helpful! They were very negotiable. Would recommend anyone to go check their vehicles out. Definitely will be going back years down the road. negotiable. Would recommend anyone to go check their vehicles out. Definitely will be going back years down the road. More

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The entire staff was very friendly, patient and helpful. The vehicle was pulled up, sanitized and ready for me when I got there. Everyone was straightforward and honest which I appreciated. A big shout out The vehicle was pulled up, sanitized and ready for me when I got there. Everyone was straightforward and honest which I appreciated. A big shout out to Willie Brown, Tony Zorn and Nathan York for making this the best buying experience possible. I can not wait to buy my next vehicle there! More

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Best Car Buying Experience Ever My experience with Lake Norman Chrysler Jeep Dodge Ram was fantastic, if I could give it 6 stars I would. Maggie is the best - she found the perfect J My experience with Lake Norman Chrysler Jeep Dodge Ram was fantastic, if I could give it 6 stars I would. Maggie is the best - she found the perfect Jeep and worked with me to test drive it, weigh the options, and nail down a payment that worked for me. I'd recommend anyone to go check out this dealership and ask for Maggie! She's wonderful! More

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It was love at first sight After telling a friend I was interested in a Jeep, he recommended I contact Maggie Carrigan at Lake Norman Chrysler Jeep Dodge Ram. This turned out t After telling a friend I was interested in a Jeep, he recommended I contact Maggie Carrigan at Lake Norman Chrysler Jeep Dodge Ram. This turned out to be an excellent recommendation. Once Maggie knew what we were looking for she showed us the perfect vehicle. After a test drive and a brief conversation about other options, we knew we found the right car and decided to make a purchase. It was love at first sight. Throughout the entire purchase process Maggie was great. She's a knowledgeable, insightful and conscientious sales professional. When I buy my next Jeep, you can rest assured, I'm calling Maggie. Thanks Maggie! I'd like to also give a shout out to Tony Zorn who was super helpful with the financing piece. Thanks Tony! We love our Jeep Wrangler. More

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Very streamlined process from test drive to signing the papers. Donny was courteous and observant of health issues. We changed the model we were looking for, but it didn't affect the timing. papers. Donny was courteous and observant of health issues. We changed the model we were looking for, but it didn't affect the timing. More

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Great Experience Mark was great to work with. He was very friendly and never pressured me in to buying anything. I came in looking for a list of specifics in a Jeep Mark was great to work with. He was very friendly and never pressured me in to buying anything. I came in looking for a list of specifics in a Jeep and he made it happen. I've never felt as good about buying a new car as I did here. Financing was great as well. It was very quick and everything was digital. I was in and out of financing in about 20 mins. More

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Great Experience Maggie Carrigan is great to work with, never pushy and always does everything possible to get you the exact vehicle you want and the best price. We ha Maggie Carrigan is great to work with, never pushy and always does everything possible to get you the exact vehicle you want and the best price. We have purchased several vehicles from her over the years and would recommend her and Lake Norman Dealership to anyone looking to buy a vehicle. More

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