Traci Roberts | Page 246

Just perfect. Not intimidating and very helpful. C.J. Nichols took a lot of time with us and did not intimidate me with pressure. Even gave me a dozen red roses! I was back in the day after the sal C.J. Nichols took a lot of time with us and did not intimidate me with pressure. Even gave me a dozen red roses! I was back in the day after the sale and he was just as friendly and helpful as if I still were shopping for a car. Traci Roberts was also very helpful and congenial. More

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Awesome and terrific. This is the third time I have been to this dealership to purchase a Subaru. I am treated with respect and professional attitude. They are a joy to wor This is the third time I have been to this dealership to purchase a Subaru. I am treated with respect and professional attitude. They are a joy to work with. They are down to earth and not fixed on selling something you're really not interested in buying. I worked with Kevin Gribble, the same representative I worked with for my last Subaru. In addition I like this dealership so much my Subaru is also serviced by them. The don't take advantage and are extremely helpful. Thank you Kevin :) :) More

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Great service from sales (I expect this!). Great service from Finance except for one thing. Traci said she would call to setup appointment for additional products from sales (I expect this!). Great service from Finance except for one thing. Traci said she would call to setup appointment for additional products I purchased and has not to date. I guess I'll call myself. Service dept staff helpful (but then again I expect that from Subaru). More

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Friendly dealership Our sales person, Steve Willis was always polite, listening to our questions and concerns without pressuring us to make quick decisions we might well Our sales person, Steve Willis was always polite, listening to our questions and concerns without pressuring us to make quick decisions we might well have regretted. More

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Efficient journey from "click to brick"! Discovered dealership online.Excellent reputation; detailed website of inventory w/ chat/phone/email quick responses. Went in person w/in 24 hrs; boug Discovered dealership online.Excellent reputation; detailed website of inventory w/ chat/phone/email quick responses. Went in person w/in 24 hrs; bought a used Subaru Outback by the next business day. LOVE that staff works as team - no sales people hovering or hard on the sell for competitive commission; quick assistance if salesperson gets tied up. Staff incredibly attentive to individual needs; excellent knowledge of stock. Would not only recommend them in a heartbeat, but w/ accolades as well. Thank you all so much, especially to Steve Willis ( who had the patience of a saint and good humor when working w/ one "reluctant" driver!) . More

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Best in the state, by far! I first went to Peoria Subaru, then Camelback Subaru, then AutoNation Subaru. I had very disappointing experiences with these three. I found the 2017 I first went to Peoria Subaru, then Camelback Subaru, then AutoNation Subaru. I had very disappointing experiences with these three. I found the 2017 Subaru STI I wanted online in the Tucson Subaru inventory. The vehicle was marked $3,000 less than the other dealerships so I asked AutoNation to get that one for me. They told me that the price couldn't be correct and then wouldn't get me what I wanted for my trade in. So naturally I called Tucson Subaru to verify. This was my first contact with Jennifer Duran. She was very nice and helpful. She didn't even try to get me to drive two hours down there to buy it from them. She simply answered my questions in detail. After AutoNation failed, I called Jennifer back to see what they could do. Over the course of a few hours, I sent pictures of my trade in with my out the door price on the vehicle. After a little negotiating, she came back with a yes. I immediately made the 2+ hour drive down to Tucson from the Phoenix area. When I arrived, Jennifer had the vehicle clean and ready to go with all of the paperwork ready as well. I was in and out in under two hours. The drive took longer than the sale/trade in. This dealership is truly the best Subaru in the state of Arizona. I won't hesitate to give Jennifer a call the next time I want to buy a Subaru. More

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Jennifer Duran, the best! Jennifer Duran was very patient and helpful. Answered our questions efficiently. Is our first Subaru, but we feel like we will be back to this dealers Jennifer Duran was very patient and helpful. Answered our questions efficiently. Is our first Subaru, but we feel like we will be back to this dealership to buy our next vehicle. Everyone is very friendly, helpful and informative. NOT pressure! Traci was knowledgeable about the financing aspect of the process. More

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No pressure, just a lot of help Jennifer Duran was very patient and helpful throughout the whole process! She answered our many questions. We have never bought a Subaru before, but w Jennifer Duran was very patient and helpful throughout the whole process! She answered our many questions. We have never bought a Subaru before, but we feel like we will be back to this dealership to buy our next vehicle. The atmosphere is so different from other dealerships we've dealt with. Everyone is very friendly, helpful and informative. But NOT high-pressure! Traci was knowledgeable about the financing aspect of the process. We had a limlited amount of time, but she got the job done in a speedy manner that was understandable to both of us. That was much appreciated. More

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Easy, stress free, friendly. Jennifer Duran was great! Not pushy, I called the day before about the Crosstrek I saw on the internet, she went into sales mode which was fine it's h Jennifer Duran was great! Not pushy, I called the day before about the Crosstrek I saw on the internet, she went into sales mode which was fine it's her job. I told her no not now, I've got to get my finances in order, work on a loan, and discuss it further with my wife. She didn't push and offered to email me some info about the car, and loan options. I called the next day she had a day off, not only did she come in, but came in at 7:00 to accommodate our late work schedule. We came in at 7:00, took a test ride, had a trade in, and a loan from our bank, we were driving off the lot a little over 2 hours later. They have tons of add ons, they're a car dealership, but Jennifer and Traci didn't push anything we didn't need, we ended up with the add on of the remaining original warranty, and the price was right. We got the car we wanted, were treated right, and feel like we can come back at anytime. More

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A very cordial experience Buying a new car is fraught with anxiety - have I perfected my 'bottom-line-stare', will I know enough to haggle effectively with these guys and get a Buying a new car is fraught with anxiety - have I perfected my 'bottom-line-stare', will I know enough to haggle effectively with these guys and get a fair deal, will I get what my trade-in is worth, should I just get up and leave when they 'talk with their manager', and what stress-free options are there in my community. NONE of that was necessary. No hassle, no pressure, and a very transparent pricing policy. That plus a knowledgeable and pleasant sales person made this an unbelievably simple process. More

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