Traci Roberts | Page 200

Great Experience My husband contacted Trent as soon as he noticed the dealership had a vehicle we liked, posted online. He was very helpful and did a great job of expl My husband contacted Trent as soon as he noticed the dealership had a vehicle we liked, posted online. He was very helpful and did a great job of explaining the process in which the vehicle needed to go through. Once it was ready for us to see and take for a test drive, he was quick to let us know. The overall experience was easy and we were able to stay within our budget for the vehicle we wanted. More

Report | Print

A supremely helpful, no-pressure car buying experience We started looking at Subaru as a replacement for our Toyota Prius on the strength of recommendations from family and friends. We met Steve Norris on We started looking at Subaru as a replacement for our Toyota Prius on the strength of recommendations from family and friends. We met Steve Norris on our arrival at Tucson Subaru. He was helpful without being pushy as we learned about the features of different Subaru models, and Steve helped us to design a vehicle to meet our needs. Several test rides later we found a car in inventory that was perfect. Through all of the discussions and multiple test rides Steve never attempted to upsell us to something we didn’t need or want. Traci helped us with final options and arrangements with the greatest courtesy. We will recommend Tucson Subaru to our friends most highly. More

Report | Print

Best experience we’ve ever had at Subaru dealership We’ve been buyers of Subaru vehicles since 2000. This dealership far exceeds any. Kevin our sales person was exceptional and Tracy in finance was up f We’ve been buyers of Subaru vehicles since 2000. This dealership far exceeds any. Kevin our sales person was exceptional and Tracy in finance was up front and clear with all aspects. More

Report | Print

Pleasant, no stress, no pressure Ken is definitely a “soft seller”; No pressure. He wants to make sure you are completely satisfied and are happy with what you’re buying. He worke Ken is definitely a “soft seller”; No pressure. He wants to make sure you are completely satisfied and are happy with what you’re buying. He worked hard for us to find a car that fit into our means and was honest. I especially appreciated this because, as a woman, going into a car dealership can be intimidating. I’m also impressed that this dealership is closed on Sundays... BRAVO!!! More

Report | Print

My experience at Tucson Subaru Our trips to the TS dealership have always been pleasant experience. The car itself has been wonderful; it's our second Subaru, and the service depar Our trips to the TS dealership have always been pleasant experience. The car itself has been wonderful; it's our second Subaru, and the service department is always friendly, takes care of whatever needs to be done in a timely manner, and in a very professional way. We're very satisfied with Tucson Subaru. More

Report | Print

Never experienced a better car sale than this one Wow! This was the best experience I have ever had in getting a car. Everything was smooth. Trent is excellent!!! I'm definitely going to refer. Wow! This was the best experience I have ever had in getting a car. Everything was smooth. Trent is excellent!!! I'm definitely going to refer. More

Report | Print

Amazing Traci was amazing! She was helpful and prompt!. Made everything crystal clear. I recommend coming to see her. Jim was very very helpful as well. He Traci was amazing! She was helpful and prompt!. Made everything crystal clear. I recommend coming to see her. Jim was very very helpful as well. He made sure I understood the car before we took off. Very friendly and takes his time with you to make sure you are comfortable with the process. More

Report | Print

Exceeded My Expectations All I planning to do was some homework--find a dealership that I wanted to work with, find a vehicle that would fit my needs and budget, and go back h All I planning to do was some homework--find a dealership that I wanted to work with, find a vehicle that would fit my needs and budget, and go back home to crunch numbers on my own. But when you find the right vehicle at the right place and right time, you just have to jump in. I initially contacted Subaru of Tucson because they are a member of the Costco Auto Program and I was interested to see what kind of selection was available. All I knew going in was that I needed a vehicle that was rust-resistant as I will be moving either to the Pacific Northwest or the Northeast coast in the next 3-4 years. When I discovered there were no Toyotas or Subarus in my monthly payment price range I got a little discouraged but our rep, Kevin Gribble, stepped it up a notch and walked me through other vehicle options that were in my price range. When I saw what would be become *my* Jeep Compass I was a little confused as to why the pricing was so good--I thought there must be something wrong with it. But after driving it and inspecting it top to bottom, reviewing the CarFax, and questioning Kevin, it seems the only problem with the vehicle was that nobody else wanted a fully-loaded Compass in pristine condition (to their everlasting woe, I assure you). When you know, you know. This was my car. We got into the paperwork and Tucson Subaru (Kevin and our awesome financial rep, Traci) handled everything top-to-bottom and I was able to drive my new vehicle home the same day with literally ZERO hassle or runaround. And after visiting that local "Nickel Pickle" place where they literally ring a gong after every sale, I can tell you that a no-pressure sales environment coupled with classy, exceptional customer service and a representative who could answer all my questions was worth its weight in gold. If you're on the fence about visiting Tucson Subaru, get off the fence and visit them. They don't just sell Subarus and they will make every effort to make your visit pleasant, even if you don't buy the car from them. But trust me, they'll work with your needs and wants and I'm pretty sure they can get you in the car you weren't expecting to have for the price. They'll take care of you. More

Report | Print

Our first experience at Subaru Kevin had been a tremendous help for my husband and I, and assisted us in finding the right model by sharing his knowledge, honesty and also allowing Kevin had been a tremendous help for my husband and I, and assisted us in finding the right model by sharing his knowledge, honesty and also allowing us to test drive a few different cars so that we can get the feel for each vehicle. Loren was also great to converse with and he also lowered the price down for us to a reasonable deal. We're truly thankful. As for Traci, she's extremely nice, funny, and made the paperwork process less daunting as she was a joy to talk to. Everyone was truly friendly and wonderful. More

Report | Print

Spence is Awesome! Thank you Spence for my new car! You were very thorough about explaining the car features and the safety reviews. You took the time to make sure thi Thank you Spence for my new car! You were very thorough about explaining the car features and the safety reviews. You took the time to make sure this is the car we really want. Your expertise and knowledge of Subaru cars really helped us decide on what to purchase. Everyone was very helpful and pleasant to deal with. Thank you! Thank you to Traci who was very patient in explaining the finance side of the the purchase! Marie and Greg More

Report | Print