Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
314 Reviews
4.7

314 Reviews

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314 Reviews of Tracy Sapienza

June 24, 2026

Dealership Rating
Employee Rating

Inviting, friendly, professional and courteous staff. We were greeted immediately on arrival. Even though we were early for our appointment with our salesperson we were accommodated. More

by rmpinto.54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Jun 24, 2026

Ken Ganley Ford Parma responded

Thank you for highlighting our inviting, friendly staff and immediate greeting. Accommodating your early arrival is something we’re happy to do. Congratulations on your new Ford F-150 and we look forward to your next visit.

June 18, 2026

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Employee Rating

Treated well, prices were fair, the entire process went very smooth. Highly recommended. 5 stars. More

by Mike.garven27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Matt Palffy

Jun 18, 2026

Ken Ganley Ford Parma responded

Thank you for taking the time to leave a review. We’re pleased the buying process was seamless and you felt well cared for with fair pricing. Enjoy your new Ford Expedition and let us know if there’s anything we can assist you with down the road.

June 13, 2026

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Employee Rating

They acted very fast and were able to have my car ready and payed for within 5 days. More

by caseyadams930
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Amber Dickens

Jun 14, 2026

Ken Ganley Ford Parma responded

We’re glad we could prepare your new Ford Bronco in just five days. Thank you for the five-star rating.

June 09, 2026

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I've gotten all my cars from Ken Ganley Ford for over a decade. They are consistently friendly, cooperative, and always get me in and out. I worked with Pam Koglman - she is a gem! Tracy in finance is so k More

by saratwilliamsiv
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

Jun 09, 2026

Ken Ganley Ford Parma responded

Thank you for trusting us with your Ford Bronco and for your loyalty over the past decade. It’s wonderful to hear Pam and Tracy made the experience friendly, cooperative, and efficient. We look forward to helping you again.

May 28, 2026

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George was very helpful and easy going. He made us feel very comfortable during our car buying process, and Traci also did a great job helping us with the process! More

by jmsodys
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Bode

May 28, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear George and Tracy made you feel so comfortable during your purchase of the used Ford Escape. Congratulations on your Escape and thank you for choosing Ford.

May 30, 2026

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

May 16, 2026

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Very knowledgeable a very professional - easy to work with and in and out pretty quick More

by LIKOHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper

May 16, 2026

Ken Ganley Ford Parma responded

It’s great to hear our team made the process smooth and delivered professional, knowledgeable service. Congratulations on your new Ford Escape. We look forward to helping you again whenever you need us.

May 13, 2026

Dealership Rating
Employee Rating

George Bode walked us through all the features of our new Explorer. George is very knowledgeable about the technology loaded in these new cars. He was able to provide us a model with the options we were look More

by Stumpjumperguitar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Bode

May 13, 2026

Ken Ganley Ford Parma responded

We’re delighted George guided you through the technology and helped you find the precise Ford Explorer model and color you wanted. Enjoy your new Explorer and let Tracy or our team know if there’s anything else we can do.

May 07, 2026

Dealership Rating
Employee Rating

Madelyn was amazing to work with. Super knowledgeable and helpful without being pushy. She made sure we were happy in every way and demoed the vehicle when we test drove and took deli More

by DRAIC13
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

May 07, 2026

Ken Ganley Ford Parma responded

Thank you for highlighting the informative, pressure-free walkthrough during your test drive and delivery of your new Ford. Tracy appreciates your recommendation and is pleased to have ensured your satisfaction at every step.

May 06, 2026

Dealership Rating
Employee Rating

It’s always a good experience at Ken Ganley Ford, I have purchased both new and pre owned cars here as well as having them serviced and they are always friendly and professional. More

by MikeD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Madelyn Vega

May 06, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your positive experiences with us for both sales and service. It’s great to know our team delivers friendly and professional support for new and pre-owned Ford vehicles. We appreciate your loyalty and look forward to helping you again.

May 06, 2026

Dealership Rating
Employee Rating

Great service-very kind people. an excellent dealership.we are happy and grateful for the way we are treated. Thank you. More

by williamgaray81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

May 06, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear our team treated you with kindness and respect. We’re delighted you’re pleased with your used Ford F-150 and appreciate you sharing your experience.

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