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Tristian Rivas
Tristian Rivas at Norm Reeves Honda Superstore North Richland Hills

Tristian Rivas | Page 28

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
318 Reviews
4.7

318 Reviews

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318 Reviews of Tristian Rivas

June 28, 2024

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Employee Rating

I have never had a bad experience with this service center. I do always make sure that I schedule any work/service to be performed. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French

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Jun 28, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're happy to hear that you've consistently had positive experiences with our service center. Scheduling in advance definitely helps us provide the best possible service. We appreciate your trust and look forward to continuing to meet your automotive needs.

June 27, 2024

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Employee Rating

Had to wait over 150 minutes to get my service done. This is way too long. So I will find another place More

by tandrig.
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 28, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the extended wait time you experienced. We're committed to improving our service efficiency and hope to welcome you back soon.

June 21, 2024

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Employee Rating

Tristan Rivas was great always great gets me in and out. Every time my car needs service he’s the one I call. More

by SERRONWILLIAMS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words about Tristan! We're glad to hear he continues to provide excellent service. We look forward to helping you with your car needs in the future!

June 20, 2024

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Employee Rating

I am extremely thankful for Rod, Ricky, and Tristan taking care of me. We had an issue that should not have been an issue. Rod, Ricky, and Tristan did not stop until they felt the issue was fixed. I ca More

by Gutierrez_Sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Flores

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Jun 25, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled that Rod, Ricky, and Tristan could resolve the issue to your satisfaction. Your appreciation means a lot to us.

June 18, 2024

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I really enjoy coming to the dealership. It’s nice that they have a free car wash. It is always a great atmosphere and everyone is so nice. More

by Tigerfan258
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled you enjoy our dealership's atmosphere and complimentary car wash. We look forward to seeing you again soon!

Jun 19, 2024

Tigerfan258 responded

I did have one more thing I wanted you to know. In the waiting room there is a couch and the couch is damaged and makes the whole location look not so up-to-date. There’s tear on the back of the couch and you can see the foam in the couch. Repairing that would make the waiting room a little bit more appealing.

June 18, 2024

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Nice customer service, very impressed with Tristan and his clarity on my situation. Very refreshing to her about the timeline for completion, considering that amount of cars in the queue ahead of me More

by RAJSR29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear Tristan provided clarity and a clear timeline for your service. We appreciate your patience and trust in us!

June 18, 2024

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I would tell everyone to go to Tristian, always keeps it honest and real as possible. More

by Kevinortega1836
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your recommendation! We strive to provide honest and transparent service to all our customers. We look forward to serving you again in the future!

June 18, 2024

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Tommy Crean was our Service Provider. Great team at Norm Reeves. Their service techs did a fantastic job on brake repair and flush. More

by Gnaseef
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience, Tommy! We're thrilled to hear our service team took great care of you. We look forward to seeing you again at Norm Reeves!

June 16, 2024

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Tristan is why we come for service he is a breath of lite in an industry that has diminished as far as service goes More

by Billbarlow50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Tristan! We're proud to have him on our team and appreciate your loyalty to our dealership.

June 15, 2024

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Employee Rating

Clean and amazing, love the place so freaking friendly and appreciate everyone love it love it More

by mfit38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Hannah Pearson, Michael Lindley, Nate Franklin, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski

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Jun 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words and appreciation! We're thrilled to hear that you had such a positive experience at our dealership. Looking forward to serving you again in the future!

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