Jacob Clinton

Jim Butler Chevrolet responded

Thank you for sharing your experience. We're very sorry to hear that your visit did not meet your expectations. We understand how frustrating it must have been to spend over two hours discussing financing options only to find that the proposed vehicle and payment did not align with your daughter's budget. Asking about a customer's needs, budget, and payment goals early in the process is an important part of providing a positive car-buying experience, and we're disappointed to hear that you felt those conversations didn't take place. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. Our goal is always to help customers find a vehicle that fits both their needs and their budget while making the process as transparent and efficient as possible. We would welcome the opportunity to learn more about your experience and discuss your concerns further. Please feel free to reach out to our management team so we can better understand what happened and work toward a resolution. Thank you for your honest feedback. We appreciate the opportunity to improve and hope to have the chance to better serve you in the future.

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize that your purchase and ownership experience did not meet your expectations. We understand your frustration with the issues you've encountered, from concerns during the sales process and credit inquiries to the condition of the vehicle after purchase and the communication challenges you experienced with our service department. Having to deal with a tire replacement, brake and control arm repairs so soon after purchasing your vehicle, along with delays in communication, is understandably disappointing. We're also sorry to hear that you felt pressured during the financing process and that aspects of the transaction left you feeling uncomfortable. Providing a transparent, respectful, and customer-focused experience is our goal, and it's clear we fell short of that standard in your case. We do appreciate your recognition of Tim, Mike, and the efforts made to assist you along the way, including the loaner vehicle and service accommodations. However, we understand these actions did not fully offset the frustrations you've experienced. Your feedback is important and has been shared with our team. We regret losing your confidence as a repeat customer and appreciate you bringing these concerns to our attention. Thank you for giving us the opportunity to serve you, and we wish you the very best moving forward.

Jim Butler Chevrolet responded

Thank you for your kind words! We're glad to hear that you found our team friendly, helpful, courteous, and knowledgeable. Providing quick answers and resolving concerns efficiently is what we strive for, and we're happy we could take care of your issue. We truly appreciate your feedback and look forward to assisting you again whenever you need us!

Jim Butler Chevrolet responded

Thank you so much for the kind words! It was a pleasure working with you. While we didn’t quite get there the first time, I’m really glad we stayed connected and were able to make it happen on the second go. I appreciate the opportunity and your trust—enjoy your new purchase!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, as that is never our goal. We take comments like yours seriously and would appreciate the opportunity to learn more about what went wrong and how we can improve. Please feel free to contact us directly so we can address your concerns and work toward a better experience in the future.

Jim Butler Chevrolet responded

We're very sorry to hear about this experience. Being without a vehicle and facing a major repair like an engine replacement is extremely frustrating, and this is not the experience we want for any customer. We want to address this as quickly as possible and review what happened with your vehicle and the repair timeline. Please reach out directly to our sales manager at 636‑208‑6033 so we can look into this immediately and work toward a resolution. Thank you for bringing this to our attention we take your concerns seriously and want to make this right.

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!