Travis Arnold | Page 2

Chevrolet of Everett responded

Thank you so much for taking the time to write such a detailed and glowing review! We're thrilled to hear that Chevrolet of Everett was the perfect fit for your family's needs. Finding a spacious and affordable vehicle can be a challenge, so we're glad our extensive inventory and transparent pricing helped you find the right one. It means a lot to know that the entire process, from browsing the lot to finalizing paperwork, was easy and stress-free for your family. That's exactly what we strive for with the Better Experience. We're especially grateful for your kind words about our customer service. Our team truly cares about providing a positive experience for every customer, and it sounds like they achieved that with you. A huge thank you for singling out Erik DeChâtenonayree in the sales department! We're incredibly fortunate to have him on our team. His patience, knowledge, and helpfulness are what make him such a valuable asset. We'll be sure to pass your compliments along to him! Thank you again for choosing Chevrolet of Everett. We're so happy you found the perfect vehicle for your family and that you had a positive experience. We look forward to welcoming you back as returning customers in the future!

Chevrolet of Everett responded

Thank you for taking the time to share your recent experience at Chevrolet of Everett. We sincerely apologize that your visit did not reflect the Better Experience we strive to provide all our customers. We understand your frustration with not being able to test drive the truck to diagnose the concern. There may have been a misunderstanding regarding allowable testing procedures. We'd like to investigate this further and ensure our team has the proper resources to address customer concerns thoroughly. We value your business, especially considering your previous purchase of a diesel Suburban from us. We would appreciate the opportunity to regain your trust. Our service manager would be happy to discuss this directly with you. Would you be open to receiving a call to discuss how we can improve your experience? In the meantime, we hope you'll consider giving Chevrolet of Everett another chance. We're committed to exceeding your expectations and demonstrating the Better Experience you deserve.

Chevrolet of Everett responded

We're thrilled to hear about your positive experience with Dan and the alignment service at Chevrolet of Everett! Delivering excellent service is our priority, and we're glad to hear that you're satisfied with the results. We'll be sure to pass along your appreciation to Dan and the alignment technician. Thank you for choosing us, and we look forward to serving you again in the future!

Chevrolet of Everett responded

It's fantastic to hear about your positive experience with Stephen Kenna at Chevrolet of Everett! Providing exceptional service and going above and beyond for our customers is always our goal. We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. ⭐️⭐️⭐️⭐️⭐️

Chevrolet of Everett responded

We're grateful for your continued support and feedback, and we're thrilled to have Eddie, Travis, and the rest of our team providing you with excellent service. While we're sorry to hear about the issue with the rims, we're glad that Travis Arnold and our team were able to address the situation and ensure your satisfaction. We appreciate your understanding and look forward to continuing to serve you at Chevrolet of Everett. Thank you for choosing us!

Chevrolet of Everett responded

It sounds like you had a fantastic experience at Chevrolet of Everett! Fast, convenient, and affordable service with good communication and quality parts are essential for a satisfying customer experience. It's great to hear that the dealership met your expectations in these areas. If you ever need assistance again or have any questions, feel free to reach out.

Chevrolet of Everett responded

It's wonderful to hear that Stephen provided excellent customer service and made you feel at home. At Chevrolet of Everett, we strive to ensure every customer has a comfortable and enjoyable experience. If you ever need assistance in the future, Stephen and the rest of our team will be here to help.

Chevrolet of Everett responded

Absolutely! The service department plays a crucial role in ensuring customer satisfaction and loyalty. It's great to hear that you had a positive experience with them at Chevrolet of Everett. Their dedication and excellent service indeed make a difference in customer retention.

Chevrolet of Everett responded

It's great to hear that you had a prompt and helpful experience at Chevrolet of Everett! Parking your car out front for easy access is definitely a thoughtful touch. If you need any further assistance, feel free to reach out.

Chevrolet of Everett responded

It's wonderful to hear that you've had positive experiences with the team at Chevrolet of Everett. We strive to provide excellent care and service to all our customers. I apologize for any inconvenience regarding the wait time. We'll make sure to communicate more clearly about the expected duration of services in the future. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback and look forward to serving you again.