Tyler Albrecht | Page 3

They don't negotiate pricing which is great. However, they try to upsell you with high-pressure and misleading sales tactics for everything else. They straight up lied about several things throu However, they try to upsell you with high-pressure and misleading sales tactics for everything else. They straight up lied about several things throughout the sales process. Summary: they operate like every other used car dealership. Most of these issues are unavoidable no matter where you go, so I hope this gives people a preview of a few things to watch out for when buying a used car. I came in knowing the exact car that I wanted, and I already had financing lined up through my bank. Despite that, the sales team spent over an hour trying to sell me on financing that was horrible compared to what I came in with. I had a low APR, 48 month deal lined up, and I told them I was going with it unless they could beat the APR for the same length of term. They tried to get me to sign for 3% higher APR on a contract that was 3 years longer than my existing loan 😂 and then with a straight face, they repeatedly asked why I didn't want to use their financing. Other things that were annoying/dishonest: - Told me that I MUST purchase GAP insurance by law in Colorado. Their own paperwork states that GAP coverage is optional, and my bank told me that I didn't need it. FYI, if they suck you into GAP coverage and you don't want it - you can cancel it at any time in the future. Just call your bank. - Throughout the process, the salesperson did the classic "let me go back to my manager", "my manager is getting pissed", etc. high-pressure sales tactics when I asked to remove optional fees, upsells, GAP coverage, and more. The salesperson went back and forth at least 4 times and each time took 15-30 minutes. Reminder: I already had financing, and we had already agreed on the price! This should have taken 5 minutes, but took almost 2 hours. - Claimed that my credit score was 80 points lower than it is even though I verified it beforehand through Experian & Equifax. - Added a $600 charge for (I'm still not 100% sure) putting on the license plate frame and cleaning the car, and a warranty for paint + interior that seems worthless from what I've read. I said that I didn't want it and they said it was not negotiable. If you want $600 more per car, just increase the price of the car. This is a classic tactic to avoid bait and switch laws - their sticker price is "lower", but then they have high fees for unsubstantial, unwanted add-ons. I came here because I heard that Echo Park doesn't haggle prices. Turns out, it's worse - they haggle on details that were never negotiable for me in the first place, and they shouldn't be for any savvy buyer. Despite telling them up front that I did not want a warranty, GAP coverage, and many other things that they try to add to a sale. Who on earth would take a higher APR + higher length deal if they do not care about the monthly payment. Insane lol. I know this is how every used car dealership works - just want to let people know what to look out for before they go in :) don't be scared to call dealerships out on their xx More

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The dealership has great staff and they work hard to help. The place is a bit unorganized. help. The place is a bit unorganized. More

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Ryan made the process easy. We had a great experience and will come back again We had a great experience and will come back again More

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It was a busy Saturday, but my experience was great. Bryan made the buying process simple and EchoPark was even able to find financing that beat my bank’s. I’m looking forward to getting on the road Bryan made the buying process simple and EchoPark was even able to find financing that beat my bank’s. I’m looking forward to getting on the road with my new (used) car. More

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Great experience from start to finish victor made it super simple and easy the dealership process was easy and awesome. super simple and easy the dealership process was easy and awesome. More

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Came into this experience slightly nervous as we knew this was a big purchase for a car that doesn’t come around very often. We scheduled a test drive and during the drive, noticed an odd sound. We broug this was a big purchase for a car that doesn’t come around very often. We scheduled a test drive and during the drive, noticed an odd sound. We brought up our concerns with Junior and he got a technician to drive with us so we could point out the sound. Tyler, the tech, confirmed he also heard it and they took it into their shop to take a closer look. After a few minutes, they were able to identify the issue and let us know it would be fixed at no cost to us. We gave it a night to sleep on it before coming back the next morning ready to pull the trigger. Junior was patient and walked us through the entire process, answering all our questions and addressing any concerns. The extended service option is platinum- better than the vehicle’s original warranty and only a $100 deductible when used, so it was a no brainer. Overall, happy with our purchase and glad we got the car we wanted. More

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Professional! Exceptional customer service skills! Thorough! Attentive to detailed questions! Easy to understand! Very easy car purchasing experience! Exceptional customer service skills! Thorough! Attentive to detailed questions! Easy to understand! Very easy car purchasing experience! More

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Efficient, honest and reliable. Clean and comfortable setting during the process. All the staff are very kind Clean and comfortable setting during the process. All the staff are very kind More

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Great experience! We had an efficient check out. Harold did a fantastic job showing us vehicles! Thank you Harold and Victor! We had an efficient check out. Harold did a fantastic job showing us vehicles! Thank you Harold and Victor! More

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Abram is an exceptional individual, who demonstrates knowledge about cars, processes and offers helpful information that is very relevant to the purchase. He is an asset to your company and he must be r knowledge about cars, processes and offers helpful information that is very relevant to the purchase. He is an asset to your company and he must be recognized for his efforts and dedication. We will be back to see him. More

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