Ty Jones | Page 5

Had an absolute awesome experience when I purchased my 2020 Outback (Certified) If you are a person that feels like just a number when you go to a dealership or service department you will be happy to kn 2020 Outback (Certified) If you are a person that feels like just a number when you go to a dealership or service department you will be happy to know that Concordville Subaru is not that way at all. I truly felt like the most important person there by each person I interacted with! Service, service, service is the name of the game! Sales is why they are there but satisfaction is what’s most important. They are much more concerned with your wants and needs than theirs! Bill Still was awesome!! He was always available to answer my questions, extremely friendly and courteous. Mo, the General Manager, is right there to help make the deal happen as much as he can! He is honest and resourceful. I have purchased 4 Subarus from Concordville and he has been a tremendous help and sounding board to help determine the right vehicle for the budget and vise versa. I could go on. Know that you are what’s most important to this establishment and it’s employees!! P.S. Thanks also goes out to Keith in Finance for all his hard work and excellent customer service! More

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From start to finish, our car buying experience at Concordville Subaru was top-notch. Even after the sale, they followed up with a meeting to answer questions and help me get comfortable with the tech Concordville Subaru was top-notch. Even after the sale, they followed up with a meeting to answer questions and help me get comfortable with the technologies in my new car. I'm very happy with this dealership, especially compared to other dealerships in the area. More

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In a time when buying a car can be very challenging, Audelia Akanda, Sales Consultant, made this a stress-free process. She is extremely knowledgable, patient (I had a lot of questions), kind and was fu Audelia Akanda, Sales Consultant, made this a stress-free process. She is extremely knowledgable, patient (I had a lot of questions), kind and was fun to work with! Ty Jones, Sales Manager, was also so very helpful. He gave me a very fair deal on my trade and made sure I was completely happy with my choice of Subaru Outback. My husband and I just felt so comfortable because of these two great people. I am already referring my friends to Concordville Subaru and Audelia Akanda & Ty Jones. More

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Concordville subaru has an excellent and professional sales team. This includes every employee we met and spoke to during the sales process. sales team. This includes every employee we met and spoke to during the sales process. More

by rkaragiani Verified Customer Verified Customer

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Discovered over 3k worth of repairs needed within 1 week of purchasing a used car. Dealer claims the issues never surfaced on their inspections. 1 of 3 repairs are covered under the limited warranty and n of purchasing a used car. Dealer claims the issues never surfaced on their inspections. 1 of 3 repairs are covered under the limited warranty and now I’m stuck to pay out of pocket for the rest. I wouldn’t expect such deception from a reputable car dealer. I can appreciate the non pressure feel for buying a car, but it felt like the reps had little to no interest in selling the car. I should’ve taken that as a sign to walk away… More

by Nigel F. Verified Customer Verified Customer

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I always use this dealer for service and I recently bought a new car from this dealer. I trust them to give me accurate and upfront information and to treat me with respect. bought a new car from this dealer. I trust them to give me accurate and upfront information and to treat me with respect. More

by Monalisalaurie Verified Customer Verified Customer

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We were very pleased with our buying experience and friendliness of the personnel. John was especially good! friendliness of the personnel. John was especially good! More

by procrit222 Verified Customer Verified Customer

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Polite, courteous and respectful of customer during car buying/car leasing process from start to finish. buying/car leasing process from start to finish. More

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Outstanding service start to finish. Quick responses and trustworthy service. I’d drive 4 hours again to buy my next car with the group of professionals from Concordville Subaru! Thank Quick responses and trustworthy service. I’d drive 4 hours again to buy my next car with the group of professionals from Concordville Subaru! Thank you for an amazing car and a positive experience. More

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Sadly, the Subaru Ascent 2020 I bought from this dealer was a lemon. It had electrical problems, a weird gas tank issue, and the roof leaked putting all the bells and whistles in my Ascent into a tailspin. was a lemon. It had electrical problems, a weird gas tank issue, and the roof leaked putting all the bells and whistles in my Ascent into a tailspin. I visited Subaru in this dealership 8 times,one in KY 3 times, and one in Ocala 3 times. My biz partner, who's an Ivy League trained lawyer, finally agreed with me, that if this car wasn't a lemon, there was no hope. The dealer and Subaru stood behind the product, and I am now driving a newer 2022 version. My partner was surprised, but felt they wasted our time in the switch, but at least stood behind the product. I thought they tried, but I guess they weren't making much money, so they sort of burned the bridge over stupid time stuff. I was impressed Subaru stood behind their product. More

by JSEDER Verified Customer Verified Customer

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