Trevor Sabia | Page 4

Pleasant, efficient, everything ready as discussed. The best auto leasing experience in over twenty years The best auto leasing experience in over twenty years More

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What I came in there for was not fixed. This isn’t the first time this has happened. I keep having trouble with the service department. After you but your car, they stop caring. This isn’t the first time this has happened. I keep having trouble with the service department. After you but your car, they stop caring. More

by guhnnie Verified Customer Verified Customer

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The experience and the engagement was welcoming. I would definitely refer the dealership to others. I would definitely refer the dealership to others. More

by jlmco203 Verified Customer Verified Customer

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GREAT EXPERIENCE! THANK YOU FOR EVERYTHING. I WILL RECOMMEND TO ALL MY FRIEDS. THANKS AGAIN GINO THANK YOU FOR EVERYTHING. I WILL RECOMMEND TO ALL MY FRIEDS. THANKS AGAIN GINO More

by GINO6 Verified Customer Verified Customer

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This is the best dealership we have ever experienced in our 15 years driving. Thank you our 15 years driving. Thank you More

by AngelB Verified Customer Verified Customer

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Terrific! Curtis our salesman was great, and Mr.Napoli always runs a clean ship. Totally recommend. Curtis our salesman was great, and Mr.Napoli always runs a clean ship. Totally recommend. More

by mrothberg5 Verified Customer Verified Customer

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Trevor worked with me with my trade in and on new lease payments are lower. payments are lower. More

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Good honest people. . Easy to work with. Satisfied with everyone all around. Plan to buy another Kia in the future. . Easy to work with. Satisfied with everyone all around. Plan to buy another Kia in the future. More

by binguck Verified Customer Verified Customer

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Unfortunately to say that I am disappointed with my car buying experience at your dealership is an understatement. The transaction should have been seamless, I was there to buy out my lease, but instead I buying experience at your dealership is an understatement. The transaction should have been seamless, I was there to buy out my lease, but instead I was deceived into a warranty without full disclosure. The process was rushed and my questions were continually being dismissed in regards to the loan and financing options. I was told that the extended warranty would increase my payment by $15 a month but they did not explain that it would increase my loan by another $3,500. I only realized this upon returning home and reviewing the documents. The last page of the packet showed the additional loan amount but my signature was added electronically. This was deceptive because I was not given this document to sign and unaware of the additional loan amount. I came back to the dealership a couple of hours later to have this rectified. I wanted the loan amount to reflect what was owed in the vehicle only since I did not agree to the additional amount but he says it was too late because it was already processed. I was told that they would void the warranty and a check for the additional amount would be sent. Three weeks later I am still waiting for the dealership to send a check to the financial institution for the warranty amount. A complete nightmare. I wanted my payment low and now I’m stuck with the higher payment and loan amount. Shady practice by financing at Napoli preying upon unsuspecting women. Just be honest and give people the facts! You made enough money on the processing fees you charged me. You didn’t need to take advantage and con me into the warranty. Shame on you. More

by ANWARD7 Verified Customer Verified Customer

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Best service I ever received from a dealership! I highly recommend Kia Napoli to anyone! I highly recommend Kia Napoli to anyone! More

by aperch33 Verified Customer Verified Customer

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