Tracey Cach | Page 28

I really appreciated the service I received from Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks to her. Note: This is not a reflection on Tracey, Christina or the mechanic that worked on my car which provided excellent service. This is a comment with the person working the driveway intake who approach me when I arrived for service. He informed me that I could not talk to Christina regarding my car service and that I could not request a specific service writer and that he would assign me a service writer for my car service. I had previously talked to Tracey regarding this appointment but when I called in on Monday I was informed she was sick so I was assisted by Christina who confirmed the appointment. I don’t know if that is normal protocol but I found it rude when I was told I could not talk to Christina when in fact she assisted in procuring my service appointment when Tracey was not available due to illness. More

by SChan Verified Customer Verified Customer

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This is definitely the best place to get your Lexus serviced. Great customer service and they always do all they can do to meet your needs. Thank you Lexus if Sacramento serviced. Great customer service and they always do all they can do to meet your needs. Thank you Lexus if Sacramento More

by MIKEPCASPILLO Verified Customer Verified Customer

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Staff are courtesy and provide good service. Time for sevice is appropriate and complimentary car washing is great. Will recommend to family members snd friends. sevice is appropriate and complimentary car washing is great. Will recommend to family members snd friends. More

by RAYCAT7182 Verified Customer Verified Customer

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I bought my Lexus RX350 in this dealer and after sales service make me feel totally satisfied. I will be happy to recommend this dealer to my friends. service make me feel totally satisfied. I will be happy to recommend this dealer to my friends. More

by Vonnie Lan Vo Verified Customer Verified Customer

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As always, staff was professional, competent and friendly. There was no waiting at the time of my appointment, I was quickly provided a loaner car, and the service was completed earlier than expect friendly. There was no waiting at the time of my appointment, I was quickly provided a loaner car, and the service was completed earlier than expected. More

by ELLEENETESSIER Verified Customer Verified Customer

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Everything is good. Tracy went over what needs to be done and all the inspections were thorough and organized. I appreciate your professionalism in treating our customers. and all the inspections were thorough and organized. I appreciate your professionalism in treating our customers. More

by LVTRAN1 Verified Customer Verified Customer

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Great service and fast turnaround. I was kept informed of the status of my vehicle. I was provided with a loaner car so I did not have to wait at the dealership. the status of my vehicle. I was provided with a loaner car so I did not have to wait at the dealership. More

by JCOOPER15 Verified Customer Verified Customer

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Servicing is extraordinarily expensive. We’ve since bought a Tesla. Dealers make huge profits from servicing with Lexus at the top end. Not worth it. bought a Tesla. Dealers make huge profits from servicing with Lexus at the top end. Not worth it. More

by PAUL@SAGEARCHITECTURE.COM Verified Customer Verified Customer

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My dad and I have continued service with Lexus of Sac since he bought his 2004 RX 330 back in 2009. He now owns a 2012 RX 350, and I have since acquired the RX 330. Given the age and mileage of my car, I since he bought his 2004 RX 330 back in 2009. He now owns a 2012 RX 350, and I have since acquired the RX 330. Given the age and mileage of my car, I’ve recently encountered some repairs that really any garage could probably take care of. Although I’ve chosen to return to Lexus of Sac because the service is guaranteed, the customer service is exceptional, and the quality relationship with the service team. More

by AMANDALEEMORGAN Verified Customer Verified Customer

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It almost seems staged every time I get my car serviced. I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! More

by LSETZER Verified Customer Verified Customer

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