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Tracy Sapienza

Overview Reviews (301) Inventory (287)

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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

301 Reviews

Overview Reviews (301) Inventory (287)

4.7

301 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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301 Reviews of Tracy Sapienza

March 30, 2026

Dealership Rating

Employee Rating

Everything went smooth, they went above and beyond to get my vehicle. Would highly recommend them. my vehicle. Would highly recommend them. More

by BRYCEGREENAMYER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Ruper, Matt Radeff

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March 24, 2026

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Employee Rating

Madelyn Vega and Dan Overman were Excellent! I would recommend to everyone I know!! Go see them today! I would recommend to everyone I know!! Go see them today! More

by tcooper9948

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Overman, Madelyn Vega

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Mar 24, 2026 -

Ken Ganley Ford Parma responded

We’re so grateful for your recommendation! Madelyn and Dan are thrilled by your kind words. Enjoy your new Ford, and let us know if there’s ever anything else we can do.

March 20, 2026

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Employee Rating

The sales guy did a great job very polite and helpful That's all folks I was very satisfied with the sales guy. He did a great job. That's all folks I was very satisfied with the sales guy. He did a great job. More

by hirizarry113

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

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Mar 20, 2026 -

Ken Ganley Ford Parma responded

Thank you for letting us know Tracy was so polite and helpful during your Jeep purchase. We’re thrilled you felt well supported and hope to assist you again soon.

March 19, 2026

Dealership Rating

Employee Rating

Excellent I had a great experience with BOB at Parma Ken Ganley (FORD) Bob was awesome Ganley (FORD) Bob was awesome More

by CARRIFAZ53

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

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Mar 19, 2026 -

Ken Ganley Ford Parma responded

We’re thrilled to learn about your excellent experience with our Ford team. Tracy and the rest of our staff appreciate your kind feedback. We look forward to assisting you again soon.

March 16, 2026

Dealership Rating

Employee Rating

3rd vehicle I've bought at that location. Always a great experience. George did a great job Always a great experience. George did a great job More

by davidfessler68

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: George Bode

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Mar 16, 2026 -

Ken Ganley Ford Parma responded

We’re delighted to welcome you back for your third Ford Bronco purchase. It’s great to hear George provided outstanding support throughout your experience. We look forward to assisting you again.

February 25, 2026

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Employee Rating

I went to Ganley Ford after having a not so good visit. I was greeted and treated with respect. I didn’t feel pressure I was greeted and treated with respect. I didn’t feel pressure More

by BUGSBY5

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matt Radeff , John Albany

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Feb 25, 2026 -

Ken Ganley Ford Parma responded

Thank you for your five-star feedback. We’re glad our team greeted you with respect and kept the experience pressure-free. Congratulations on your new Ford and don’t hesitate to reach out if you need anything.

February 20, 2026

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Employee Rating

The service department there is great. I have had no issues in the 15 years I’ve been doing business there. I have had no issues in the 15 years I’ve been doing business there. More

by SAPIENZAJASON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Mark Owens, Allan Pena

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Feb 20, 2026 -

Ken Ganley Ford Parma responded

Your loyalty over the past 15 years means a lot to us. Thank you for trusting our service department with your Ford F-150, and we look forward to serving you for years to come.

February 09, 2026

Dealership Rating

Employee Rating

All went well. I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish th I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish they would have just put it in. More

by fritzwelker

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Ruper, Kristy Tomcho

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Feb 09, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, Fritz, please do not hesitate to let us know. We are always happy to help!

February 05, 2026

Dealership Rating

Employee Rating

Good but this is the third survey I've had to do for this Stop please Stop please More

by Jvolszewski

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

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Feb 08, 2026 -

Ken Ganley Ford Parma responded

Thank you for choosing our dealership! We're always happy to help in any way possible.

January 12, 2026

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Employee Rating

they were very friendly. service was fast and efficent very nice and polite curtesy willing to wok with any situation service was fast and efficent very nice and polite curtesy willing to wok with any situation More

by millifae

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

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