Tyler Campuzano

I don’t like to throw employees under the bus, especially without fully understanding the circumstances, but I do want to share my experience. The past few visits, I’ve been quoted similar time frames for a without fully understanding the circumstances, but I do want to share my experience. The past few visits, I’ve been quoted similar time frames for a standard oil change service (around 1.5 to 1.75 hours). Unfortunately, the actual service times have consistently far exceeded that estimate. Some taking over 3 hours, with one close to 4. On my most recent visit, after waiting 2 hours I checked in and was told it would be “about 10 more minutes.” It ultimately took nearly 30 minutes longer. The extended service times have become unreasonable, and it feels like the overall level of customer service has been steadily declining over the past few years. More

by STEVEN GALLO Verified Customer Verified Customer

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Matt Stanley did a great job with my 2023 Tundra tanks again Matt. Phil R. again Matt. Phil R. More

by FLIPNPHIL2 Verified Customer Verified Customer

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Aimee and the team were great. She explained everything and there were no surprises. Findlay Toyota is the only dealership we work with. Great sales and service She explained everything and there were no surprises. Findlay Toyota is the only dealership we work with. Great sales and service More

by BEFRITCH Verified Customer Verified Customer

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The areas are very clean. I was able to work remotely while my vehicle was being services. The employees are very friendly and helpful. The staff kept me informed of the pr I was able to work remotely while my vehicle was being services. The employees are very friendly and helpful. The staff kept me informed of the progress and any additional findings before beginning any work. More

by ICASIANO13 Verified Customer Verified Customer

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Fabulous service as always LOVE Toyota , Wll is terrific , helpful and very good at explaining what needs to be done. , helpful and very good at explaining what needs to be done. More

by OKANDA5678 Verified Customer Verified Customer

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I arrived on time for 1:15pm appointment on Aug. 19 for the Green Service. After waiting for 1hr30 mins I texted the agent Kevin who managed my service. About 20 mins later, he called me my car is re 19 for the Green Service. After waiting for 1hr30 mins I texted the agent Kevin who managed my service. About 20 mins later, he called me my car is ready. On my way back home, I found my old service label is still on my window without the new service label. This makes me not very happy. Paying $119 for the green service,, the technician didn't even get me a new service label to reminder me for the next service time. I do hope the technician did the other service (those invisible to me) for my car. More

by JICHUN.LI Verified Customer Verified Customer

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Exceptional Service. They took great care of my car. I now own 3 Toyotas and bring them all here. They took great care of my car. I now own 3 Toyotas and bring them all here. More

by SAPPORO0G Verified Customer Verified Customer

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Will did exactly what he promised. He met my schedule and the work was done on time. He met my schedule and the work was done on time. More

by MANPACHEZ Verified Customer Verified Customer

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Unsure who Tyler is but Chris was great and provided exceptional service. Personable, friendly, professional exceptional service. Personable, friendly, professional More

by RISSA.M94 Verified Customer Verified Customer

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3 hours for an oil change and tire rotation … need to do way better . Lots of places out there who can meet this way better . Lots of places out there who can meet this More

by Busyl9 Verified Customer Verified Customer

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