Traci Roberts | Page 281

Above and Beyond the Norm First, I'd like to say that Tucson Subaru provided the best experience I have ever had at a dealership. The friendly staff, their demeanor, and their First, I'd like to say that Tucson Subaru provided the best experience I have ever had at a dealership. The friendly staff, their demeanor, and their overall mission to take care of the customer speaks highly of this organization. I was never pushed or coerced into making a decision and I received all the answers to my questions. Back story: I was preparing for my military deployment and wanted to look at a few cars before I left with the thought of buying one upon my return. First I was shunned at the BMW dealership and I couldn't have been more of a waste of time in their opinion. The salesman didn't even give me his card. I found my way over to Tucson Subaru to look at the Impreza STi so I could find my back to the Subaru family. No STi in stock. It was that point, after hearing my situation, when the GM let me personally drive his Brand New Launch Edition STi, knowing I wasn't going to buy for upwards of a year. I was floored. Customer service means a lot in my book and I truly felt, not only appreciated, but valued as a customer. I told the GM I would be back, and I kept that promise because of the hospitality him and his staff provided. With all the help from John P., Joe M., and Traci, I would like to say Thank You and I truly appreciate the stand up people you really are. Tucson Subaru; placing the customer above the final sale price. Mike More

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Best car buying experience yet!! I purchased 2 vehicles from Ken Murch. He treated me like a person and spent lots of time with me making sure that we got everything just right. Traci I purchased 2 vehicles from Ken Murch. He treated me like a person and spent lots of time with me making sure that we got everything just right. Traci did the financing and it was unlike any other car buying experience. I have nothing but good things to say about Ken and Traci, and Tucson Subaru. Will definitely be recommending them to friends and family!! More

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Best car buying experience Very friendly and laid-back staff. Fair price on new auto, with all questions about the car thoroughly addressed. Felt like I was treated as a prosp Very friendly and laid-back staff. Fair price on new auto, with all questions about the car thoroughly addressed. Felt like I was treated as a prospective customer rather than as a sales target, and that the sales folks were really trying to help me find the best vehicle match for me, personally. Most pleasant and least stressful car buying experience in 45 years (ever). Car was delivered, as ordered, with no surprises. More

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My best car buying experience Steve is an exceptional young man who reads his clients well, he answered all questions, listed to comments. He followed up by making very helpful su Steve is an exceptional young man who reads his clients well, he answered all questions, listed to comments. He followed up by making very helpful suggestions and hence we came home with a Crosstrek not an Imprezza and are very pleased. Traci also handled things on the business very efficiently explaining all the paper work and there was no pressure on what protection to purchase, all in all everything went very smoothly. More

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Best experience ever!!! After tons of research into different vehicles (Mazda, Jeep, Honda & Subaru), we knew we wanted to go with the Subaru Forester. It has the best safet After tons of research into different vehicles (Mazda, Jeep, Honda & Subaru), we knew we wanted to go with the Subaru Forester. It has the best safety reviews and consumer reviews. And Tucson Subaru had really good reviews as well. From the minute we got out of our car and started walking up to the entrance, we were greeted by very friendly representatives who asked is we had an appointment and if so with whom. We were immediately directed to the Receptionist and introduced. The receptionist paged the representative we were there to meet with. From a previous phone conversation with him, he told me if he was busy he would make sure that his partner would assist us. He was busy with other customers so we were assisted by is partner, Rudy. Initially, we went in with the intent of buying a used Subaru Forester because we thought that would be most affordable for us (within our price range). However, after further discussions with Rudy, we decided to take him up on the lease option. This would put us into a NEW vehicle WITHIN OUR PRICE RANGE!!!! He was not pushy and was very professional. We had a previous engagement to get to, so Rudy ensured we had all the appropriate paperwork completed. Upon return the next morning, Rudy spent ample time with me going over the vehicle. I then met with Traci in the Finance Department and was once again, treated well. She went over all the aspects of the leasing process & options. This was the best, pressure free car buying experience ever! I love my new Subaru Forester and would highly recommend Tucson Subaru and Rudy Burneo!! More

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Stress-free car-buying experience! Jack was great, low-pressure, and patient with all my questions. I was happy to buy a car from him! I guess the product kind of sells itself but I w Jack was great, low-pressure, and patient with all my questions. I was happy to buy a car from him! I guess the product kind of sells itself but I was pleased that no one resorted to bad-mouthing other brands. It was a pleasant car-buying experience. And I love my new Forester. More

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Genuine Complete Service As entering her office, we knew a last word of "consumer is king." We were honestly informed, well respected and exemplary service. Fantastic service As entering her office, we knew a last word of "consumer is king." We were honestly informed, well respected and exemplary service. Fantastic service, THANKS! More

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Very First Car Purchase After driving my friends 2015 Subaru WRX, I knew I wanted to get one. So I decided to visit the Tucson Subaru Dealership. I was greeted by Bob Wilson After driving my friends 2015 Subaru WRX, I knew I wanted to get one. So I decided to visit the Tucson Subaru Dealership. I was greeted by Bob Wilson (who actually was the salesman for my friend too) and he walked me through their inventory, buying process and waiting list per say. Around early February, a used white 2015 WRX premium trim is in their inventory. I was ecstatic and immediately started to contact Bob. Unfortunately, the bar on their sales price for the used vehicle would not reach my threshold. At this moment, I was ready to buy, and found a car in California. I contacted Terry Iseminger to see if they could do anything better or even match, and with out a doubt, he said he could. They had a white WRX premium Trim coming in from the factory and all I had to do was wait until it came in. Of course, they don't disappoint and the car arrived earlier than expected. The very next day I came in and started the buying process with Steve Norris since Bob was out. He showed me the vehicle, answered my questions and help me with some setup on the car too. Overall a great salesman with a positive attitude. Traci Roberts in finance helped get the best loan for me; along with a great maintenance package. She made the paper work portion a breeze and was able to explain every small detail, especially since she knew I was first time car buyer. A great learning experience. More

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Easiest car purchase ever! This is a great dealership! Super nice and helpful!! Trent is awesome! We will definitely recommend this dealership to other people that we know loo This is a great dealership! Super nice and helpful!! Trent is awesome! We will definitely recommend this dealership to other people that we know looking for a car. More

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First visit We wanted to change from our old Nissan to a newer car and the first try was at Subaru and your very friedly sales rep. Steve Norris showed us a used We wanted to change from our old Nissan to a newer car and the first try was at Subaru and your very friedly sales rep. Steve Norris showed us a used 3 year old Outback which looked like new and we liked it and after e test drive we signed the contract. More

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