Tracy Sapienza

I am deeply disappointed in my experience with this dealership since purchasing my vehicle less than two months ago. In that short time, I have had to bring my car in for the same unresolved issue thre dealership since purchasing my vehicle less than two months ago. In that short time, I have had to bring my car in for the same unresolved issue three separate times — a level of inconvenience that is simply unacceptable. The first time I picked up my car after service, the issue returned within a quarter mile. The second visit lasted over a week, after which I was told leaves had been removed and the problem was fixed. It was not. On top of that, I discovered my radio no longer worked — something that was not an issue when I dropped the car off. I turned around immediately to report both problems. On the third visit, I was told there was nothing wrong with my radio. When I asked about the recurring main issue, I was told I must be parking somewhere with a lot of leaves. I park in covered parking at both home and work, and it is spring in Cleveland — there are no leaves on the ground. The communication was filtered through a buffer, which made it clear the service department was not taking my concerns seriously. When my car was returned to me, an ABS warning light had appeared — and I was told bringing it back would cost me $189 for a diagnostic. I declined. Less than a mile from my home, with the delivery driver still present, the original issue occurred again. To make matters worse, the glove compartment — where I was told the repair had been made — fell completely off and onto the floor. I ultimately took my vehicle to another shop. They diagnosed and fixed the issue the same day. It was none of the causes this dealership cited over the course of three visits and several weeks. I hope leadership takes this feedback seriously. Customers deserve honest communication, thorough repairs, and basic accountability. More

by tmcbeth1 Verified Customer Verified Customer

Report | Print

I had a great experiencing at Ken Ganley this past weekend. Kristy was wonderful to work with and a big thank you to Matt and Tracy also for making the process so smooth! weekend. Kristy was wonderful to work with and a big thank you to Matt and Tracy also for making the process so smooth! More

Report | Print

Everything went smooth, they went above and beyond to get my vehicle. Would highly recommend them. my vehicle. Would highly recommend them. More

by BRYCEGREENAMYER Verified Customer Verified Customer

Report | Print

Madelyn Vega and Dan Overman were Excellent! I would recommend to everyone I know!! Go see them today! I would recommend to everyone I know!! Go see them today! More

Report | Print

The sales guy did a great job very polite and helpful That's all folks I was very satisfied with the sales guy. He did a great job. That's all folks I was very satisfied with the sales guy. He did a great job. More

by hirizarry113 Verified Customer Verified Customer

Report | Print

Excellent I had a great experience with BOB at Parma Ken Ganley (FORD) Bob was awesome Ganley (FORD) Bob was awesome More

by CARRIFAZ53 Verified Customer Verified Customer

Report | Print

3rd vehicle I've bought at that location. Always a great experience. George did a great job Always a great experience. George did a great job More

Report | Print

I went to Ganley Ford after having a not so good visit. I was greeted and treated with respect. I didn’t feel pressure I was greeted and treated with respect. I didn’t feel pressure More

by BUGSBY5 Verified Customer Verified Customer

Report | Print

The service department there is great. I have had no issues in the 15 years I’ve been doing business there. I have had no issues in the 15 years I’ve been doing business there. More

by SAPIENZAJASON Verified Customer Verified Customer

Report | Print

All went well. I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish th I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish they would have just put it in. More

by fritzwelker Verified Customer Verified Customer

Report | Print