Dealership Experience
23 yrs
Industry Experience
23 yrs
Languages Spoken
Cantonese
318 Reviews
Write a Review318 Reviews of Tracey Cach
February 01, 2020
good job Why is it that the service appointments more than a week away from when calling in? Also why can I not able to make the appointment on line. Why is it that the service appointments more than a week away from when calling in? Also why can I not able to make the appointment on line. More
January 16, 2020
Best deal, excellent service My service agent provided me with excellent service, as far as quality, timeliness, comfort of ride and or loaner overall very pleasant experience eve My service agent provided me with excellent service, as far as quality, timeliness, comfort of ride and or loaner overall very pleasant experience every time. More
Other Employees Tagged: Michael Boyd, Mike Huttleston
November 15, 2019
chrbrown Sacramento Lexus always gives the best service possible. I know that my car is always safe to drive and if anything needs repair, it is taken care of Sacramento Lexus always gives the best service possible. I know that my car is always safe to drive and if anything needs repair, it is taken care of right away and correctly. I love my Lexus and intend to purchase a new one when it is time. More
November 14, 2019
Concerns and issues were addressed by Service Manager with knowledge and professionalism Eric and his tech in service department spent needed time to explain and help rectify my issues with the stereo with knowledge and professionalism Eric and his tech in service department spent needed time to explain and help rectify my issues with the stereo More
Other Employees Tagged: Eric Foltz
September 22, 2019
Service Great...as always. Got my car back well before time. Staff is friendly. Nice and clean place. Also a great location. Will recommend to my friends Great...as always. Got my car back well before time. Staff is friendly. Nice and clean place. Also a great location. Will recommend to my friends More
August 01, 2019
Excellent Service!! They were very help to get all my questions answered. We did the road test to identify the issue with the car, and we actually found the problem. They They were very help to get all my questions answered. We did the road test to identify the issue with the car, and we actually found the problem. They were able to applied a new update to fix the issue. So far, the problem is less, but I feel it here and there. I will have to test drive the car a few more times to ensure the problem has been resolved. More
Other Employees Tagged: Christina Carson
May 18, 2019
Friendly and professional Service Team I was served professionally by the Service consultant. I had some noise issues and the Service manager himself spent time with me to identify the issu I was served professionally by the Service consultant. I had some noise issues and the Service manager himself spent time with me to identify the issues and took care of all issues. He personally checked everything to ensure the work was completed and issues were resolved. Customer satisfaction was their top priority. Thanks to the entire team who assisted to resolve my issues. More
Other Employees Tagged: Eric Foltz
May 07, 2019
Always a delightful experience Tracey and her team are always on point in getting the service done right the first time. I just bought an Lexus F Sport and will be coming back for s Tracey and her team are always on point in getting the service done right the first time. I just bought an Lexus F Sport and will be coming back for services for two vehicles. More
March 21, 2019
Excellent services from Tracey and Nick to me for giving me a loaner car and excellent low charge. Thank you very much. I will be back for future service work and I will only ask for Tracey and for giving me a loaner car and excellent low charge. Thank you very much. I will be back for future service work and I will only ask for Tracey and Nick to help. More
Other Employees Tagged: Nick Cruz
March 14, 2019
Excellent customer service My service liaison was outstanding! Tracey was amazing! The best service rep I have ever had! She made the experience convenient and easy for me! My service liaison was outstanding! Tracey was amazing! The best service rep I have ever had! She made the experience convenient and easy for me! She deserves recognition! More

