Tyler Erhardt | Page 4

Friendly Staff, Clean dealership. Arrived at 12:35 for a 1:00 appointment, car was finished around 3:20. This was for normal service, oil change, tire rotation, etc. almost 3 hours wai Arrived at 12:35 for a 1:00 appointment, car was finished around 3:20. This was for normal service, oil change, tire rotation, etc. almost 3 hours waiting is a little extreme in my opinion. The text/email sent with billing information was very confusing. I received an email invoice for over $285 when in fact, my final total was under $100. The waiting room is just so, so, nothing special. Most of the chairs are in long need of replacement. Worn and torn. They need to provide some machines for refreshments like sodas, etc. Complimentary water, coffee and popcorn were available. Overall, a good experience with a few minor issues. More

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The work done to my car is extremely satisfactory and all staff members were polite and well deserved. Very happy to be a member of the MAZDA family ! staff members were polite and well deserved. Very happy to be a member of the MAZDA family ! More

by WARRENYEE2015 Verified Customer Verified Customer

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Typically this is a well-rounded service experience, even as a waiting customer; however, this time was different. The Service Coordinator was short-tempered, seemed distracted, and was not putting service f as a waiting customer; however, this time was different. The Service Coordinator was short-tempered, seemed distracted, and was not putting service first. Secondly, the service itself took way too long. 2 hours just to get my inspection video, 4 hours total for a relatively simple routine checkup & small repair. Finally, the Wi-Fi which is usually dependable had been changed and was intermittent - a key differentiator for a waiting customer trying to get work done. Still will try again, but this experience was far from my expectations all around - expectations that had been established from prior visits. More

by PREYNOLDS1512 Verified Customer Verified Customer

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Great experience very great staff Very knowledgeable and professional and the dealership is very clean professional and the dealership is very clean More

by g-man Verified Customer Verified Customer

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No fuss negotiating. Very friendly and accommodating. Renniel Williams in sales was extremely helpful and knowledgeable. This is the 3rd vehicle I’ve purchased from th Very friendly and accommodating. Renniel Williams in sales was extremely helpful and knowledgeable. This is the 3rd vehicle I’ve purchased from this dealer. Would have no issues purchasing another when the time comes. More

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Nice clean dealership,easy to schedule service,friendly people,no B.S.! Thanks Sport Mazda North. people,no B.S.! Thanks Sport Mazda North. More

by WILLIAM_HOUGHTON Verified Customer Verified Customer

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Reliable & a pleasure to work with. I've been a customer for 8 years, and have consistently been happy with the level of service. I've been a customer for 8 years, and have consistently been happy with the level of service. More

by Jmock81 Verified Customer Verified Customer

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Great staff and service from this dealer, been doing business with them since 2015 and I drive out of my way to use them for their thorough service. business with them since 2015 and I drive out of my way to use them for their thorough service. More

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Frankie's video was thorough and great. It was informative and it was much appreciated. Tyler made my day. Not only did he take great care of me but he also made sure I was taking care of o It was informative and it was much appreciated. Tyler made my day. Not only did he take great care of me but he also made sure I was taking care of on my next visit. Best experience thus far. More

by QUETHSI Verified Customer Verified Customer

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Noah was. Very knowledgeable and took the time to explain what was going on with my car. He downloaded the Mazda app to my phone so I can obtain coupons and pr Very knowledgeable and took the time to explain what was going on with my car. He downloaded the Mazda app to my phone so I can obtain coupons and promotions that are available. He also assisted me with warranty information. He is the best service advisor ever. More

by VIOLETLORI Verified Customer Verified Customer

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