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267 Reviews of Tristen Brannon
Verified Customer
September 21, 2025
My son is a Student at Christopher Newport University. Coordinating the service appointment was made easier by the honesty and professionalism of the SERVICE STAFF. All word was explained and once done Coordinating the service appointment was made easier by the honesty and professionalism of the SERVICE STAFF. All word was explained and once done my son was able to get over and pick the car up. They even made it possible for us to pay over the phone. Excellent Service!!! More
by lynroane67
Other Employees Tagged: Al Cusano, Walter Holmes, Ken Nelson
September 20, 2025
I purchased my 2025 F250 new here and will continue to do business here! Excellent team! business here! Excellent team! More
by SCOTTMOORE454
Other Employees Tagged: Al Cusano, Walter Holmes, Ken Nelson
September 18, 2025
Tristan is my service manager and I am so glad that he is. He makes sure everything is done properly. is. He makes sure everything is done properly. More
by lnisnana
Other Employees Tagged: Al Cusano, Ken Nelson
September 14, 2025
Took my car in for recall. When I got my car back the window on the drivers side would not roll down and there is a problem with the door. Everyone lies and they try and act When I got my car back the window on the drivers side would not roll down and there is a problem with the door. Everyone lies and they try and act like they did not do anything to your car. It should have a least been I. The same condition, not worst. More
by NONE25
September 13, 2025
A pleasant greeting as I walked into the service area. The service was scheduled ( oil changed and filter tire rotation and diagnostic) . I especially love the courtesy shuttle to and my home. My car is The service was scheduled ( oil changed and filter tire rotation and diagnostic) . I especially love the courtesy shuttle to and my home. My car is running fine. More
by GMTERRY21
September 13, 2025
One of the best dealers I have been to I am from NY so it's nice to be treated with care and concern it's nice to be treated with care and concern More
by JLSPENCER1969
Other Employees Tagged: Al Cusano, Walter Holmes, Ken Nelson
September 11, 2025
Tristan is the best service advisor that I have come across anybody that comes to Bowditch Ford. Please ask for Tristan. He’ll take great care of you.. across anybody that comes to Bowditch Ford. Please ask for Tristan. He’ll take great care of you.. More
by DAN.T
Other Employees Tagged: Blake Townsend
September 10, 2025
Dropped vehicle off Monday 9/8 as scheduled 930am for oil change and state inspection. Received call at 12 noon with results of failed inspection. Defrost inoperable and both tires on passenger side needed change and state inspection. Received call at 12 noon with results of failed inspection. Defrost inoperable and both tires on passenger side needed to be replaced. After declining the tire replacement, I agreed to the diagnostic for the defrost. I didn't receive any further communication after the 12 noon call. I called back at 6:25pm for an update and was advised by Sales that Service was closed. From 12 noon to 625pm, I received no communication updates. I left a voice mail for Tristan seeking status. The next morning I received a call from Tristan with a quote to replace the door actuator module. I declined the service and expressed my dissatisfaction for the lack of communication. He offered an apology and stated my vehicle would be ready in 1hr. This is not the first time I've taken my vehicle to Bowditch Ford for routine services that normally take a few hours but ended up taking 1-2 days and lacked proactive communication. For future, I will think twice before utilizing Bowditch. No longer my first choice for vehicle purchases or servicing. My husband and son are both Ford owners and I will advise them of the same. More
by twink_L_toes
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