Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Travis Cole
Travis Cole at Niello Volkswagen

Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

Contact Me
4.9
195 Reviews
4.9

195 Reviews

Write a Review

195 Reviews of Travis Cole

September 23, 2025

Dealership Rating
Employee Rating

Quick service. No problems. Repaired as required. Nice and clean waiting area with snacks and beverages. More

by ERIC.GRIGORYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 23, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 19, 2025

Dealership Rating
Employee Rating

The car was fixed in one day. Excellent service. Top notch team. A++ all the way More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 19, 2025

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 19, 2025

Dealership Rating
Employee Rating

The car was serviced and ready to drive home The same day.a++ Great service. More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 19, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 15, 2025

Dealership Rating
Employee Rating

Niello VW always provides the best service. Travis is great and helpful and provides excellent customer service. I will continue to bring my vehicle for all of my service needs! More

by STAYLOR25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 16, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2025

Dealership Rating
Employee Rating

Exceptionally great customer service! Service completed in a timely manner. My car was well taken care of by Niello Volkswagen! More

by LPATTERSON729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Kamal Singh, Jason Black

Report | Print
Sep 13, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2025

Dealership Rating
Employee Rating

Travis kept me in the loop during my whole repair experience. Niello helped me get home and back to my car after it was repaired. They have been taking great care of my car since I bought it in 2014. More

by TERIESHOFNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 12, 2025

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 10, 2025

Dealership Rating
Employee Rating

Always great service at Niello. Easy to book online, take good care of my vehicles. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth

Report | Print
Sep 10, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 30, 2025

Dealership Rating
Employee Rating

Very Professional advisors, friendly atmosphere, very clean place. Definitely will recommend this dealership! They just don't work on VW, I have taken my previous car '05 Chevy Aveo and they had no issue More

by rcapet77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Scott Russo, Ronald Stevenson, Brandon Lamb, Brent Cooper

Report | Print
Aug 30, 2025

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 29, 2025

Dealership Rating
Employee Rating

Very knowledgeable, Travis made our experience with getting our car serviced very easy. Very helpful. More

by carolcoleman45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 29, 2025

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 21, 2025

Dealership Rating
Employee Rating

I think it is a pathetic corporate plan to not repair my $2000 car radio for software More

by DANIEL@DRDANIELALLEN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 21, 2025

Niello Volkswagen responded

Daniel, I completely understand your frustration and want to note that some dealer limitations (like this one) are set by Volkswagen of America, including the availability of software solutions. Unfortunately, a software solution from Volkswagen of America doesn’t exist for your radio issue. While these constraints are beyond our control, Niello Volkswagen remains committed to assisting you however we can. If you’re able to source the correct replacement radio, we would be happy to install it and resolve your concern. Thank you, Scott Russo, General Manager.

1
2
...
20

Dealership Inventory (204 Vehicles)

used 2021 BMW X1 car, priced at $25,136
2021 BMW X1
used
Mineral Gray Metallic exterior
Automatic
All-wheel Drive
$25,136
View Details
new 2025 Volkswagen Tiguan car, priced at $39,467
2025 Volkswagen Tiguan
new
Monterey Blue Pearl exterior
Automatic
Front-wheel Drive
$39,467
View Details
new 2025 Volkswagen ID. Buzz car, priced at $72,596
2025 Volkswagen ID. Buzz
new
Cabana Blue exterior
Automatic
All-wheel Drive
$72,596
View Details
new 2025 Volkswagen Taos car, priced at $33,813
2025 Volkswagen Taos
new
Monument Gray exterior
Automatic
All-wheel Drive
$33,813
View Details
new 2026 Volkswagen Atlas car, priced at $43,654
2026 Volkswagen Atlas
new
opal white pearl exterior
Automatic
All-wheel Drive
$43,654
View Details
used 2020 Jaguar F-PACE car, priced at $22,214
2020 Jaguar F-PACE
used
Eiger Grey Metallic exterior
Automatic
All-wheel Drive
$22,214
View Details
View All Inventory