Tyler Schulz | Page 7

Sensors issues with extreme cold Weather . . was able to get it fixed was covered by warranty TucsonXRT 2024 Thanks very polite and attentive.. always courteous . was able to get it fixed was covered by warranty TucsonXRT 2024 Thanks very polite and attentive.. always courteous More

by MADELINPEREZ2008 Verified Customer Verified Customer

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The worse customer service there is. It takes you a minimum 15 phone calls for 5 to 10 minutes each to get to a service agent. I highly suggest you pay higher and go to someplace else. It takes you a minimum 15 phone calls for 5 to 10 minutes each to get to a service agent. I highly suggest you pay higher and go to someplace else. More

by SANAAATASNEEM Verified Customer Verified Customer

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Everyone was very nice and helpful. The car came back much cleaner than it went in! The car came back much cleaner than it went in! More

by JC Verified Customer Verified Customer

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Brake job was fine, they also did an alignment. But I still feel vibration on the steering wheel when I reached 60 mph. Also, I told him that the software upgrade failed 3 times prior this recent v But I still feel vibration on the steering wheel when I reached 60 mph. Also, I told him that the software upgrade failed 3 times prior this recent visit. I told them if they wanted to try again while they were doing the brake job feel free to do so. They never told me that they actually tried and that it failed again. I only found out when my navigation and map app no longer worked and I went back in to see why. That's when I was informed they tried to do the update and it failed again. The receipt I rcvd, indicated I refused the software upgrade. I didn't even know they tried the software upgrade until I returned to the service center to see why my maps and navigation apps no longer work. They said they needed to order a USB, but never gave me an ETA as to when I can expect it to arrive. More

by MALNATI5 Verified Customer Verified Customer

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Gus was excellent in helping me resolve the issue. He was efficient and responsive throughout He was efficient and responsive throughout More

by ZHOALT1 Verified Customer Verified Customer

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When we brought it in for our third oil change today, we were told about $500 worth of maintenance items that we should get done now at 15,000 miles, (that at the time we did not expect, and therefore I sai were told about $500 worth of maintenance items that we should get done now at 15,000 miles, (that at the time we did not expect, and therefore I said I didnt want to do it at that time). Then we were told by our service advisor that we would need to be recorded to Hyundai that we chose to decline maintenance, and that it could potentially cause Hyundai to decline future warranty claims.. He said he has seen Hyundai decline warranty claims if there is no record of maintenance. This obviously did not sit well with me considering we just bought the car less than a year ago, along with purchasing an extended warranty. In the end I did get the maintenance done today, but obviously I now have concerns about the validity or honor of the Hyundai warranty that I purchased...? Is this going to be a problem throughout the time we own this vehicle if a warranty item comes up? I understand the importance of maintenance, but I didnt appreciate the service advisor using maintenance like a threat against my future warranty claims. More

by DavidDitchev Verified Customer Verified Customer

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What I expected. Professional, courteous, and job done well. Kind of a long wait even with appointment, but I expected that. I think Service is a very good department Professional, courteous, and job done well. Kind of a long wait even with appointment, but I expected that. I think Service is a very good department at your dealership. More

by spi9959 Verified Customer Verified Customer

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Routine oil/filter service; scheduling service appointment was easy, work performed and car returned to me within an hour. Tyler Schulz was friendly, professional and efficient. Very satisfactory appointment was easy, work performed and car returned to me within an hour. Tyler Schulz was friendly, professional and efficient. Very satisfactory experience. More

by MARTIND4603 Verified Customer Verified Customer

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He told me it was gonna Take about 1 hour and a 1/2 so I sat in a waiting room and he never came out to get me and let me know It was done so after 2 hours . I went to the girls in the front and they said i sat in a waiting room and he never came out to get me and let me know It was done so after 2 hours . I went to the girls in the front and they said it was done So I sat for at least 45 minutes For nothing More

by LENFRITZLER Verified Customer Verified Customer

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All was good, except I had to wait for 1h45 for the oil change. I understand I was not the only one but almost 2 hours is too much! change. I understand I was not the only one but almost 2 hours is too much! More

by ARGENTINASTANCU Verified Customer Verified Customer

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