Tyler Ratledge | Page 59

Excellent dealer (card from sale says use #25665 on review) I have purchased from Toyota of Cleveland a few times, both sales and service exceed expectations, excellent! Jeff Horton and Tyler Ratledge were exc I have purchased from Toyota of Cleveland a few times, both sales and service exceed expectations, excellent! Jeff Horton and Tyler Ratledge were exceptional in helping make this work! More

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An outstanding experience. Everyone there was very courteous and helpful. It was the best experience I've ever had with a car dealership. I would recommend them to everyone wh Everyone there was very courteous and helpful. It was the best experience I've ever had with a car dealership. I would recommend them to everyone who is looking for the best deal and experience More

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AMAZING DEALERSHIP! On Monday, Dec 19th, I headed to Chattanooga to pick up my granddaughter (age 20) that I raised to begin the grueling task of buying a car immediately On Monday, Dec 19th, I headed to Chattanooga to pick up my granddaughter (age 20) that I raised to begin the grueling task of buying a car immediately due to the fact that she had totaled her car only 2 days before. We decided to go to Cleveland as it appeared that the dealerships were in the same vicinity & she wanted to look at Nissan, KIA, Toyota & Honda. My intent was for her to get the full experience of deciding & buying a car as she had never been exposed to this. We approached the Toyota dealership first. As we drove around to look at the type vehicles, we were greeted with a warm smile & nod from Roger Thompson. As we entered, I explained to Roger that we were just in the "shopping" stage & I did not want to run our socials until she had decided what she wanted & that we were going to be visiting other dealerships as planned. He immediately took us under his wing & treated us with patience, knowledge & respect. He totally engaged her knowing that ultimately I would be the one with the credit to make any deal we found. He brought a car for her to drive & explained every detail of every feature the car had. We returned to the dealership & Roger began to ask the normal questions in order to run figures for us. I once again explained to him the insistence I had in the "full" process. He brought us the numbers on the car & brought his manager in to meet us & that was truly what he did, no pressure, not a word about trying to finalize a deal! (Roger had done his work behind the scene to make sure that there was no pressure), We left there & went to their Honda competitor (determined to get the "full" experience). The experience was horrifying with the salesman not ever giving us his name. He never even looked at my granddaughter! We did drive a vehicle where my granddaughter had to ask him the questions about every feature & he did not even give directions on the route & finally got lost himself & had to pull his phone out to get us back to the dealership. My granddaughter didn't even want to go back in the dealership so that we could get the numbers on this vehicle. I finally received the numbers & as he left to go get his manager, I escaped to my car! As we drove out of the Honda dealership, I asked her to get us the address to one of the other dealership & she indicated that she wanted to go back & purchase the Toyota vehicle from Roger. Once again every detail was explained until she totally understood what commitment she was making with no feeling of being rushed! I have bought many vehicles through the years & NEVER agreed on the first offer. But because of the respect that Roger & his team gave her & me, I didn't haggle with the numbers. The process became more about how we were treated (WITH RESPECT) instead of haggling over a few dollars! So my granddaughter left with a "full" awesome experience & a brand new 2016 Toyota Corolla! I probably will not need too many more vehicles but if I were to ever need one, I would drive two & a half hours to purchase from this dealership! It truly was a great experience & one that I will share with everyone! Thank you Roger & all the team at Toyota of Cleveland! More

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New Tacoma Bought my second Toyota vehicle from these guys. They are always friendly and took care of me. Always willing to work on things and are expeditious Bought my second Toyota vehicle from these guys. They are always friendly and took care of me. Always willing to work on things and are expeditious with the papers. The paperwork is always the worst part and these guys do what they can do get you in and out as fast possible. More

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Friendly and smooth! Everyone I met there was so friendly and not pushy in any way. I felt as though all smiles and handshakes were genuine! I was treated with respect and Everyone I met there was so friendly and not pushy in any way. I felt as though all smiles and handshakes were genuine! I was treated with respect and dignity. No game playing here! More

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Great experience!!! Couldn't be more pleased with my buying experience....again!!! Purchased my first Toyota from Toyota of Cleveland, and now I have purchased my second Couldn't be more pleased with my buying experience....again!!! Purchased my first Toyota from Toyota of Cleveland, and now I have purchased my second!! Everyone I met and dealt with was courteous and really went out of their way to make sure I got the best deal possible!!! Friendly staff, quality products and service, comfortable and inviting environment...all reasons I will continue to return for service and any future car buying needs!! More

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Great experience Overally it was a great experience, every step of the way. Everyone made it an easy experience and I got in and out with my new car car quickly. Top t Overally it was a great experience, every step of the way. Everyone made it an easy experience and I got in and out with my new car car quickly. Top tier work from everyone. More

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Didn't think they could do it. I was very skeptical about making a deal on a new Tundra. This was the 3rd Toyota dealership I've delt with. Stockton, our salesman gave us a very fai I was very skeptical about making a deal on a new Tundra. This was the 3rd Toyota dealership I've delt with. Stockton, our salesman gave us a very fair deal on our trade in and on the new Tundra. Then Tyler the finance guy got us 1.9% intrest on our finance. Lower then expected. After the deal was closed I found a tiny dent in the side of the truck bed. Immediately our sales person Stockton filled out paperwork to remedy the problem. Set up a appointment to have it fixed. Met my wife promptly with the keys to a rental car at the front door. Truck fixed in a few hours to our satisfaction (and I'm pretty picky). Very happy. It's easy to say you'll be provided with good service after the sale however we shown that. Great work Cleveland Toyota. And they even washed it (wife just reminded me). More

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Awesome! Very helpful, nice, and willing to get you the best deal Possible. I recommended going and seeing them so you can get your dream car! Very helpful, nice, and willing to get you the best deal Possible. I recommended going and seeing them so you can get your dream car! More

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Purchased New Car Everyone here is always so kind! Roger was fantastic! Very knowledgeable and professional! We will continue to buy our vehicles from Toyota of Clevela Everyone here is always so kind! Roger was fantastic! Very knowledgeable and professional! We will continue to buy our vehicles from Toyota of Cleveland! Check them out! More

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