Tyler Kline | Page 53

It was a GREAT experience. We have a relationship with Klaben for a lot of years. My mother-n-law from North Carolina would buy a vehicle here, in later years she would get her We have a relationship with Klaben for a lot of years. My mother-n-law from North Carolina would buy a vehicle here, in later years she would get her van in North Carolina. Mona Crooks in the service department has taken good care of us. Tyler and Doug was very patient and helpful helping us to compare prices between old and new. We bought a new Ford titanium Escape. Since I worked 37 years in the salary dept at Walton Hills, I have always owned Ford!!!!! Thank You More

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Quick and painless I went into klaben in the early afternoon expecting to just test drive and possibly hold a used car until the insurance money came in from my old one. I went into klaben in the early afternoon expecting to just test drive and possibly hold a used car until the insurance money came in from my old one. Danny and Tyler showed me the car I had in mind, explaining all of its features and letting me drive it for as long as I want. After deciding on the vehicle, we talked numbers a bit. The car was already within the fair range on kbb. Danny had the numbers crunched and got me in-house financing at an extremely competitive rate while only having to put down a third of what I had originally intended. About an hour and a half later, the keys were mine and Tyler showed me most of the features inside the car and ensured that I had all my questions answered. All the staff members I encountered were polite and helpful. I will recommend klaben ford to family and friends in the future! More

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Knowledgeable, friendly, professional I came in to test drive a new MKZ, and review my options. Joe and Tyler were incredibly helpful, candid, and knowledgeable about the vehicles and I came in to test drive a new MKZ, and review my options. Joe and Tyler were incredibly helpful, candid, and knowledgeable about the vehicles and the service. There was no 'push' to get me to make any purchasing decisions. They let me ask questions, answered my questions, compared the operation/options to other vehicles in the Ford umbrella, and discussed advantages to Certified Pre-Owned vs. New. Would definitely recommend Joe and Tyler to somebody who knows what they are looking for, thinks they know how it works, but want some confirmation on the vehicle and it's options. More

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Great experience! I went in to get an oil change and came out with a new car! Joe and Tyler were excellent, knowledgeable, helpful, and not pushy at all. I was not goin I went in to get an oil change and came out with a new car! Joe and Tyler were excellent, knowledgeable, helpful, and not pushy at all. I was not going to lease another car until the fall, but they gave me good information so I could make an informed decision------plus the discounts that were available due to auto show time helped a great deal. This is the third car I have leased from Klaben and their customer service in sales and service is exceptional. Joe and Tyler are outstanding young men who are very car savvy and know how to treat customers. They made the leasing process painless! Christine Klaben also is very good to work with in regards to the financial and paperwork process, More

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